English (India) Call Center Speech Dataset for Retail & E-commerce

The audio dataset comprises call center conversations for the Retail & E-commerce domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Retail domain designed to enhance the development of call center speech recognition models specifically for the Retail industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 hours of call center audio recordings covering various topics and scenarios related to the Retail domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Product Inquiry

•Return/Exchange Request

•Order Cancellation

•Refund Request

•Membership/Subscriptions Enquiry

•Order Cancellations, and many more

•Outbound Calls:

•Order Confirmation

•Cross-selling and Upselling

•Account Updates

•Loyalty Program offers

•Special Offers and Promotions

•Customer Verification, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Retail domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Retail domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Retail sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Retail industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Retail domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Retail domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	0.059	1.104	24805029	Hello FutureBee
Speech	1.491	2.562	38072622	Hello FutureBee
Speech	3.205	4.062	24805029	Good morning Ma'am
Speech	5.150	7.160	38072622	Good morning. May I know who is this?
Speech	7.200	9.585	24805029	Ma'am, I am calling from <initial>SJ</initial> Tiles and Showroom.
Speech	11.503	13.884	24805029	Are you available for ten minutes to have a call?
Speech	11.506	12.205	38072622	Yes Ma'am.
Speech	15.913	17.155	38072622	Yeah sure Ma'am, sure.
Speech	17.035	23.018	24805029	(()) my father sales representative visited your construction block that you are constructing near Tambaram
Speech	25.975	31.646	24805029	[filler] We heard that the you are in need of tiles. So can I explain you the regarding the tiles?
Speech	26.346	27.280	38072622	Okay ma'am.
Speech	33.539	40.548	38072622	Yes Ma'am yes. I am searching the tiles only [filler] We need quality tiles , So can you explain your tiles material.
Speech	40.789	48.398	24805029	Yeah sure Ma'am. Actually your (()) we heard that your house will be like around thousand and two hundred square feet.
Noise	48.621	51.398	-	-
Speech	51.636	55.243	24805029	okay may I know how many bedrooms and [filler] hall, dining and all
Speech	51.658	53.134	38072622	Yeah, yes ma'am yes yes.
Noise	55.923	56.222	-	-
Speech	57.432	62.015	38072622	Ma'am we have planning two bedroom, one hall and one kitchen.
Noise	59.948	61.447	-	-
Speech	62.253	64.745	24805029	Okay ma'am, dining halls do you have?
Noise	66.171	66.596	-	-
Speech	66.266	69.766	38072622	Yes ma'am [filler] attached to kitchen, we have a dining hall.
Speech	69.230	84.197	24805029	[bg-speech] Okay Ma'am. Then you wish to give different-different models for like a[noise] for one rooms one models type and another room one models type like that you are searching or for the whole area the same
Speech	84.697	86.000	24805029	pattern you have watching.
Speech	86.584	90.665	38072622	[filler] whole (()) [filler] whole area we need are the same tiles.
Speech	89.007	89.411	24805029	same
Noise	89.414	89.914	-	-
Speech	90.611	97.025	24805029	Okay Ma'am. Then in showroom have too many collection so you can come and visit ma'am , it is near (())
Speech	91.275	91.653	38072622	[filler]
Noise	97.054	97.415	-	-
Speech	97.450	103.299	24805029	So you can come directly and visit also I will explain you in the form regarding the types of tiles ma'am.
Noise	104.459	105.887	-	-
Speech	104.923	106.721	38072622	Okay ma'am okay please explain
Speech	106.271	114.837	24805029	we have [filler] ceramic tiles that is like single coating. The first coating will be of tiles It will be very polished tiles , glossy tile
