English (UK) Call Center Speech Dataset for Healthcare

The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

Category

Unscripted Call Center Conversations

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

60

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About this Off-the-shelf Speech Dataset

About Gradiet Line

Introduction

Welcome to the UK English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.

  • Participant Diversity:
  • Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.
  • Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.
  • Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
  • Recording Details:
  • Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.
  • Call Duration: Average duration of 5 to 15 minutes per call.
  • Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
  • Environment: Without background noise and without echo.
  • Topic Diversity

    This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

  • Inbound Calls:
  • Appointment Scheduling
  • New Patient Registration
  • Surgery Consultation
  • Consultation regarding Diet, and many more
  • Outbound Calls:
  • Appointment Reminder
  • Health and Wellness Subscription Programs
  • Lab Tests Results
  • Health Risk Assessments
  • Preventive Care Reminders, and many more
  • This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

    Transcription

    To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

  • Speaker-wise Segmentation: Time-coded segments for both agents and customers.
  • Non-Speech Labels: Tags and labels for non-speech elements.
  • Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.
  • These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the UK English language.

    Metadata

    The dataset provides comprehensive metadata for each conversation and participant:

  • Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.
  • Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.
  • This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

    Usage and Applications

    This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:

  • Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.
  • Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.
  • Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Healthcare industries.
  • Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.
  • Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.
  • Secure and Ethical Collection

  • Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
  • Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
  • The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
  • It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
  • The dataset does not contain any copyrighted content.
  • Updates and Customization

    Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

  • Customization & Custom Collection Options:
  • Environmental Conditions: Custom collection in specific environmental conditions upon request.
  • Sample Rates: Customizable from 8kHz to 48kHz.
  • Transcription Customization: Tailored to specific guidelines and requirements.
  • License

    This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

    Use Cases

    Use of speech data in Conversational AI

    Call Center Conversational AI

    Use of speech data for Automatic Speech Recognition

    ASR

    Use of speech data for Chatbot & voicebot creation

    Chatbot

    Use of speech data in Language Modeling

    Language Modelling

    Use of speech data in Text-into-speech

    TTS

    Speech data usecase in Speech Analytics

    Speech Analytics

    Dataset Sample(s)

