Retail & E-commerce Call Center Speech Datasets
Unlock the power of real-world customer interactions with our Retail & E-commerce call center conversation speech data. Spanning multiple languages, these audio datasets capture the nuances of customer service interactions for the Retail & E-commerce domain, which includes inquiries, questions, promotions, sales, service requests, issues, feedback, and complaints.
This Retail & E-commerce call center speech dataset includes audio recordings of both inbound and outbound calls with positive, neutral, and negative outcomes, reflecting real-world scenarios. It also includes accurate transcriptions, ensuring precise alignment with the audio, and detailed metadata, providing valuable context and insights.
Leverage these ready-to-use datasets to train and fine-tune your Automatic Speech Recognition (ASR), Conversational AI, Customer support, and Contact center models specific to the Retail & E-commerce domain.