Speech	113.926	114.546	38072622	[filler]
Noise	114.843	115.376	-	-
Speech	115.408	118.646	24805029	and that below the first coating you will be having a clay.
Speech	116.370	117.096	38072622	Okay ma'am.
Speech	120.375	121.733	38072622	Clay. Okay ma'am okay.
Speech	120.495	120.831	24805029	Yes,
Speech	121.117	133.181	24805029	[noise] The second type is like, glossy pattern only but you have [noise] for half of the tiles you will be having the ceramic only, below half of the tile only you will be having clay, [noise] this usually they will name this is semi.
Noise	129.745	130.215	-	-
Speech	132.318	133.020	38072622	Okay ma'am.
Speech	134.687	137.044	38072622	semi [filler] okay [noise] [filler]
Speech	135.180	139.610	24805029	Yeah, semi (()) all the tiles we have are (()) tiles only ma'am.
Speech	140.877	142.038	38072622	Okay Ma'am okay.
Speech	141.768	145.699	24805029	And one more thing [noise] you can put granite also.
Noise	143.769	143.931	-	-
Noise	146.019	146.157	-	-
Speech	147.205	149.252	38072622	Okay do you have a marble tiles ma'am ?
Noise	147.901	148.627	-	-
Speech	149.485	155.203	24805029	Yes Ma'am we have that also Ma'am [noise] and one more thing, matt ma'am. Have you heard regarding that?
Noise	150.812	150.860	-	-
Babble	153.000	153.586	-	-
Speech	157.019	159.461	38072622	Matt finishing. Yes ma'am, I heard of this
Speech	157.127	158.436	24805029	Yes matt finishing ma'am.
Noise	158.508	158.675	-	-
Speech	158.920	164.591	24805029	That is like it will not be very polished and that is really good for your looks ma'am. You can use it ma'am.
Noise	159.745	160.370	-	-
Speech	161.370	162.919	38072622	Sure. Yeah yeah
Speech	166.705	172.211	38072622	Yeah yeah. I also prefer that only ma'am because [filler] our mother-in-law having a leg pain
Speech	168.437	168.806	24805029	yeah
Speech	172.449	175.687	38072622	So I go with that, that [filler] that tiles ma'am.
Noise	172.894	173.519	-	-
Noise	175.032	175.757	-	-
Speech	176.002	179.900	24805029	Okay ma'am. In the matt one, itself you will be having like single coating
Speech	180.092	184.955	24805029	and you will have full body ma'am. Full body in the sense, the whole body of the tile will be of same
Speech	185.556	185.947	24805029	pattern.
Noise	185.985	186.389	-	-
Speech	186.622	195.000	24805029	For example, if you are dropping any heavy material in the floor [noise] and the floor is like little bit cracked means, [noise] you will not see the clay
Speech	187.175	188.556	38072622	okay
Speech	195.294	198.116	24805029	again the same pattern of tile will be only visible.
Speech	195.348	195.769	38072622	[filler]
Noise	197.491	197.943	-	-
Speech	198.406	199.881	24805029	So that is the full body.
Noise	200.116	200.221	-	-
Speech	200.276	200.977	38072622	Okay.
Speech	200.310	208.019	24805029	For example, if you are putting any heavy material, [noise] [filler] any corner make it cracked, any anywhere it may get cracked
Speech	201.991	202.418	38072622	Okay.
Noise	208.097	208.427	-	-
Speech	208.455	215.717	24805029	so at that time clay will not become outside the same material will be coming outside [noise] that is what we are giving that as a full body
Noise	210.268	210.568	-	-
Speech	217.852	227.062	38072622	Okay ma'am, okay. If any [filler] if any, in case any damage is [filler] in particular one title means you can replace or [filler]
Speech	218.413	219.616	24805029	One more thing,
Speech	220.143	221.092	24805029	yeah
Speech	227.691	233.806	38072622	[filler] replace in one area, or you have to cut the whole area and reput the tiles,
Noise	232.474	232.618	-	-
Noise	234.021	234.144	-	-
Speech	234.455	235.354	38072622	something like that.
Speech	235.406	244.818	24805029	Yes, I can explain you ma'am. While putting the tiles, you have to use the space in ma'am. You'll have to put the space in that means, in between the two tiles, you should have some space.