    Sample Line

    ATTRIBUTES

    Channel 1Channel 2Format
    Male(23)Male(22)wav, json

    TRANSCRIPTION

    LABELSTARTENDCHANNELTRANSCRIPT
    Noise0.1510.821--
    Speech1.0965.05996027148Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>
    Speech5.22210.15987845299Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?
    Noise11.04711.266--
    Speech11.76612.17996027148[filler]
    Speech12.85916.96096027148I am calling because [filler] last week I was having [filler] a round of [filler]
    Speech17.50425.91496027148of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something
    Noise24.04524.800--
    Speech26.55034.23496027148usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle
    Noise34.25634.551--
    Speech35.00042.98496027148[filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]
    Noise43.43843.506--
    Speech43.59448.02396027148to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya
    Speech45.43545.90487845299Okay
    Noise46.25046.338--
    Noise46.92947.310--
    Speech47.98153.00087845299Okay and when was this if you remind me [filler] C~Can I get your name sir please?
    Noise49.50649.618--
    Speech54.02756.23496027148Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>
    Speech56.48459.45787845299Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident
    Noise60.97261.344--
    Speech61.46965.39196027148So this was so today it's let me check August eight ya so this was about
    Noise65.40965.575--
    Speech66.03967.43896027148four days ago so on the four
    Speech67.53770.72487845299Okay and I assume that we are in for a call it's because the pain hasn't gone away
    Noise71.76071.924--
    Speech72.09074.51596027148Correct sir. Yes. The pain is lingering and
    Speech75.01277.46296027148Well, it~it's gotten worse hence why I am calling you sir.
    Speech78.07278.69496027148[filler]
    Speech79.45380.45096027148and [filler]
    Speech80.35880.70687845299Okay
    Speech80.84983.18596027148and ya the pain has been. Ya that's why I am calling you that
    Speech82.78492.10287845299Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?
    Noise92.66593.200--
    Noise93.48393.605--
    Speech93.54696.27196027148and ya of course. So [filler] well
    Noise95.57895.810--
    Speech96.763101.56996027148So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I
    Speech102.212104.54596027148 I puts. I bear some weight on the affected foot
    Speech104.456106.49287845299Whic~which was foot is it sir?
    Noise104.593104.959--
    Speech105.167105.60296027148It's a bit
    Noise106.617106.801--
    Speech107.141117.19496027148[filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]
    Speech116.805118.79687845299That's one of the worst injuries you can have right?
    Speech120.375121.38296027148Ya yes. [filler]
    Speech121.890127.00696027148It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]
    Speech123.308123.86787845299[laugh]
    Noise123.959124.245--
    Speech128.060142.05096027148I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising
    Speech136.425136.89487845299Got it
    Noise142.102142.252--
    Speech142.372143.29496027148It's also a bit of
    Speech143.782148.72296027148[filler] visible swelling so it's obviously visibly swollen comparing to the other foot
    Speech148.604148.99187845299okay
    Speech149.268151.06096027148and ther~there is a bit of [filler]
    Speech152.430154.61696027148light to medium bruising as well on the foot
    Speech154.758155.15187845299okay
    Speech155.110158.01896027148and probably the last description is
    Speech158.762168.72396027148it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know
    Speech169.364173.34896027148[filler] when I when I did the tee. So four days ago, when I was a (()) at a time
    Speech171.286173.66387845299Got it. Okay so you you heard you heard a pop
    Noise174.401174.757--
    Speech174.985180.63396027148[filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know
    Speech181.353188.15796027148I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.
    Speech188.252188.78787845299Okay
    Speech188.711189.69996027148which I missed as well [laugh]
    Speech189.550197.36687845299Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping
    Noise198.132198.657--
    Speech198.917209.19396027148[filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night
    Speech210.074211.81296027148[filler] so that a~a Grandma day which is out
    Speech212.217226.95596027148[filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was
    Speech221.032221.42987845299okay
    Noise224.151224.329--
    Speech226.996232.41396027148(()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call
    Speech232.074235.15787845299Got it okay and tell me something movements of the ankle
    Noise235.175235.418--
    Speech235.704240.95987845299do you remember if it was a torsion for the inside of the ankle for the outside?
    Noise241.068241.360--
    Speech241.435244.94387845299so if you use your other foot now and you place your left foot on the ground
    Noise242.086242.669--
    Noise245.054245.286--
    Speech245.411253.74787845299and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion
    Noise253.752254.341--
    Speech254.346255.71787845299Can you tell me which one it is sir?
    Noise256.821257.052--
    Speech257.221259.58496027148So which one it hurts the most when I do those motions?
    Noise258.648258.747--
    Speech259.235264.43987845299oh suppose no no no which wh~what was the motion of when you twisted an outside or
    Speech262.899267.65696027148oh sorry ya so [filler] okay so it was either an external or an internal
    Noise264.733265.144--
    Speech268.180278.26496027148and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External
    Noise269.879269.978--
    Noise270.740272.521--
    Noise276.221276.737--
    Speech276.980284.23587845299that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or
    Noise281.346281.718--
    Noise284.456284.596--
