New Zealand Call Center Speech Dataset for Retail & E-commerce

This New Zealand English Call Center Speech Dataset for the Retail and E-commerce industry is purpose-built to accelerate the development of speech recognition, spoken language understanding, and conversational AI systems tailored for English speakers. Featuring over 30 hours of real-world, unscripted audio, it provides authentic human-to-human customer service conversations vital for training robust ASR models.

Curated by FutureBeeAI, this dataset empowers voice AI developers, data scientists, and language model researchers to build high-accuracy, production-ready models across retail-focused use cases.

The dataset contains 30 hours of dual-channel call center recordings between native New Zealand English speakers. Captured in realistic scenarios, these conversations span diverse retail topics from product inquiries to order cancellations, providing a wide context range for model training and testing.

This speech corpus includes both inbound and outbound calls with varied conversational outcomes like positive, negative, and neutral, ensuring real-world scenario coverage.

Such variety enhances your model’s ability to generalize across retail-specific voice interactions.

All audio files are accompanied by manually curated, time-coded verbatim transcriptions in JSON format.

These transcriptions are production-ready, making model training faster and more accurate.

Rich metadata is available for each participant and conversation:

This granularity supports advanced analytics, dialect filtering, and fine-tuned model evaluation.

This dataset is ideal for a range of voice AI and NLP applications:

We regularly expand this dataset with fresh recordings and offer tailored options:

This dataset is commercially licensed and ready for integration into your ASR, NLP, or voice AI pipeline.