Noise	238.419	238.723	-	-
Speech	246.098	247.479	38072622	yeah yeah [filler]
Speech	246.818	256.749	24805029	Like fixing, some people will fix with the between the space. You have to fix with the (()) space, then only while change in the climate, the materials may contract or
Noise	256.985	257.163	-	-
Speech	257.240	267.845	24805029	it may expand. So at that time, only cracks will happen. If you are giving the space means, maximum crack will be avoided. [noise] If in case, if you are facing any crack means
Noise	260.302	260.728	-	-
Noise	263.189	263.516	-	-
Noise	267.406	267.593	-	-
Noise	267.870	268.134	-	-
Speech	268.218	272.798	24805029	you can take a picture of your tiles and you can come and visit the showroom and ask,
Noise	272.817	273.132	-	-
Speech	273.598	280.232	24805029	(()) if they are having that pattern of tiles they will replace you. If not, they will put the order and you can get it ma'am.
Speech	275.141	276.040	38072622	Okay ma'am okay.
Speech	278.891	279.516	38072622	Okay.
Speech	281.802	282.802	38072622	Okay ma'am okay.
Speech	284.141	289.110	24805029	So, in the matt itself, you we will have only new model that is carving matt.
Speech	289.620	290.725	24805029	In the matt itself
Noise	290.310	290.531	-	-
Speech	291.293	298.449	24805029	Yes. In the matt finish, in the matt finish itself, like a carving design it will be there. Not like a plain surface.
Speech	291.295	292.009	38072622	Carving.
Speech	292.665	293.814	38072622	What's name?
Noise	298.439	299.290	-	-
Speech	299.963	300.713	38072622	Okay okay.
Speech	300.735	303.747	24805029	It will be like (()) a little bit of carving will be done there.
Speech	305.716	309.593	38072622	Okay okay. Can you share this image in our WhatsApp number ma'am?
Speech	309.821	314.617	24805029	Sure ma'am. All the type of tiles I will share you in the in your WhatsApp number. This is your WhatsApp number?
Noise	315.519	315.624	-	-
Speech	316.129	317.927	38072622	Yes ma'am. This is my WhatsApp number.
Noise	317.541	317.641	-	-
Speech	318.377	324.266	38072622	[filler] You can share the images. I will choose whatever I want, I can choose.
Noise	321.723	321.906	-	-
Noise	324.083	324.415	-	-
Speech	324.634	329.375	24805029	Yes, okay ma'am. Okay ma'am. [noise] And then also, are you planning to put any tile is the elevation?
Speech	326.887	327.528	38072622	Okay.
Speech	331.127	337.285	38072622	[filler] No ma'am, I no idea for that. [filler] You can share that image also, I will choose
Speech	337.901	340.201	38072622	if any needed means.
Speech	337.997	338.685	24805029	Okay ma'am.
Noise	339.187	339.314	-	-
Noise	339.846	339.978	-	-
Speech	340.526	348.651	24805029	Regarding the floor tiles, I have explained you everything. [noise] And also in the elevation tiles, if you are having any image in your
Speech	345.612	346.163	38072622	Okay.
Speech	348.690	348.978	24805029	[noise]
Speech	349.016	362.814	24805029	[filler] (()) you may like, I want this picture in my house means, you can give me that picture. We can bring that picture in the tiles so that you can fit in the elevation ma'am. That is like tiles are customizable
Noise	360.331	360.762	-	-
Noise	361.776	362.550	-	-
Speech	364.456	371.600	38072622	Customized. Okay ma'am okay. [filler] Then I will discuss with my husband and I will update you in Whatsapp.
Noise	364.721	365.680	-	-
Babble	365.891	366.928	-	-
Speech	372.012	378.148	24805029	Okay ma'am, this option also we have. [noise] And also sanitary wear also we have ma'am like sink, kitchen sink.
Speech	379.838	386.985	38072622	Oh, yes yes. I need [filler] the sink [filler] sink, is big sink. I need a larger sink or we need a
Speech	385.802	386.242	24805029	yeah
Speech	387.204	390.547	38072622	[filler] in nearby one [filler]
Speech	391.117	394.170	38072622	[filler] on plate I I need the on plate
Noise	392.353	392.956	-	-
Noise	394.216	394.547	-	-
