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English (UK) Call Center Speech Dataset for Telecom
The audio dataset comprises call center conversations for the Telecom domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.
Category
Unscripted Call Center Conversations
Total Volume
30 Speech Hours
Last updated
Jun 2024
Number of participants
60
Get this Speech Dataset
.webp&w=3840&q=100)
Download
Request Custom Collection
About this Off-the-shelf Speech Dataset
Introduction
Welcome to the UK English Call Center Speech Dataset for the Telecom domain designed to enhance the development of call center speech recognition models specifically for the Telecom industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.
Speech Data
This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Telecom domain, designed to build robust and accurate customer service speech technology.
•
Speakers:
60 expert native UK English speakers from the FutureBeeAI Community.
•
Regions:
Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.
•
Participant Profile:
Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
•
Conversation Nature:
Unscripted and spontaneous conversations between call center agents and customers.
•
Call Duration:
Average duration of 5 to 15 minutes per call.
•
Formats:
WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
•
Environment:
Without background noise and without echo.
Topic Diversity
This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.
•Phone Number Porting
•Network Connectivity Issues
•Billing and Payments
•Technical Support
•Service Activation
•International Roaming Enquiry
•Refunds and Billing Adjustments
•Emergency Service Access, and many more
•Welcome Calls / Onboarding Process
•Payment Reminders
•Customer Surveys
•Technical Updates
•Service Usage Reviews
•Network Compliant Status Call, and many more
This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.
Transcription
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:
•
Speaker-wise Segmentation:
Time-coded segments for both agents and customers.
•
Non-Speech Labels:
Tags and labels for non-speech elements.
•
Word Error Rate:
Word error rate is less than 5% thanks to the dual layer of QA.
These ready-to-use transcriptions accelerate the development of the Telecom domain call center conversational AI and ASR models for the UK English language.
Metadata
The dataset provides comprehensive metadata for each conversation and participant:
•
Participant Metadata:
Unique identifier, age, gender, country, state, district, accent and dialect.
•
Conversation Metadata:
Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.
This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.
Usage and Applications
This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Telecom domain. Potential use cases include:
•
Speech Recognition Models:
Training and fine-tuning speech recognition models for UK English.
•
Speech Analytics Models:
Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Telecom sector.
•
Smart Assistants and Chatbots:
Developing conversational agents and virtual assistants for customer service in the Telecom industries.
•
Sentiment Analysis:
Analyzing customer sentiment and improving customer experience based on call center interactions.
•
Generative AI:
Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Telecom domain.
Secure and Ethical Collection
•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
•The dataset does not contain any copyrighted content.
Updates and Customization
Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.
•
Environmental Conditions:
Custom collection in specific environmental conditions upon request.
•
Sample Rates:
Customizable from 8kHz to 48kHz.
•
Transcription Customization:
Tailored to specific guidelines and requirements.
License
This Telecom domain call center audio dataset is created by FutureBeeAI and is available for commercial use.
