English (UK) Call Center Speech Dataset for Healthcare

The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the UK English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.

•

Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Appointment Scheduling

•New Patient Registration

•Surgery Consultation

•Consultation regarding Diet, and many more

•Outbound Calls:

•Appointment Reminder

•Health and Wellness Subscription Programs

•Lab Tests Results

•Health Risk Assessments

•Preventive Care Reminders, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the UK English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Healthcare industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Noise	0.151	0.821	-	-
Speech	1.096	5.059	96027148	Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>
Speech	5.222	10.159	87845299	Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?
Noise	11.047	11.266	-	-
Speech	11.766	12.179	96027148	[filler]
Speech	12.859	16.960	96027148	I am calling because [filler] last week I was having [filler] a round of [filler]
Speech	17.504	25.914	96027148	of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something
Noise	24.045	24.800	-	-
Speech	26.550	34.234	96027148	usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle
Noise	34.256	34.551	-	-
Speech	35.000	42.984	96027148	[filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]
Noise	43.438	43.506	-	-
Speech	43.594	48.023	96027148	to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya
Speech	45.435	45.904	87845299	Okay
Noise	46.250	46.338	-	-
Noise	46.929	47.310	-	-
Speech	47.981	53.000	87845299	Okay and when was this if you remind me [filler] C~Can I get your name sir please?
Noise	49.506	49.618	-	-
Speech	54.027	56.234	96027148	Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>
Speech	56.484	59.457	87845299	Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident
Noise	60.972	61.344	-	-
Speech	61.469	65.391	96027148	So this was so today it's let me check August eight ya so this was about
Noise	65.409	65.575	-	-
Speech	66.039	67.438	96027148	four days ago so on the four
Speech	67.537	70.724	87845299	Okay and I assume that we are in for a call it's because the pain hasn't gone away
Noise	71.760	71.924	-	-
Speech	72.090	74.515	96027148	Correct sir. Yes. The pain is lingering and
Speech	75.012	77.462	96027148	Well, it~it's gotten worse hence why I am calling you sir.
Speech	78.072	78.694	96027148	[filler]
Speech	79.453	80.450	96027148	and [filler]
Speech	80.358	80.706	87845299	Okay
Speech	80.849	83.185	96027148	and ya the pain has been. Ya that's why I am calling you that
Speech	82.784	92.102	87845299	Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?
Noise	92.665	93.200	-	-
Noise	93.483	93.605	-	-
Speech	93.546	96.271	96027148	and ya of course. So [filler] well
Noise	95.578	95.810	-	-
Speech	96.763	101.569	96027148	So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I
Speech	102.212	104.545	96027148	I puts. I bear some weight on the affected foot
Speech	104.456	106.492	87845299	Whic~which was foot is it sir?
Noise	104.593	104.959	-	-
Speech	105.167	105.602	96027148	It's a bit
Noise	106.617	106.801	-	-
Speech	107.141	117.194	96027148	[filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]
Speech	116.805	118.796	87845299	That's one of the worst injuries you can have right?
Speech	120.375	121.382	96027148	Ya yes. [filler]
Speech	121.890	127.006	96027148	It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]
Speech	123.308	123.867	87845299	[laugh]
Noise	123.959	124.245	-	-
Speech	128.060	142.050	96027148	I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising
Speech	136.425	136.894	87845299	Got it
Noise	142.102	142.252	-	-
Speech	142.372	143.294	96027148	It's also a bit of
Speech	143.782	148.722	96027148	[filler] visible swelling so it's obviously visibly swollen comparing to the other foot
Speech	148.604	148.991	87845299	okay
Speech	149.268	151.060	96027148	and ther~there is a bit of [filler]
Speech	152.430	154.616	96027148	light to medium bruising as well on the foot
Speech	154.758	155.151	87845299	okay
Speech	155.110	158.018	96027148	and probably the last description is
Speech	158.762	168.723	96027148	it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know