Speech	394.781	404.867	24805029	Yeah, I can get your point ma'am. [noise] After washing the vessels, you have to keep aside of your sink. You need a big sink with double partition. One should be hollow, one should not be hollow.
Speech	395.324	396.646	38072622	Can you arrange that?
Noise	397.646	398.560	-	-
Speech	400.786	401.836	38072622	Yes ma'am yes.
Speech	404.112	404.937	38072622	Yes ma'am yes.
Speech	406.237	407.461	38072622	Yes yes yes yeah
Speech	406.877	415.305	24805029	Yes, yeah we have that type of sink also ma'am. You can visit your, visit our show~ showroom one time [noise] so that you can get some good ideas.
Noise	410.971	411.605	-	-
Noise	414.262	414.786	-	-
Speech	416.807	421.742	38072622	yeah sure ma'am. Okay, [filler] can you share your address also ma'am? [filler] I will
Speech	420.660	421.588	24805029	yeah, Sure ma'am.
Speech	422.312	422.862	38072622	Okay.
Speech	423.179	424.470	24805029	yeah in (())
Noise	425.985	426.511	-	-
Speech	426.009	428.360	24805029	opposite to <initial>CHC</initial> park
Speech	429.742	430.776	38072622	Okay ma'am.
Speech	431.098	434.603	24805029	Opposite to <initial>CHC</initial> park itself, you can see our shop ma'am.
Speech	435.877	437.608	38072622	Okay ma'am okay. Thank you.
Speech	436.399	440.483	24805029	okay And the shop will be available from morning nine <initial>AM</initial>
Speech	440.935	441.935	24805029	to evening
Speech	442.324	444.389	24805029	[filler] late night eight <initial>PM</initial> ma'am.
Noise	442.610	442.911	-	-
Speech	445.807	447.454	38072622	eight <initial>PM</initial> okay ma'am okay.
Speech	446.259	458.641	24805029	Yes ma'am. And [noise] do you, one more thing in the bathrooms and in the elevation ma'am and all, [noise] we have embossed tile also ma'am. It will look naturally like a stone. [noise] It will not be very glossy,
Noise	458.694	458.925	-	-
Noise	459.035	459.435	-	-
Speech	459.223	464.004	24805029	as a real stone it will be but, it is a tiles ma'am. We have that option also in elevation.
Noise	460.910	461.435	-	-
Noise	464.077	464.365	-	-
Noise	465.005	465.117	-	-
Noise	465.502	465.581	-	-
Speech	465.922	474.648	38072622	Okay. Okay ma'am. I need in bathroom tiles, some picture tiles. You have that picture tiles of fish? Something
Noise	466.658	466.740	-	-
Speech	472.052	472.762	24805029	Yeah, sure.
Noise	473.110	473.310	-	-
Speech	473.620	474.052	24805029	yes
Speech	476.086	482.793	24805029	Yes ma'am, in our showroom, [noise] we have like, sea blue, sea green along with the fish shells and like [filler] that and all.
Noise	478.161	478.303	-	-
Noise	482.435	482.959	-	-
Speech	483.257	494.740	24805029	For kids also we have, [noise] and parent tiles also we have. For example, there will be three rows. One should be, one will be plain light colour, one will be plain dark colour. In between you will be having the pictures.
Speech	484.810	485.843	38072622	Oh yes ma'am.
Noise	486.360	486.985	-	-
Noise	487.541	487.730	-	-
Noise	490.442	490.619	-	-
Speech	492.812	493.615	38072622	Okay.
Noise	494.762	494.983	-	-
Speech	495.021	498.447	24805029	If you want to interchange anything, you can interchange and take
Noise	495.050	495.271	-	-
Noise	496.541	497.139	-	-
Speech	499.983	501.877	38072622	Okay ma'am, okay okay. [filler]
Speech	501.059	501.564	24805029	Okay
Noise	501.581	501.874	-	-
Speech	502.007	503.822	24805029	ma'am, eagerly visiting
Speech	502.663	502.966	38072622	okay
Speech	504.889	507.620	24805029	eagerly I am waiting for you to visit our showroom ma'am.
Noise	508.552	508.879	-	-
Speech	509.009	515.211	38072622	Sure ma'am, I will come to your shop and choose our tiles and designs okay.
Noise	510.531	510.675	-	-
Speech	515.594	517.773	24805029	Okay ma'am. Thank you for your valuable time ma'am.
Speech	519.066	520.850	38072622	Thank you ma'am, thank you. Thank you so much.
Noise	519.995	520.691	-	-
Noise	520.984	521.072	-	-