Use Cases
Call Center Conversational AI
ASR
Chatbot
Language Modelling
TTS
Speech Analytics
Dataset Sample(s)
ATTRIBUTES
| Channel 1 | Channel 2 | Format |
|---|---|---|
| Male(37) | Female(35) | wav, json |
TRANSCRIPTION
| LABEL | START | END | CHANNEL | TRANSCRIPT |
|---|---|---|---|---|
| Speech | 0.709 | 1.504 | 19249257 | Hello, Future Bee. |
| Speech | 2.450 | 3.504 | 82477117 | [noise] Hello, Future Bee. |
| Noise | 4.453 | 5.070 | - | |
| Speech | 10.015 | 12.960 | 82477117 | Hi, I'm I'm just calling to inquire about broadband. [noise] |
| Speech | 15.163 | 16.277 | 19249257 | Okay, #Amm you |
| Speech | 16.835 | 18.725 | 19249257 | #Ah interested in a landline with that as well? |
| Noise | 18.739 | 18.986 | - | - |
| Speech | 19.826 | 21.341 | 82477117 | Yeah. [noise] |
| Speech | 21.326 | 24.106 | 19249257 | Okay, right, because most of our broadband packages #Ah include a landline. |
| Speech | 24.657 | 25.059 | 19249257 | #Amm |
| Speech | 25.617 | 26.632 | 19249257 | Okay, so [noise] |
| Speech | 26.501 | 27.117 | 82477117 | Okay, good. [noise] |
| Speech | 27.835 | 31.899 | 19249257 | #Amm I've got a few packages here that I can #Amm talk to you about if that's all right. |
| Speech | 33.792 | 35.780 | 82477117 | Yeah, that'd be great. Thank you. [noise] |
| Speech | 33.899 | 34.398 | 19249257 | #Amm |
| Speech | 35.469 | 39.215 | 19249257 | So we've got five different packages here and it really depends on #Amm |
| Noise | 37.134 | 37.350 | - | - |
| Speech | 41.075 | 41.783 | 19249257 | #Amm |
| Speech | 43.143 | 46.334 | 19249257 | who you've got in the household, really, #Ah how many people you've got in the household and what |
| Speech | 46.828 | 48.457 | 19249257 | kind of things they like to use the internet for. |
| Speech | 49.820 | 51.334 | 19249257 | #Amm So |
| Noise | 51.573 | 52.292 | - | - |
| Speech | 52.615 | 57.533 | 19249257 | #Ah Yeah I'm (()) things (())things So our like our |
| Speech | 54.341 | 54.868 | 82477117 | [noise] I think |
| Speech | 58.262 | 60.963 | 19249257 | cheapest package that we have is the full fiber two, |
| Speech | 62.246 | 62.756 | 19249257 | #Amm |
| Speech | 63.215 | 67.656 | 19249257 | nah has a download speed of seventy-three #Ah megabytes per second. |
| Speech | 68.876 | 74.769 | 19249257 | #Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second. |
| Noise | 75.302 | 75.870 | - | - |
| Speech | 76.757 | 77.668 | 19249257 | #Ah So. |
| Speech | 77.936 | 84.364 | 82477117 | Okay. So what's the what's the difference between the guaranteed and the download speed? [noise] |
| Speech | 84.983 | 90.239 | 19249257 | Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second, |
| Speech | 90.840 | 92.078 | 19249257 | #Amm that one |
| Speech | 92.784 | 95.114 | 19249257 | is #Ah how it should just generally run. |
| Speech | 95.587 | 98.757 | 19249257 | #Amm So tha~ that's that's around where it should be all the time. |
| Speech | 99.525 | 101.179 | 19249257 | #Amm But then sometimes |
| Speech | 102.230 | 102.804 | 19249257 | #Amm |
| Speech | 104.575 | 105.522 | 19249257 | there #Amm |
| Speech | 106.075 | 112.784 | 19249257 | (()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it, |
| Speech | 113.358 | 118.373 | 19249257 | #Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed |
| Speech | 119.299 | 120.668 | 19249257 | #Ah minimum. It's gonna go |
| Speech | 121.171 | 122.349 | 19249257 | [noise] It's not to go beyond. |
| Speech | 124.739 | 125.700 | 82477117 | Okay, thank you. |
| Speech | 124.801 | 125.426 | 19249257 | #Amm |
| Speech | 127.406 | 131.395 | 19249257 | So then #Ah we've got a upload speed of eighteen mega bytes per second. |
| Noise | 129.068 | 129.454 | - | - |