Speech	169.364	173.348	96027148	[filler] when I when I did the tee. So four days ago, when I was a (()) at a time
Speech	171.286	173.663	87845299	Got it. Okay so you you heard you heard a pop
Noise	174.401	174.757	-	-
Speech	174.985	180.633	96027148	[filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know
Speech	181.353	188.157	96027148	I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.
Speech	188.252	188.787	87845299	Okay
Speech	188.711	189.699	96027148	which I missed as well [laugh]
Speech	189.550	197.366	87845299	Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping
Noise	198.132	198.657	-	-
Speech	198.917	209.193	96027148	[filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night
Speech	210.074	211.812	96027148	[filler] so that a~a Grandma day which is out
Speech	212.217	226.955	96027148	[filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was
Speech	221.032	221.429	87845299	okay
Noise	224.151	224.329	-	-
Speech	226.996	232.413	96027148	(()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call
Speech	232.074	235.157	87845299	Got it okay and tell me something movements of the ankle
Noise	235.175	235.418	-	-
Speech	235.704	240.959	87845299	do you remember if it was a torsion for the inside of the ankle for the outside?
Noise	241.068	241.360	-	-
Speech	241.435	244.943	87845299	so if you use your other foot now and you place your left foot on the ground
Noise	242.086	242.669	-	-
Noise	245.054	245.286	-	-
Speech	245.411	253.747	87845299	and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion
Noise	253.752	254.341	-	-
Speech	254.346	255.717	87845299	Can you tell me which one it is sir?
Noise	256.821	257.052	-	-
Speech	257.221	259.584	96027148	So which one it hurts the most when I do those motions?
Noise	258.648	258.747	-	-
Speech	259.235	264.439	87845299	oh suppose no no no which wh~what was the motion of when you twisted an outside or
Speech	262.899	267.656	96027148	oh sorry ya so [filler] okay so it was either an external or an internal
Noise	264.733	265.144	-	-
Speech	268.180	278.264	96027148	and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External
Noise	269.879	269.978	-	-
Noise	270.740	272.521	-	-
Noise	276.221	276.737	-	-
Speech	276.980	284.235	87845299	that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or
Noise	281.346	281.718	-	-
Noise	284.456	284.596	-	-
Speech	285.423	286.699	87845299	not did you not follow right
Speech	285.774	296.199	96027148	[filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not
Noise	287.773	288.064	-	-
Speech	294.788	297.519	87845299	the twenty-one hole. A twenty-one hole golfing you mean
Speech	298.478	300.161	96027148	Ya ya ya ya no because I
Speech	298.913	299.737	87845299	that's interesting
Speech	300.721	308.954	96027148	because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>
Noise	308.970	309.310	-	-
Speech	309.555	313.408	96027148	So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a
Speech	312.064	313.862	87845299	It's a bit uncommon [laugh]
Speech	313.891	328.480	96027148	It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident
Speech	325.973	326.233	87845299	okay
Speech	328.562	330.454	96027148	I~I hope it wasn't too bad but then
Noise	330.595	330.838	-	-
Speech	331.144	336.653	96027148	<PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]
Speech	336.877	337.625	87845299	got it
Speech	337.497	338.074	96027148	at that
Speech	338.697	339.002	96027148	ya
Speech	338.997	348.636	87845299	Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your
Speech	350.240	355.548	96027148	Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds
Speech	356.060	358.064	96027148	[filler] walnuts you know
Speech	358.536	361.805	96027148	[filler] chestnuts all these types of nuts I am [filler]
Speech	362.550	363.562	96027148	I am allergic to
Speech	364.098	367.887	96027148	[filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp
Noise	366.766	367.514	-	-
Speech	367.709	368.000	87845299	no
Speech	368.576	376.882	96027148	I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster
Noise	373.783	374.100	-	-
Noise	376.764	377.252	-	-
Speech	377.629	385.745	96027148	and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big
Noise	379.298	379.807	-	-