TIME

TRANSCRIPT

0.059 - 1.104

Hello FutureBee

1.491 - 2.562

Hello FutureBee

3.205 - 4.062

Good morning Ma'am

5.150 - 7.160

Good morning. May I know who is this?

7.200 - 9.585

Ma'am, I am calling from <initial>SJ</initial> Tiles and Showroom.

11.503 - 13.884

Are you available for ten minutes to have a call?

11.506 - 12.205

Yes Ma'am.

15.913 - 17.155

Yeah sure Ma'am, sure.

17.035 - 23.018

(()) my father sales representative visited your construction block that you are constructing near Tambaram

25.975 - 31.646

[filler] We heard that the you are in need of tiles. So can I explain you the regarding the tiles?

26.346 - 27.280

Okay ma'am.

33.539 - 40.548

Yes Ma'am yes. I am searching the tiles only [filler] We need quality tiles , So can you explain your tiles material.

40.789 - 48.398

Yeah sure Ma'am. Actually your (()) we heard that your house will be like around thousand and two hundred square feet.

48.621 - 51.398

51.636 - 55.243

okay may I know how many bedrooms and [filler] hall, dining and all

51.658 - 53.134

Yeah, yes ma'am yes yes.

55.923 - 56.222

57.432 - 62.015

Ma'am we have planning two bedroom, one hall and one kitchen.

59.948 - 61.447

62.253 - 64.745

Okay ma'am, dining halls do you have?

66.171 - 66.596

66.266 - 69.766

Yes ma'am [filler] attached to kitchen, we have a dining hall.

69.230 - 84.197

[bg-speech] Okay Ma'am. Then you wish to give different-different models for like a[noise] for one rooms one models type and another room one models type like that you are searching or for the whole area the same

84.697 - 86.000

pattern you have watching.

86.584 - 90.665

[filler] whole (()) [filler] whole area we need are the same tiles.

89.007 - 89.411

same

89.414 - 89.914

90.611 - 97.025

Okay Ma'am. Then in showroom have too many collection so you can come and visit ma'am , it is near (())

91.275 - 91.653

[filler]

97.054 - 97.415

97.450 - 103.299

So you can come directly and visit also I will explain you in the form regarding the types of tiles ma'am.

104.459 - 105.887

104.923 - 106.721

Okay ma'am okay please explain

106.271 - 114.837

we have [filler] ceramic tiles that is like single coating. The first coating will be of tiles It will be very polished tiles , glossy tile

113.926 - 114.546

[filler]

114.843 - 115.376

115.408 - 118.646

and that below the first coating you will be having a clay.

116.370 - 117.096

Okay ma'am.

120.375 - 121.733

Clay. Okay ma'am okay.

120.495 - 120.831

Yes,

121.117 - 133.181

[noise] The second type is like, glossy pattern only but you have [noise] for half of the tiles you will be having the ceramic only, below half of the tile only you will be having clay, [noise] this usually they will name this is semi.

129.745 - 130.215

132.318 - 133.020

Okay ma'am.

134.687 - 137.044

semi [filler] okay [noise] [filler]

135.180 - 139.610

Yeah, semi (()) all the tiles we have are (()) tiles only ma'am.

140.877 - 142.038

Okay Ma'am okay.

141.768 - 145.699

And one more thing [noise] you can put granite also.

143.769 - 143.931

146.019 - 146.157

147.205 - 149.252

Okay do you have a marble tiles ma'am ?

147.901 - 148.627

149.485 - 155.203

Yes Ma'am we have that also Ma'am [noise] and one more thing, matt ma'am. Have you heard regarding that?

150.812 - 150.860

153.000 - 153.586

157.019 - 159.461

Matt finishing. Yes ma'am, I heard of this

157.127 - 158.436

Yes matt finishing ma'am.

158.508 - 158.675

158.920 - 164.591

That is like it will not be very polished and that is really good for your looks ma'am. You can use it ma'am.

159.745 - 160.370

161.370 - 162.919

Sure. Yeah yeah

166.705 - 172.211

Yeah yeah. I also prefer that only ma'am because [filler] our mother-in-law having a leg pain

168.437 - 168.806

yeah

172.449 - 175.687

So I go with that, that [filler] that tiles ma'am.

172.894 - 173.519

175.032 - 175.757

176.002 - 179.900

Okay ma'am. In the matt one, itself you will be having like single coating

180.092 - 184.955

and you will have full body ma'am. Full body in the sense, the whole body of the tile will be of same

185.556 - 185.947

pattern.