| Speech | 132.518 | 135.973 | 19249257 | #Ah How many people do you #Amm use the internet for streaming? |
| Speech | 138.733 | 148.996 | 82477117 | Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm |
| Noise | 144.330 | 144.443 | - | |
| Speech | 149.592 | 152.663 | 82477117 | sixteen and he he does a lot of gaming. |
| Speech | 153.157 | 154.872 | 82477117 | #Amm He ~ he does it for about, |
| Speech | 156.312 | 160.657 | 82477117 | he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think. |
| Noise | 160.661 | 160.984 | - | |
| Speech | 163.354 | 167.526 | 19249257 | Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed. |
| Speech | 168.020 | 169.115 | 19249257 | #Amm #Ah |
| Speech | 168.580 | 170.693 | 82477117 | Yeah, he's gonna he's gonna really want that. [noise] |
| Speech | 171.860 | 179.348 | 19249257 | Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube? |
| Speech | 179.092 | 192.346 | 82477117 | Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming. |
| Speech | 194.358 | 197.258 | 19249257 | Okay, brilliant. Right, so #Amm how many |
| Speech | 198.127 | 200.949 | 19249257 | How many people stream in your house at any one time, would you say? |
| Speech | 201.711 | 202.323 | 19249257 | #Amm |
| Speech | 204.294 | 205.143 | 82477117 | #Amm |
| Noise | 205.143 | 205.518 | - | - |
| Speech | 206.830 | 212.241 | 82477117 | It's it's it's normally [noise] more than two, sorry, more than one. And |
| Speech | 213.044 | 216.425 | 82477117 | [noise] Yeah, like Its I don't think it's very common that |
| Noise | 214.235 | 214.335 | - | - |
| Speech | 216.943 | 219.431 | 82477117 | my partner will stream at separate times. |
| Speech | 221.252 | 223.252 | 82477117 | But that's on his streaming. [noise] |
| Speech | 223.324 | 223.960 | 19249257 | Right. Okay. |
| Speech | 225.115 | 227.967 | 19249257 | Okay. So, #Amm because we've got different packages for |
| Speech | 228.473 | 228.984 | 19249257 | #Amm |
| Speech | 229.877 | 232.024 | 19249257 | different amounts of people #Ah to stream |
| Speech | 232.586 | 236.060 | 19249257 | for household. So the package that I was reading about before is #Amm |
| Speech | 237.115 | 239.651 | 19249257 | #Ah allows two simultaneous streaming #Amm |
| Speech | 240.554 | 241.794 | 19249257 | to go on at the same time. #Amm |
| Speech | 243.729 | 247.020 | 19249257 | But you probably want a bit of #Mmm a faster, |
| Speech | 248.330 | 248.793 | 19249257 | #Ah you |
| Speech | 249.336 | 255.048 | 19249257 | probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things, |
| Speech | 252.072 | 253.568 | 82477117 | Yeah (()) |
| Speech | 255.872 | 256.769 | 19249257 | #Ah in #Amm |
| Speech | 258.824 | 262.617 | 19249257 | because that can make the, if you're watching something at the same time, it can make that a bit slower |
| Speech | 263.201 | 264.728 | 19249257 | So #Amm |
| Noise | 265.884 | 266.704 | - | - |
| Speech | 266.458 | 268.007 | 19249257 | We've got a package here for |
| Speech | 268.980 | 269.473 | 19249257 | #Amm |
| Speech | 270.084 | 270.637 | 19249257 | our full fiber |
| Speech | 271.194 | 272.187 | 19249257 | #Amm one hundred |
| Speech | 272.872 | 274.797 | 19249257 | is #Ah one hundred megabytes per second. |
| Speech | 275.920 | 276.875 | 19249257 | #Amm |
| Speech | 277.692 | 279.398 | 19249257 | #Ah Guaranteed #Ah download speed |
| Speech | 280.194 | 281.389 | 19249257 | of #Amm |
| Speech | 282.374 | 283.528 | 19249257 | fifty megabytes per second. |
| Speech | 284.598 | 286.896 | 19249257 | And you can four people can stream at the same time. |
| Speech | 288.526 | 289.084 | 19249257 | #Amm |
| Speech | 289.875 | 291.848 | 19249257 | Does your does your son download a lot of games? |
| Speech | 294.389 | 295.266 | 19249257 | sounds like a bus |