Speech	385.661	394.478	87845299	Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.
Noise	394.480	395.016	-	-
Speech	395.026	407.480	87845299	Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know
Speech	395.512	395.939	96027148	[filler]
Speech	402.228	402.769	96027148	Okay
Speech	407.718	419.086	87845299	I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?
Speech	420.156	423.783	96027148	Of course. Yes if you can well I hav~have I have to go to the clinic obviously so
Speech	423.064	428.144	87845299	Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?
Noise	428.370	429.069	-	-
Speech	429.564	441.161	96027148	Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]
Speech	441.713	446.307	96027148	with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and
Speech	447.072	447.668	96027148	that's where I go
Speech	447.548	454.995	87845299	okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?
Noise	452.807	453.247	-	-
Noise	453.744	454.403	-	-
Noise	455.887	456.112	-	-
Speech	456.915	464.660	96027148	[filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.
Noise	461.511	461.607	-	-
Speech	463.232	467.454	87845299	(()) Are you are you are you an early morning person or an evening person?
Noise	464.790	465.026	-	-
Noise	466.451	466.793	-	-
Noise	467.463	467.637	-	-
Noise	468.737	469.050	-	-
Speech	469.646	476.372	96027148	well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())
Speech	476.918	480.310	96027148	three four. So i usually do my sort of [filler]
Noise	478.194	478.302	-	-
Speech	479.136	483.603	87845299	I have a I have a slot for tomorrow at six p.m
Speech	485.509	488.766	96027148	Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the
Noise	488.793	489.112	-	-
Speech	489.475	495.564	96027148	to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?
Speech	494.274	497.735	87845299	[filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick
Speech	497.672	502.204	96027148	ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.
Speech	501.850	505.129	87845299	for six? Okay perfect then any health insurance on that sir
Noise	506.245	506.661	-	-
Speech	506.875	511.067	96027148	[filler] yes sir. As I as I mentioned earlier its the united [filler]
Speech	509.704	510.533	87845299	Mayo clinic
Speech	510.992	512.288	87845299	[filler] I am sorry the [filler] united
Noise	511.249	511.572	-	-
Speech	511.588	522.764	96027148	yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle
Speech	515.542	515.865	87845299	ya
Speech	522.697	526.495	87845299	Okay great and can you confirm to me
Speech	526.993	527.797	87845299	your
Speech	528.495	531.798	87845299	number please your your insurance number just to have a quick (())
Noise	530.235	530.671	-	-
Speech	530.966	538.177	96027148	Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this
Noise	532.282	532.442	-	-
Speech	539.009	541.000	96027148	this is the credit card not this
Speech	542.408	544.687	96027148	where is it [filler] okay here we go
Speech	545.451	548.778	96027148	yup okay so my number client number of course golden eagle
Speech	549.307	550.296	96027148	two three four
Noise	551.988	552.128	-	-
Speech	552.254	553.278	87845299	okay got it
Speech	554.931	556.730	96027148	two one eight seven
Speech	556.908	557.437	87845299	okay
Noise	558.504	558.682	-	-
Speech	558.975	559.668	96027148	sixty eight
Speech	559.677	560.235	87845299	perfect
Speech	560.961	561.354	87845299	okay
Noise	561.528	561.965	-	-
Speech	562.125	567.461	87845299	got it sir. Amazing. So you know in the meanwhile you know please relax on the
Speech	567.966	580.649	87845299	[filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription
Noise	571.384	571.519	-	-
Noise	574.643	574.995	-	-
Noise	575.302	575.431	-	-
Speech	581.149	592.383	87845299	and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball
Noise	587.442	587.546	-	-
Noise	593.000	593.205	-	-
Speech	594.301	596.365	96027148	Perfect. Thank you very much, Dr. <PII>Ripson</PII>
Speech	596.048	597.764	87845299	Amazing sir. Have a good day then.
Noise	597.230	597.291	-	-
Speech	598.716	600.754	96027148	Thank you. By by. Thank you. By.
Speech	599.048	599.339	87845299	Time up
Noise	602.072	602.274	-	-
Noise	603.172	603.466	-	-
Noise	603.942	604.368	-	-
Noise	605.096	605.254	-	-