    Speech285.423286.69987845299not did you not follow right
    Speech285.774296.19996027148[filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not
    Noise287.773288.064--
    Speech294.788297.51987845299the twenty-one hole. A twenty-one hole golfing you mean
    Speech298.478300.16196027148Ya ya ya ya no because I
    Speech298.913299.73787845299that's interesting
    Speech300.721308.95496027148because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>
    Noise308.970309.310--
    Speech309.555313.40896027148So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a
    Speech312.064313.86287845299It's a bit uncommon [laugh]
    Speech313.891328.48096027148It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident
    Speech325.973326.23387845299okay
    Speech328.562330.45496027148I~I hope it wasn't too bad but then
    Noise330.595330.838--
    Speech331.144336.65396027148<PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]
    Speech336.877337.62587845299got it
    Speech337.497338.07496027148at that
    Speech338.697339.00296027148ya
    Speech338.997348.63687845299Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your
    Speech350.240355.54896027148Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds
    Speech356.060358.06496027148[filler] walnuts you know
    Speech358.536361.80596027148[filler] chestnuts all these types of nuts I am [filler]
    Speech362.550363.56296027148I am allergic to
    Speech364.098367.88796027148[filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp
    Noise366.766367.514--
    Speech367.709368.00087845299no
    Speech368.576376.88296027148I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster
    Noise373.783374.100--
    Noise376.764377.252--
    Speech377.629385.74596027148and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big
    Noise379.298379.807--
    Speech385.661394.47887845299Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.
    Noise394.480395.016--
    Speech395.026407.48087845299Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know
    Speech395.512395.93996027148[filler]
    Speech402.228402.76996027148Okay
    Speech407.718419.08687845299I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?
    Speech420.156423.78396027148Of course. Yes if you can well I hav~have I have to go to the clinic obviously so
    Speech423.064428.14487845299Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?
    Noise428.370429.069--
    Speech429.564441.16196027148Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]
    Speech441.713446.30796027148with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and
    Speech447.072447.66896027148that's where I go
    Speech447.548454.99587845299okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?
    Noise452.807453.247--
    Noise453.744454.403--
    Noise455.887456.112--
    Speech456.915464.66096027148[filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.
    Noise461.511461.607--
    Speech463.232467.45487845299(()) Are you are you are you an early morning person or an evening person?
    Noise464.790465.026--
    Noise466.451466.793--
    Noise467.463467.637--
    Noise468.737469.050--
    Speech469.646476.37296027148well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())
    Speech476.918480.31096027148three four. So i usually do my sort of [filler]
    Noise478.194478.302--
    Speech479.136483.60387845299I have a I have a slot for tomorrow at six p.m
    Speech485.509488.76696027148Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the
    Noise488.793489.112--
    Speech489.475495.56496027148to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?
    Speech494.274497.73587845299[filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick
    Speech497.672502.20496027148ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.
    Speech501.850505.12987845299for six? Okay perfect then any health insurance on that sir
    Noise506.245506.661--
    Speech506.875511.06796027148[filler] yes sir. As I as I mentioned earlier its the united [filler]
    Speech509.704510.53387845299Mayo clinic
    Speech510.992512.28887845299[filler] I am sorry the [filler] united
    Noise511.249511.572--
    Speech511.588522.76496027148yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle
    Speech515.542515.86587845299ya
    Speech522.697526.49587845299Okay great and can you confirm to me
    Speech526.993527.79787845299your
    Speech528.495531.79887845299number please your your insurance number just to have a quick (())
    Noise530.235530.671--
    Speech530.966538.17796027148Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this
    Noise532.282532.442--
    Speech539.009541.00096027148this is the credit card not this
    Speech542.408544.68796027148where is it [filler] okay here we go
    Speech545.451548.77896027148yup okay so my number client number of course golden eagle
    Speech549.307550.29696027148two three four
    Noise551.988552.128--
    Speech552.254553.27887845299okay got it
    Speech554.931556.73096027148two one eight seven
    Speech556.908557.43787845299okay
    Noise558.504558.682--
    Speech558.975559.66896027148sixty eight
    Speech559.677560.23587845299perfect
    Speech560.961561.35487845299okay
    Noise561.528561.965--
    Speech562.125567.46187845299got it sir. Amazing. So you know in the meanwhile you know please relax on the
    Speech567.966580.64987845299[filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription
    Noise571.384571.519--
    Noise574.643574.995--
    Noise575.302575.431--
    Speech581.149592.38387845299and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball
    Noise587.442587.546--
    Noise593.000593.205--
    Speech594.301596.36596027148Perfect. Thank you very much, Dr. <PII>Ripson</PII>
    Speech596.048597.76487845299Amazing sir. Have a good day then.
    Noise597.230597.291--
    Speech598.716600.75496027148Thank you. By by. Thank you. By.
    Speech599.048599.33987845299Time up
    Noise602.072602.274--
    Noise603.172603.466--
    Noise603.942604.368--
    Noise605.096605.254--