| Speech | 294.891 | 297.141 | 82477117 | #Amm Yeah, yeah he does, yeah. |
| Speech | 297.637 | 301.600 | 19249257 | There's #Amm different packages that allow different |
| Speech | 302.170 | 302.848 | 19249257 | #Amm |
| Speech | 303.745 | 305.410 | 19249257 | download times for for games |
| Speech | 306.064 | 306.745 | 19249257 | So |
| Speech | 307.473 | 308.076 | 19249257 | #Amm |
| Speech | 310.004 | 311.358 | 82477117 | Yeah, please tell me about them. [noise] |
| Noise | 310.442 | 310.841 | - | - |
| Speech | 312.586 | 313.490 | 19249257 | Yeah, we have from #Amm |
| Speech | 315.410 | 319.319 | 19249257 | #Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm |
| Noise | 317.413 | 317.574 | - | |
| Speech | 319.836 | 320.805 | 19249257 | three minutes as well. |
| Speech | 321.322 | 323.677 | 19249257 | After that, after that it gets really quick. So, |
| Speech | 324.201 | 326.757 | 19249257 | #Amm our more expensive packages are |
| Speech | 327.797 | 332.136 | 19249257 | #Amm twenty-nine seconds and nineteen seconds, but those I think are for, |
| Speech | 333.218 | 337.165 | 19249257 | #Ah I don't think you probably need those. therefore #Amm |
| Speech | 338.031 | 339.247 | 19249257 | They're for really big households. So |
| Speech | 339.809 | 343.310 | 19249257 | they allow #Ah twenty twenty and thirty six people to stream at the same time. |
| Speech | 342.283 | 343.024 | 82477117 | [noise] I see |
| Speech | 344.387 | 345.470 | 19249257 | #Amm But maybe |
| Speech | 346.557 | 351.781 | 19249257 | May be your #Ah Core Fiber two hundred would be #Amm good for you because |
| Speech | 347.725 | 348.237 | 82477117 | Okay. |
| Speech | 352.725 | 353.247 | 19249257 | #Amm |
| Speech | 353.812 | 356.358 | 19249257 | that has two hundred megabytes per second download speed. |
| Speech | 356.829 | 357.869 | 19249257 | #Amm So |
| Speech | 358.586 | 359.055 | 19249257 | #Ah should |
| Speech | 359.600 | 365.680 | 19249257 | #Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch. |
| Speech | 366.800 | 369.629 | 19249257 | #Amm #Amm Likewise, if you're watching something, it shouldn't |
| Speech | 370.127 | 372.576 | 19249257 | lag much when your son is trying to download something either. |
| Speech | 373.230 | 380.187 | 19249257 | #Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm |
| Speech | 380.908 | 384.177 | 19249257 | you're you gonna to be okay. #Amm No matter what the Internet is doing, really. |
| Speech | 385.362 | 386.516 | 19249257 | #Amm You've got. |
| Speech | 386.860 | 392.482 | 82477117 | Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm |
| Speech | 392.411 | 396.156 | 19249257 | #Ah The upload speed for that one is #Ah twenty-seven megabytes per second. |
| Speech | 397.326 | 404.625 | 19249257 | #Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests |
| Speech | 398.091 | 398.564 | 82477117 | Okay. |
| Noise | 398.987 | 399.437 | - | - |
| Noise | 403.350 | 403.593 | - | - |
| Speech | 405.283 | 407.485 | 19249257 | #Amm on the <initial>WIFI</initial> #Amm |
| Speech | 408.079 | 411.048 | 82477117 | Yeah, I I mean he might have his friends around sometimes. [noise] |
| Speech | 410.959 | 412.872 | 19249257 | Yeah, yeah, it's a good point. They might want to |
| Speech | 413.634 | 414.605 | 19249257 | #Amm you might all want to |
| Speech | 415.262 | 416.286 | 19249257 | have the phones on so |
| Speech | 417.148 | 423.833 | 19249257 | yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm |
| Speech | 424.562 | 425.271 | 19249257 | is |
| Speech | 425.992 | 428.144 | 19249257 | four point five megabytes, #Ah gigabytes |
| Speech | 429.574 | 435.206 | 19249257 | #Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So |
| Noise | 435.773 | 435.884 | - | - |