TIME

TRANSCRIPT

0.151 - 0.821

1.096 - 5.059

Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>

5.222 - 10.159

Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?

11.047 - 11.266

11.766 - 12.179

[filler]

12.859 - 16.960

I am calling because [filler] last week I was having [filler] a round of [filler]

17.504 - 25.914

of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something

24.045 - 24.800

26.550 - 34.234

usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle

34.256 - 34.551

35.000 - 42.984

[filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]

43.438 - 43.506

43.594 - 48.023

to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya

45.435 - 45.904

Okay

46.250 - 46.338

46.929 - 47.310

47.981 - 53.000

Okay and when was this if you remind me [filler] C~Can I get your name sir please?

49.506 - 49.618

54.027 - 56.234

Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>

56.484 - 59.457

Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident

60.972 - 61.344

61.469 - 65.391

So this was so today it's let me check August eight ya so this was about

65.409 - 65.575

66.039 - 67.438

four days ago so on the four

67.537 - 70.724

Okay and I assume that we are in for a call it's because the pain hasn't gone away

71.760 - 71.924

72.090 - 74.515

Correct sir. Yes. The pain is lingering and

75.012 - 77.462

Well, it~it's gotten worse hence why I am calling you sir.

78.072 - 78.694

[filler]

79.453 - 80.450

and [filler]

80.358 - 80.706

Okay

80.849 - 83.185

and ya the pain has been. Ya that's why I am calling you that

82.784 - 92.102

Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?

92.665 - 93.200

93.483 - 93.605

93.546 - 96.271

and ya of course. So [filler] well

95.578 - 95.810

96.763 - 101.569

So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I

102.212 - 104.545

I puts. I bear some weight on the affected foot

104.456 - 106.492

Whic~which was foot is it sir?

104.593 - 104.959

105.167 - 105.602

It's a bit

106.617 - 106.801

107.141 - 117.194

[filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]

116.805 - 118.796

That's one of the worst injuries you can have right?

120.375 - 121.382

Ya yes. [filler]

121.890 - 127.006

It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]

123.308 - 123.867

[laugh]

123.959 - 124.245

128.060 - 142.050

I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising

136.425 - 136.894

Got it

142.102 - 142.252

142.372 - 143.294

It's also a bit of

143.782 - 148.722

[filler] visible swelling so it's obviously visibly swollen comparing to the other foot

148.604 - 148.991

okay

149.268 - 151.060

and ther~there is a bit of [filler]

152.430 - 154.616

light to medium bruising as well on the foot

154.758 - 155.151

okay

155.110 - 158.018

and probably the last description is

158.762 - 168.723

it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know

169.364 - 173.348

[filler] when I when I did the tee. So four days ago, when I was a (()) at a time

171.286 - 173.663

Got it. Okay so you you heard you heard a pop

174.401 - 174.757

174.985 - 180.633

[filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know

181.353 - 188.157

I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.

188.252 - 188.787

Okay

188.711 - 189.699

which I missed as well [laugh]

189.550 - 197.366

Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping

198.132 - 198.657

198.917 - 209.193

[filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night

210.074 - 211.812

[filler] so that a~a Grandma day which is out

212.217 - 226.955

[filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was

221.032 - 221.429

okay

224.151 - 224.329

226.996 - 232.413

(()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call

232.074 - 235.157

Got it okay and tell me something movements of the ankle

235.175 - 235.418

235.704 - 240.959

do you remember if it was a torsion for the inside of the ankle for the outside?

241.068 - 241.360

241.435 - 244.943

so if you use your other foot now and you place your left foot on the ground

242.086 - 242.669

245.054 - 245.286

245.411 - 253.747

and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion

253.752 - 254.341

254.346 - 255.717

Can you tell me which one it is sir?

256.821 - 257.052

257.221 - 259.584

So which one it hurts the most when I do those motions?

258.648 - 258.747

259.235 - 264.439

oh suppose no no no which wh~what was the motion of when you twisted an outside or

262.899 - 267.656

oh sorry ya so [filler] okay so it was either an external or an internal

264.733 - 265.144

268.180 - 278.264

and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External

269.879 - 269.978

270.740 - 272.521

276.221 - 276.737

276.980 - 284.235

that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or

281.346 - 281.718

284.456 - 284.596

285.423 - 286.699

not did you not follow right

285.774 - 296.199

[filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not

287.773 - 288.064

294.788 - 297.519

the twenty-one hole. A twenty-one hole golfing you mean

298.478 - 300.161

Ya ya ya ya no because I

298.913 - 299.737

that's interesting

300.721 - 308.954

because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>

308.970 - 309.310

309.555 - 313.408

So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a

312.064 - 313.862

It's a bit uncommon [laugh]