    TRANSCRIPTION

    TIMETRANSCRIPT
    0.151
    0.821
    -
    1.096
    5.059
    Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>
    5.222
    10.159
    Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?
    11.047
    11.266
    -
    11.766
    12.179
    [filler]
    12.859
    16.960
    I am calling because [filler] last week I was having [filler] a round of [filler]
    17.504
    25.914
    of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something
    24.045
    24.800
    -
    26.550
    34.234
    usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle
    34.256
    34.551
    -
    35.000
    42.984
    [filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]
    43.438
    43.506
    -
    43.594
    48.023
    to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya
    45.435
    45.904
    Okay
    46.250
    46.338
    -
    46.929
    47.310
    -
    47.981
    53.000
    Okay and when was this if you remind me [filler] C~Can I get your name sir please?
    49.506
    49.618
    -
    54.027
    56.234
    Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>
    56.484
    59.457
    Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident
    60.972
    61.344
    -
    61.469
    65.391
    So this was so today it's let me check August eight ya so this was about
    65.409
    65.575
    -
    66.039
    67.438
    four days ago so on the four
    67.537
    70.724
    Okay and I assume that we are in for a call it's because the pain hasn't gone away
    71.760
    71.924
    -
    72.090
    74.515
    Correct sir. Yes. The pain is lingering and
    75.012
    77.462
    Well, it~it's gotten worse hence why I am calling you sir.
    78.072
    78.694
    [filler]
    79.453
    80.450
    and [filler]
    80.358
    80.706
    Okay
    80.849
    83.185
    and ya the pain has been. Ya that's why I am calling you that
    82.784
    92.102
    Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?
    92.665
    93.200
    -
    93.483
    93.605
    -
    93.546
    96.271
    and ya of course. So [filler] well
    95.578
    95.810
    -
    96.763
    101.569
    So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I
    102.212
    104.545
    I puts. I bear some weight on the affected foot
    104.456
    106.492
    Whic~which was foot is it sir?
    104.593
    104.959
    -
    105.167
    105.602
    It's a bit
    106.617
    106.801
    -
    107.141
    117.194
    [filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]
    116.805
    118.796
    That's one of the worst injuries you can have right?
    120.375
    121.382
    Ya yes. [filler]
    121.890
    127.006
    It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]
    123.308
    123.867
    [laugh]
    123.959
    124.245
    -
    128.060
    142.050
    I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising
    136.425
    136.894
    Got it
    142.102
    142.252
    -
    142.372
    143.294
    It's also a bit of
    143.782
    148.722
    [filler] visible swelling so it's obviously visibly swollen comparing to the other foot
    148.604
    148.991
    okay
    149.268
    151.060
    and ther~there is a bit of [filler]
    152.430
    154.616
    light to medium bruising as well on the foot
    154.758
    155.151
    okay
    155.110
    158.018
    and probably the last description is
    158.762
    168.723
    it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know
    169.364
    173.348
    [filler] when I when I did the tee. So four days ago, when I was a (()) at a time
    171.286
    173.663
    Got it. Okay so you you heard you heard a pop
    174.401
    174.757
    -
    174.985
    180.633
    [filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know
    181.353
    188.157
    I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.
    188.252
    188.787
    Okay
    188.711
    189.699
    which I missed as well [laugh]
    189.550
    197.366
    Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping
    198.132
    198.657
    -
    198.917
    209.193
    [filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night
    210.074
    211.812
    [filler] so that a~a Grandma day which is out
    212.217
    226.955
    [filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was
    221.032
    221.429
    okay
    224.151
    224.329
    -
    226.996
    232.413
    (()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call
    232.074
    235.157
    Got it okay and tell me something movements of the ankle
    235.175
    235.418
    -
    235.704
    240.959
    do you remember if it was a torsion for the inside of the ankle for the outside?
    241.068
    241.360
    -
    241.435
    244.943
    so if you use your other foot now and you place your left foot on the ground
    242.086
    242.669
    -
    245.054
    245.286
    -
    245.411
    253.747
    and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion
    253.752
    254.341
    -
    254.346
    255.717
    Can you tell me which one it is sir?
    256.821
    257.052
    -
    257.221
    259.584
    So which one it hurts the most when I do those motions?
    258.648
    258.747
    -
    259.235
    264.439
    oh suppose no no no which wh~what was the motion of when you twisted an outside or
    262.899
    267.656
    oh sorry ya so [filler] okay so it was either an external or an internal
    264.733
    265.144
    -
    268.180
    278.264
    and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External
    269.879
    269.978
    -
    270.740
    272.521
    -
    276.221
    276.737
    -
    276.980
    284.235
    that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or
    281.346
    281.718
    -
    284.456
    284.596
    -
    285.423
    286.699
    not did you not follow right
    285.774
    296.199
    [filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not
    287.773
    288.064
    -
    294.788
    297.519
    the twenty-one hole. A twenty-one hole golfing you mean
    298.478
    300.161
    Ya ya ya ya no because I
    298.913
    299.737