| Speech | 435.915 | 438.901 | 19249257 | #Amm even if he's an impatient teenager, I think three minutes is |
| Speech | 439.812 | 440.889 | 19249257 | [noise] is a |
| Speech | 441.449 | 443.000 | 19249257 | not something he's gonna to get too upset about. |
| Speech | 444.060 | 445.127 | 19249257 | #Amm [noise] G |
| Speech | 444.872 | 447.331 | 82477117 | Yeah, I'm sure he'll be very happy about that. |
| Speech | 448.172 | 452.504 | 19249257 | [laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well? |
| Speech | 454.853 | 461.600 | 82477117 | #Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos. |
| Speech | 463.259 | 464.473 | 19249257 | #Ah Excellent. So it's, #Amm |
| Noise | 463.406 | 463.677 | - | - |
| Speech | 465.055 | 467.939 | 19249257 | you know, right uploads #Ah two hundred and fifty megabytes |
| Speech | 468.889 | 469.925 | 19249257 | oh #Amm |
| Speech | 470.677 | 472.423 | 19249257 | of pictures in one minute. |
| Speech | 472.944 | 474.350 | 19249257 | So with this with this package, so |
| Speech | 474.821 | 477.295 | 19249257 | he's he's taken a lot of pictures, what's (()) now and |
| Speech | 478.132 | 479.562 | 19249257 | this one, it comes with, #Amm |
| Speech | 480.115 | 480.785 | 19249257 | gonna am a needs now |
| Speech | 481.889 | 482.394 | 19249257 | #Ah |
| Speech | 483.213 | 486.646 | 19249257 | Okay #Ah this one comes with do you have a landline already? [noise] |
| Speech | 488.995 | 490.694 | 82477117 | Yeah, we do #Amm [noise] |
| Speech | 491.175 | 496.271 | 82477117 | Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah. |
| Speech | 497.865 | 500.653 | 19249257 | Well, #Ah this this comes with a landline as part of the package. |
| Speech | 501.163 | 503.509 | 19249257 | #Amm Okay. We can we can #Amm |
| Speech | 501.776 | 502.338 | 82477117 | [noise]Okay |
| Speech | 504.435 | 506.903 | 19249257 | transfer your old number onto this one free of charge. |
| Speech | 507.845 | 511.451 | 19249257 | So the landmine is not gonna to cost you any more. So |
| Speech | 508.891 | 509.540 | 82477117 | Okay [noise] |
| Speech | 512.666 | 514.518 | 19249257 | #Ah is that something that you'd be interested in? |
| Speech | 516.211 | 518.104 | 82477117 | Yeah, that that would be good actually, yeah. |
| Speech | 518.831 | 523.394 | 19249257 | Okay perfect #Amm So this package is #Ah from thirty- five pounds amount |
| Noise | 523.408 | 523.509 | - | - |
| Speech | 525.662 | 526.259 | 19249257 | the sound okay. |
| Speech | 526.980 | 543.802 | 82477117 | [noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise] |
| Noise | 537.346 | 537.677 | - | - |
| Speech | 544.557 | 547.849 | 82477117 | I'm looking to ch~ ch~ change that and |
| Speech | 548.346 | 557.363 | 82477117 | make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise] |
| Speech | 558.008 | 559.365 | 82477117 | My niece-son is games. |
| Speech | 561.923 | 567.975 | 19249257 | Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I |
| Speech | 567.408 | 567.817 | 82477117 | yeah |
| Speech | 568.937 | 569.346 | 19249257 | shall I |
| Speech | 570.821 | 573.375 | 19249257 | #Amm send you all of this in an email so you can |
| Speech | 574.000 | 575.211 | 19249257 | have a chat with your husband about it? |
| Speech | 575.211 | 579.024 | 82477117 | Yeah, please. Please send it all over an email, that'd be great. Okay, |
| Speech | 580.240 | 586.518 | 19249257 | Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out. |
| Speech | 588.331 | 590.254 | 82477117 | That's great, thank you so much for your help today. |
| Speech | 591.899 | 592.947 | 19249257 | Oh, thank you. #Ah |
| Speech | 593.432 | 594.363 | 19249257 | Have a great day. |
| Speech | 595.350 | 595.666 | 19249257 | Bye. [noise] |