313.891 - 328.480

It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident

325.973 - 326.233

okay

328.562 - 330.454

I~I hope it wasn't too bad but then

330.595 - 330.838

331.144 - 336.653

<PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]

336.877 - 337.625

got it

337.497 - 338.074

at that

338.697 - 339.002

338.997 - 348.636

Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your

350.240 - 355.548

Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds

356.060 - 358.064

[filler] walnuts you know

358.536 - 361.805

[filler] chestnuts all these types of nuts I am [filler]

362.550 - 363.562

I am allergic to

364.098 - 367.887

[filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp

366.766 - 367.514

367.709 - 368.000

368.576 - 376.882

I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster

373.783 - 374.100

376.764 - 377.252

377.629 - 385.745

and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big

379.298 - 379.807

385.661 - 394.478

Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.

394.480 - 395.016

395.026 - 407.480

Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know

395.512 - 395.939

[filler]

402.228 - 402.769

Okay

407.718 - 419.086

I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?

420.156 - 423.783

Of course. Yes if you can well I hav~have I have to go to the clinic obviously so

423.064 - 428.144

Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?

428.370 - 429.069

429.564 - 441.161

Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]

441.713 - 446.307

with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and

447.072 - 447.668

that's where I go

447.548 - 454.995

okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?

452.807 - 453.247

453.744 - 454.403

455.887 - 456.112

456.915 - 464.660

[filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.

461.511 - 461.607

463.232 - 467.454

(()) Are you are you are you an early morning person or an evening person?

464.790 - 465.026

466.451 - 466.793

467.463 - 467.637

468.737 - 469.050

469.646 - 476.372

well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())

476.918 - 480.310

three four. So i usually do my sort of [filler]

478.194 - 478.302

479.136 - 483.603

I have a I have a slot for tomorrow at six p.m

485.509 - 488.766

Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the

488.793 - 489.112

489.475 - 495.564

to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?

494.274 - 497.735

[filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick

497.672 - 502.204

ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.

501.850 - 505.129

for six? Okay perfect then any health insurance on that sir

506.245 - 506.661

506.875 - 511.067

[filler] yes sir. As I as I mentioned earlier its the united [filler]

509.704 - 510.533

Mayo clinic

510.992 - 512.288

[filler] I am sorry the [filler] united

511.249 - 511.572

511.588 - 522.764

yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle

515.542 - 515.865

522.697 - 526.495

Okay great and can you confirm to me

526.993 - 527.797

your

528.495 - 531.798

number please your your insurance number just to have a quick (())

530.235 - 530.671

530.966 - 538.177

Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this

532.282 - 532.442

539.009 - 541.000

this is the credit card not this

542.408 - 544.687

where is it [filler] okay here we go

545.451 - 548.778

yup okay so my number client number of course golden eagle

549.307 - 550.296

two three four

551.988 - 552.128

552.254 - 553.278

okay got it

554.931 - 556.730

two one eight seven

556.908 - 557.437

okay

558.504 - 558.682

558.975 - 559.668

sixty eight

559.677 - 560.235

perfect

560.961 - 561.354

okay

561.528 - 561.965

562.125 - 567.461

got it sir. Amazing. So you know in the meanwhile you know please relax on the

567.966 - 580.649

[filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription

571.384 - 571.519

574.643 - 574.995

575.302 - 575.431

581.149 - 592.383

and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball

587.442 - 587.546

593.000 - 593.205

594.301 - 596.365

Perfect. Thank you very much, Dr. <PII>Ripson</PII>

596.048 - 597.764

Amazing sir. Have a good day then.

597.230 - 597.291

598.716 - 600.754

Thank you. By by. Thank you. By.

599.048 - 599.339

Time up

602.072 - 602.274

603.172 - 603.466

603.942 - 604.368

605.096 - 605.254

Dataset Details

Language

English

Language code

en-gb

Country

Accents

English - East and Central Midlands, English - East Anglia ...moreEnglish - Geordie, English - Hampshire/Wiltshire, English - London and Greater London/Surrey, English - Mancunian, English - Scouse/Northwestern, English - Southwestern,

Gender Distribution

M:60, F:40

Age Group

18-70