    that's interesting
    300.721
    308.954
    because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>
    308.970
    309.310
    -
    309.555
    313.408
    So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a
    312.064
    313.862
    It's a bit uncommon [laugh]
    313.891
    328.480
    It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident
    325.973
    326.233
    okay
    328.562
    330.454
    I~I hope it wasn't too bad but then
    330.595
    330.838
    -
    331.144
    336.653
    <PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]
    336.877
    337.625
    got it
    337.497
    338.074
    at that
    338.697
    339.002
    ya
    338.997
    348.636
    Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your
    350.240
    355.548
    Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds
    356.060
    358.064
    [filler] walnuts you know
    358.536
    361.805
    [filler] chestnuts all these types of nuts I am [filler]
    362.550
    363.562
    I am allergic to
    364.098
    367.887
    [filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp
    366.766
    367.514
    -
    367.709
    368.000
    no
    368.576
    376.882
    I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster
    373.783
    374.100
    -
    376.764
    377.252
    -
    377.629
    385.745
    and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big
    379.298
    379.807
    -
    385.661
    394.478
    Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.
    394.480
    395.016
    -
    395.026
    407.480
    Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know
    395.512
    395.939
    [filler]
    402.228
    402.769
    Okay
    407.718
    419.086
    I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?
    420.156
    423.783
    Of course. Yes if you can well I hav~have I have to go to the clinic obviously so
    423.064
    428.144
    Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?
    428.370
    429.069
    -
    429.564
    441.161
    Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]
    441.713
    446.307
    with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and
    447.072
    447.668
    that's where I go
    447.548
    454.995
    okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?
    452.807
    453.247
    -
    453.744
    454.403
    -
    455.887
    456.112
    -
    456.915
    464.660
    [filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.
    461.511
    461.607
    -
    463.232
    467.454
    (()) Are you are you are you an early morning person or an evening person?
    464.790
    465.026
    -
    466.451
    466.793
    -
    467.463
    467.637
    -
    468.737
    469.050
    -
    469.646
    476.372
    well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())
    476.918
    480.310
    three four. So i usually do my sort of [filler]
    478.194
    478.302
    -
    479.136
    483.603
    I have a I have a slot for tomorrow at six p.m
    485.509
    488.766
    Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the
    488.793
    489.112
    -
    489.475
    495.564
    to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?
    494.274
    497.735
    [filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick
    497.672
    502.204
    ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.
    501.850
    505.129
    for six? Okay perfect then any health insurance on that sir
    506.245
    506.661
    -
    506.875
    511.067
    [filler] yes sir. As I as I mentioned earlier its the united [filler]
    509.704
    510.533
    Mayo clinic
    510.992
    512.288
    [filler] I am sorry the [filler] united
    511.249
    511.572
    -
    511.588
    522.764
    yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle
    515.542
    515.865
    ya
    522.697
    526.495
    Okay great and can you confirm to me
    526.993
    527.797
    your
    528.495
    531.798
    number please your your insurance number just to have a quick (())
    530.235
    530.671
    -
    530.966
    538.177
    Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this
    532.282
    532.442
    -
    539.009
    541.000
    this is the credit card not this
    542.408
    544.687
    where is it [filler] okay here we go
    545.451
    548.778
    yup okay so my number client number of course golden eagle
    549.307
    550.296
    two three four
    551.988
    552.128
    -
    552.254
    553.278
    okay got it
    554.931
    556.730
    two one eight seven
    556.908
    557.437
    okay
    558.504
    558.682
    -
    558.975
    559.668
    sixty eight
    559.677
    560.235
    perfect
    560.961
    561.354
    okay
    561.528
    561.965
    -
    562.125
    567.461
    got it sir. Amazing. So you know in the meanwhile you know please relax on the
    567.966
    580.649
    [filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription
    571.384
    571.519
    -
    574.643
    574.995
    -
    575.302
    575.431
    -
    581.149
    592.383
    and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball
    587.442
    587.546
    -
    593.000
    593.205
    -
    594.301
    596.365
    Perfect. Thank you very much, Dr. <PII>Ripson</PII>
    596.048
    597.764
    Amazing sir. Have a good day then.
    597.230
    597.291
    -
    598.716
    600.754
    Thank you. By by. Thank you. By.
    599.048
    599.339
    Time up
    602.072
    602.274
    -
    603.172
    603.466
    -
    603.942
    604.368
    -
    605.096
    605.254
    -

    Dataset Demographics

    Details Headline

    Language

    English

    Language code

    en-gb

    Country

    UK

    Accents

    English - East and C,...more

    Gender Distribution

    M:60, F:40

    Age Group

    18-70

    Audio File Details

    Details Headline

    Environment

    Silent, Noisy

    Bit Depth

    16 bit

    Format

    wav

    Sample rate

    8khz & 16khz

    Channel

    Stereo

    Audio file duration

    5-15 minutes

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