185.985 - 186.389

186.622 - 195.000

For example, if you are dropping any heavy material in the floor [noise] and the floor is like little bit cracked means, [noise] you will not see the clay

187.175 - 188.556

okay

195.294 - 198.116

again the same pattern of tile will be only visible.

195.348 - 195.769

[filler]

197.491 - 197.943

198.406 - 199.881

So that is the full body.

200.116 - 200.221

200.276 - 200.977

Okay.

200.310 - 208.019

For example, if you are putting any heavy material, [noise] [filler] any corner make it cracked, any anywhere it may get cracked

201.991 - 202.418

Okay.

208.097 - 208.427

208.455 - 215.717

so at that time clay will not become outside the same material will be coming outside [noise] that is what we are giving that as a full body

210.268 - 210.568

217.852 - 227.062

Okay ma'am, okay. If any [filler] if any, in case any damage is [filler] in particular one title means you can replace or [filler]

218.413 - 219.616

One more thing,

220.143 - 221.092

yeah

227.691 - 233.806

[filler] replace in one area, or you have to cut the whole area and reput the tiles,

232.474 - 232.618

234.021 - 234.144

234.455 - 235.354

something like that.

235.406 - 244.818

Yes, I can explain you ma'am. While putting the tiles, you have to use the space in ma'am. You'll have to put the space in that means, in between the two tiles, you should have some space.

238.419 - 238.723

246.098 - 247.479

yeah yeah [filler]

246.818 - 256.749

Like fixing, some people will fix with the between the space. You have to fix with the (()) space, then only while change in the climate, the materials may contract or

256.985 - 257.163

257.240 - 267.845

it may expand. So at that time, only cracks will happen. If you are giving the space means, maximum crack will be avoided. [noise] If in case, if you are facing any crack means

260.302 - 260.728

263.189 - 263.516

267.406 - 267.593

267.870 - 268.134

268.218 - 272.798

you can take a picture of your tiles and you can come and visit the showroom and ask,

272.817 - 273.132

273.598 - 280.232

(()) if they are having that pattern of tiles they will replace you. If not, they will put the order and you can get it ma'am.

275.141 - 276.040

Okay ma'am okay.

278.891 - 279.516

Okay.

281.802 - 282.802

Okay ma'am okay.

284.141 - 289.110

So, in the matt itself, you we will have only new model that is carving matt.

289.620 - 290.725

In the matt itself

290.310 - 290.531

291.293 - 298.449

Yes. In the matt finish, in the matt finish itself, like a carving design it will be there. Not like a plain surface.

291.295 - 292.009

Carving.

292.665 - 293.814

What's name?

298.439 - 299.290

299.963 - 300.713

Okay okay.

300.735 - 303.747

It will be like (()) a little bit of carving will be done there.

305.716 - 309.593

Okay okay. Can you share this image in our WhatsApp number ma'am?

309.821 - 314.617

Sure ma'am. All the type of tiles I will share you in the in your WhatsApp number. This is your WhatsApp number?

315.519 - 315.624

316.129 - 317.927

Yes ma'am. This is my WhatsApp number.

317.541 - 317.641

318.377 - 324.266

[filler] You can share the images. I will choose whatever I want, I can choose.

321.723 - 321.906

324.083 - 324.415

324.634 - 329.375

Yes, okay ma'am. Okay ma'am. [noise] And then also, are you planning to put any tile is the elevation?

326.887 - 327.528

Okay.

331.127 - 337.285

[filler] No ma'am, I no idea for that. [filler] You can share that image also, I will choose

337.901 - 340.201

if any needed means.

337.997 - 338.685

Okay ma'am.

339.187 - 339.314

339.846 - 339.978

340.526 - 348.651

Regarding the floor tiles, I have explained you everything. [noise] And also in the elevation tiles, if you are having any image in your

345.612 - 346.163

Okay.

348.690 - 348.978

[noise]

349.016 - 362.814

[filler] (()) you may like, I want this picture in my house means, you can give me that picture. We can bring that picture in the tiles so that you can fit in the elevation ma'am. That is like tiles are customizable

360.331 - 360.762

361.776 - 362.550

364.456 - 371.600

Customized. Okay ma'am okay. [filler] Then I will discuss with my husband and I will update you in Whatsapp.

364.721 - 365.680

365.891 - 366.928

372.012 - 378.148

Okay ma'am, this option also we have. [noise] And also sanitary wear also we have ma'am like sink, kitchen sink.