| Speech | 596.201 | 598.129 | 82477117 | [noise]Yeah, you too. Thanks, bye. |
TRANSCRIPTION
| TIME | TRANSCRIPT |
|---|---|
| 0.709 1.504 | Hello, Future Bee. |
| 2.450 3.504 | [noise] Hello, Future Bee. |
| 4.453 5.070 | |
| 10.015 12.960 | Hi, I'm I'm just calling to inquire about broadband. [noise] |
| 15.163 16.277 | Okay, #Amm you |
| 16.835 18.725 | #Ah interested in a landline with that as well? |
| 18.739 18.986 | - |
| 19.826 21.341 | Yeah. [noise] |
| 21.326 24.106 | Okay, right, because most of our broadband packages #Ah include a landline. |
| 24.657 25.059 | #Amm |
| 25.617 26.632 | Okay, so [noise] |
| 26.501 27.117 | Okay, good. [noise] |
| 27.835 31.899 | #Amm I've got a few packages here that I can #Amm talk to you about if that's all right. |
| 33.792 35.780 | Yeah, that'd be great. Thank you. [noise] |
| 33.899 34.398 | #Amm |
| 35.469 39.215 | So we've got five different packages here and it really depends on #Amm |
| 37.134 37.350 | - |
| 41.075 41.783 | #Amm |
| 43.143 46.334 | who you've got in the household, really, #Ah how many people you've got in the household and what |
| 46.828 48.457 | kind of things they like to use the internet for. |
| 49.820 51.334 | #Amm So |
| 51.573 52.292 | - |
| 52.615 57.533 | #Ah Yeah I'm (()) things (())things So our like our |
| 54.341 54.868 | [noise] I think |
| 58.262 60.963 | cheapest package that we have is the full fiber two, |
| 62.246 62.756 | #Amm |
| 63.215 67.656 | nah has a download speed of seventy-three #Ah megabytes per second. |
| 68.876 74.769 | #Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second. |
| 75.302 75.870 | - |
| 76.757 77.668 | #Ah So. |
| 77.936 84.364 | Okay. So what's the what's the difference between the guaranteed and the download speed? [noise] |
| 84.983 90.239 | Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second, |
| 90.840 92.078 | #Amm that one |
| 92.784 95.114 | is #Ah how it should just generally run. |
| 95.587 98.757 | #Amm So tha~ that's that's around where it should be all the time. |
| 99.525 101.179 | #Amm But then sometimes |
| 102.230 102.804 | #Amm |
| 104.575 105.522 | there #Amm |
| 106.075 112.784 | (()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it, |
| 113.358 118.373 | #Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed |
| 119.299 120.668 | #Ah minimum. It's gonna go |
| 121.171 122.349 | [noise] It's not to go beyond. |
| 124.739 125.700 | Okay, thank you. |
| 124.801 125.426 | #Amm |
| 127.406 131.395 | So then #Ah we've got a upload speed of eighteen mega bytes per second. |
| 129.068 129.454 | - |
| 132.518 135.973 | #Ah How many people do you #Amm use the internet for streaming? |
| 138.733 148.996 | Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm |
| 144.330 144.443 | |
| 149.592 152.663 | sixteen and he he does a lot of gaming. |
| 153.157 154.872 | #Amm He ~ he does it for about, |
| 156.312 160.657 | he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think. |
| 160.661 160.984 | |
| 163.354 167.526 | Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed. |
| 168.020 169.115 | #Amm #Ah |
| 168.580 170.693 | Yeah, he's gonna he's gonna really want that. [noise] |
| 171.860 179.348 | Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube? |
| 179.092 192.346 | Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming. |
| 194.358 197.258 | Okay, brilliant. Right, so #Amm how many |
| 198.127 200.949 | How many people stream in your house at any one time, would you say? |
| 201.711 202.323 | #Amm |
| 204.294 205.143 | #Amm |
| 205.143 205.518 | - |
| 206.830 212.241 | It's it's it's normally [noise] more than two, sorry, more than one. And |
| 213.044 216.425 | [noise] Yeah, like Its I don't think it's very common that |