379.838 - 386.985

Oh, yes yes. I need [filler] the sink [filler] sink, is big sink. I need a larger sink or we need a

385.802 - 386.242

yeah

387.204 - 390.547

[filler] in nearby one [filler]

391.117 - 394.170

[filler] on plate I I need the on plate

392.353 - 392.956

394.216 - 394.547

394.781 - 404.867

Yeah, I can get your point ma'am. [noise] After washing the vessels, you have to keep aside of your sink. You need a big sink with double partition. One should be hollow, one should not be hollow.

395.324 - 396.646

Can you arrange that?

397.646 - 398.560

400.786 - 401.836

Yes ma'am yes.

404.112 - 404.937

Yes ma'am yes.

406.237 - 407.461

Yes yes yes yeah

406.877 - 415.305

Yes, yeah we have that type of sink also ma'am. You can visit your, visit our show~ showroom one time [noise] so that you can get some good ideas.

410.971 - 411.605

414.262 - 414.786

416.807 - 421.742

yeah sure ma'am. Okay, [filler] can you share your address also ma'am? [filler] I will

420.660 - 421.588

yeah, Sure ma'am.

422.312 - 422.862

Okay.

423.179 - 424.470

yeah in (())

425.985 - 426.511

426.009 - 428.360

opposite to <initial>CHC</initial> park

429.742 - 430.776

Okay ma'am.

431.098 - 434.603

Opposite to <initial>CHC</initial> park itself, you can see our shop ma'am.

435.877 - 437.608

Okay ma'am okay. Thank you.

436.399 - 440.483

okay And the shop will be available from morning nine <initial>AM</initial>

440.935 - 441.935

to evening

442.324 - 444.389

[filler] late night eight <initial>PM</initial> ma'am.

442.610 - 442.911

445.807 - 447.454

eight <initial>PM</initial> okay ma'am okay.

446.259 - 458.641

Yes ma'am. And [noise] do you, one more thing in the bathrooms and in the elevation ma'am and all, [noise] we have embossed tile also ma'am. It will look naturally like a stone. [noise] It will not be very glossy,

458.694 - 458.925

459.035 - 459.435

459.223 - 464.004

as a real stone it will be but, it is a tiles ma'am. We have that option also in elevation.

460.910 - 461.435

464.077 - 464.365

465.005 - 465.117

465.502 - 465.581

465.922 - 474.648

Okay. Okay ma'am. I need in bathroom tiles, some picture tiles. You have that picture tiles of fish? Something

466.658 - 466.740

472.052 - 472.762

Yeah, sure.

473.110 - 473.310

473.620 - 474.052

yes

476.086 - 482.793

Yes ma'am, in our showroom, [noise] we have like, sea blue, sea green along with the fish shells and like [filler] that and all.

478.161 - 478.303

482.435 - 482.959

483.257 - 494.740

For kids also we have, [noise] and parent tiles also we have. For example, there will be three rows. One should be, one will be plain light colour, one will be plain dark colour. In between you will be having the pictures.

484.810 - 485.843

Oh yes ma'am.

486.360 - 486.985

487.541 - 487.730

490.442 - 490.619

492.812 - 493.615

Okay.

494.762 - 494.983

495.021 - 498.447

If you want to interchange anything, you can interchange and take

495.050 - 495.271

496.541 - 497.139

499.983 - 501.877

Okay ma'am, okay okay. [filler]

501.059 - 501.564

Okay

501.581 - 501.874

502.007 - 503.822

ma'am, eagerly visiting

502.663 - 502.966

okay

504.889 - 507.620

eagerly I am waiting for you to visit our showroom ma'am.

508.552 - 508.879

509.009 - 515.211

Sure ma'am, I will come to your shop and choose our tiles and designs okay.

510.531 - 510.675

515.594 - 517.773

Okay ma'am. Thank you for your valuable time ma'am.

519.066 - 520.850

Thank you ma'am, thank you. Thank you so much.

519.995 - 520.691

520.984 - 521.072

Dataset Details

Language

English

Language code

en-In

Country

India

Accents

Chandigarh, Chhattisgarh ...moreDelhi, Gujarat, Jammu and Kashmir, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal

Gender Distribution

M:60, F:40

Age Group

18-70