| 214.235 214.335 | - |
| 216.943 219.431 | my partner will stream at separate times. |
| 221.252 223.252 | But that's on his streaming. [noise] |
| 223.324 223.960 | Right. Okay. |
| 225.115 227.967 | Okay. So, #Amm because we've got different packages for |
| 228.473 228.984 | #Amm |
| 229.877 232.024 | different amounts of people #Ah to stream |
| 232.586 236.060 | for household. So the package that I was reading about before is #Amm |
| 237.115 239.651 | #Ah allows two simultaneous streaming #Amm |
| 240.554 241.794 | to go on at the same time. #Amm |
| 243.729 247.020 | But you probably want a bit of #Mmm a faster, |
| 248.330 248.793 | #Ah you |
| 249.336 255.048 | probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things, |
| 252.072 253.568 | Yeah (()) |
| 255.872 256.769 | #Ah in #Amm |
| 258.824 262.617 | because that can make the, if you're watching something at the same time, it can make that a bit slower |
| 263.201 264.728 | So #Amm |
| 265.884 266.704 | - |
| 266.458 268.007 | We've got a package here for |
| 268.980 269.473 | #Amm |
| 270.084 270.637 | our full fiber |
| 271.194 272.187 | #Amm one hundred |
| 272.872 274.797 | is #Ah one hundred megabytes per second. |
| 275.920 276.875 | #Amm |
| 277.692 279.398 | #Ah Guaranteed #Ah download speed |
| 280.194 281.389 | of #Amm |
| 282.374 283.528 | fifty megabytes per second. |
| 284.598 286.896 | And you can four people can stream at the same time. |
| 288.526 289.084 | #Amm |
| 289.875 291.848 | Does your does your son download a lot of games? |
| 294.389 295.266 | sounds like a bus |
| 294.891 297.141 | #Amm Yeah, yeah he does, yeah. |
| 297.637 301.600 | There's #Amm different packages that allow different |
| 302.170 302.848 | #Amm |
| 303.745 305.410 | download times for for games |
| 306.064 306.745 | So |
| 307.473 308.076 | #Amm |
| 310.004 311.358 | Yeah, please tell me about them. [noise] |
| 310.442 310.841 | - |
| 312.586 313.490 | Yeah, we have from #Amm |
| 315.410 319.319 | #Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm |
| 317.413 317.574 | |
| 319.836 320.805 | three minutes as well. |
| 321.322 323.677 | After that, after that it gets really quick. So, |
| 324.201 326.757 | #Amm our more expensive packages are |
| 327.797 332.136 | #Amm twenty-nine seconds and nineteen seconds, but those I think are for, |
| 333.218 337.165 | #Ah I don't think you probably need those. therefore #Amm |
| 338.031 339.247 | They're for really big households. So |
| 339.809 343.310 | they allow #Ah twenty twenty and thirty six people to stream at the same time. |
| 342.283 343.024 | [noise] I see |
| 344.387 345.470 | #Amm But maybe |
| 346.557 351.781 | May be your #Ah Core Fiber two hundred would be #Amm good for you because |
| 347.725 348.237 | Okay. |
| 352.725 353.247 | #Amm |
| 353.812 356.358 | that has two hundred megabytes per second download speed. |
| 356.829 357.869 | #Amm So |
| 358.586 359.055 | #Ah should |
| 359.600 365.680 | #Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch. |
| 366.800 369.629 | #Amm #Amm Likewise, if you're watching something, it shouldn't |
| 370.127 372.576 | lag much when your son is trying to download something either. |
| 373.230 380.187 | #Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm |
| 380.908 384.177 | you're you gonna to be okay. #Amm No matter what the Internet is doing, really. |
| 385.362 386.516 | #Amm You've got. |
| 386.860 392.482 | Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm |
| 392.411 396.156 | #Ah The upload speed for that one is #Ah twenty-seven megabytes per second. |
| 397.326 404.625 | #Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests |
| 398.091 398.564 | Okay. |
| 398.987 399.437 | - |
| 403.350 403.593 | - |
| 405.283 407.485 | #Amm on the <initial>WIFI</initial> #Amm |
| 408.079 411.048 | Yeah, I I mean he might have his friends around sometimes. [noise] |
| 410.959 412.872 | Yeah, yeah, it's a good point. They might want to |
| 413.634 414.605 | #Amm you might all want to |
| 415.262 416.286 | have the phones on so |
| 417.148 423.833 | yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm |
| 424.562 425.271 | is |
| 425.992 428.144 | four point five megabytes, #Ah gigabytes |
| 429.574 435.206 | #Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So |
| 435.773 435.884 | - |
| 435.915 438.901 | #Amm even if he's an impatient teenager, I think three minutes is |
| 439.812 440.889 | [noise] is a |
| 441.449 443.000 | not something he's gonna to get too upset about. |
| 444.060 445.127 | #Amm [noise] G |
| 444.872 447.331 | Yeah, I'm sure he'll be very happy about that. |
| 448.172 452.504 | [laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well? |
| 454.853 461.600 | #Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos. |
| 463.259 464.473 | #Ah Excellent. So it's, #Amm |
| 463.406 463.677 | - |
| 465.055 467.939 | you know, right uploads #Ah two hundred and fifty megabytes |
| 468.889 469.925 | oh #Amm |
| 470.677 472.423 | of pictures in one minute. |
| 472.944 474.350 | So with this with this package, so |
| 474.821 477.295 | he's he's taken a lot of pictures, what's (()) now and |
| 478.132 479.562 | this one, it comes with, #Amm |
| 480.115 480.785 | gonna am a needs now |
| 481.889 482.394 | #Ah |
| 483.213 486.646 | Okay #Ah this one comes with do you have a landline already? [noise] |
| 488.995 490.694 | Yeah, we do #Amm [noise] |
| 491.175 496.271 | Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah. |
| 497.865 500.653 | Well, #Ah this this comes with a landline as part of the package. |
| 501.163 503.509 | #Amm Okay. We can we can #Amm |
| 501.776 502.338 | [noise]Okay |
| 504.435 506.903 | transfer your old number onto this one free of charge. |
| 507.845 511.451 | So the landmine is not gonna to cost you any more. So |
| 508.891 509.540 | Okay [noise] |
| 512.666 514.518 | #Ah is that something that you'd be interested in? |
| 516.211 518.104 | Yeah, that that would be good actually, yeah. |
| 518.831 523.394 | Okay perfect #Amm So this package is #Ah from thirty- five pounds amount |
| 523.408 523.509 | - |
| 525.662 526.259 | the sound okay. |
| 526.980 543.802 | [noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise] |
| 537.346 537.677 | - |
| 544.557 547.849 | I'm looking to ch~ ch~ change that and |
| 548.346 557.363 | make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise] |
| 558.008 559.365 | My niece-son is games. |
| 561.923 567.975 | Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I |
| 567.408 567.817 | yeah |
| 568.937 569.346 | shall I |
| 570.821 573.375 | #Amm send you all of this in an email so you can |
| 574.000 575.211 | have a chat with your husband about it? |
| 575.211 579.024 | Yeah, please. Please send it all over an email, that'd be great. Okay, |
| 580.240 586.518 | Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out. |
| 588.331 590.254 | That's great, thank you so much for your help today. |
| 591.899 592.947 | Oh, thank you. #Ah |
| 593.432 594.363 | Have a great day. |
| 595.350 595.666 | Bye. [noise] |
| 596.201 598.129 | [noise]Yeah, you too. Thanks, bye. |
Dataset Demographics
Language
English
Language code
en-gb
Country
UK
Accents
English - East and C,...more
Gender Distribution
M:60, F:40
Age Group
18-70
Audio File Details
Environment
Silent, Noisy
Bit Depth
16 bit
Format
wav
Sample rate
8khz & 16 khz
Channel
Stereo
Audio file duration
5-15 minutes
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