English (UK) Call Center Speech Dataset for Telecom

The audio dataset comprises call center conversations for the Telecom domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the UK English Call Center Speech Dataset for the Telecom domain designed to enhance the development of call center speech recognition models specifically for the Telecom industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Telecom domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.

•

Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Phone Number Porting

•Network Connectivity Issues

•Billing and Payments

•Technical Support

•Service Activation

•International Roaming Enquiry

•Refunds and Billing Adjustments

•Emergency Service Access, and many more

•Outbound Calls:

•Welcome Calls / Onboarding Process

•Payment Reminders

•Customer Surveys

•Technical Updates

•Service Usage Reviews

•Network Compliant Status Call, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Telecom domain call center conversational AI and ASR models for the UK English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Telecom domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Telecom sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Telecom industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Telecom domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Telecom domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

CHANNEL 1	CHANNEL 2	FORMAT
Male(37)	Female(35)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	0.709	1.504	19249257	Hello, Future Bee.
Speech	2.450	3.504	82477117	[noise] Hello, Future Bee.
Noise	4.453	5.070	-
Speech	10.015	12.960	82477117	Hi, I'm I'm just calling to inquire about broadband. [noise]
Speech	15.163	16.277	19249257	Okay, #Amm you
Speech	16.835	18.725	19249257	#Ah interested in a landline with that as well?
Noise	18.739	18.986	-	-
Speech	19.826	21.341	82477117	Yeah. [noise]
Speech	21.326	24.106	19249257	Okay, right, because most of our broadband packages #Ah include a landline.
Speech	24.657	25.059	19249257	#Amm
Speech	25.617	26.632	19249257	Okay, so [noise]
Speech	26.501	27.117	82477117	Okay, good. [noise]
Speech	27.835	31.899	19249257	#Amm I've got a few packages here that I can #Amm talk to you about if that's all right.
Speech	33.792	35.780	82477117	Yeah, that'd be great. Thank you. [noise]
Speech	33.899	34.398	19249257	#Amm
Speech	35.469	39.215	19249257	So we've got five different packages here and it really depends on #Amm
Noise	37.134	37.350	-	-
Speech	41.075	41.783	19249257	#Amm
Speech	43.143	46.334	19249257	who you've got in the household, really, #Ah how many people you've got in the household and what
Speech	46.828	48.457	19249257	kind of things they like to use the internet for.
Speech	49.820	51.334	19249257	#Amm So
Noise	51.573	52.292	-	-
Speech	52.615	57.533	19249257	#Ah Yeah I'm (()) things (())things So our like our
Speech	54.341	54.868	82477117	[noise] I think
Speech	58.262	60.963	19249257	cheapest package that we have is the full fiber two,
Speech	62.246	62.756	19249257	#Amm
Speech	63.215	67.656	19249257	nah has a download speed of seventy-three #Ah megabytes per second.
Speech	68.876	74.769	19249257	#Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second.
Noise	75.302	75.870	-	-
Speech	76.757	77.668	19249257	#Ah So.
Speech	77.936	84.364	82477117	Okay. So what's the what's the difference between the guaranteed and the download speed? [noise]
Speech	84.983	90.239	19249257	Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second,
Speech	90.840	92.078	19249257	#Amm that one
Speech	92.784	95.114	19249257	is #Ah how it should just generally run.
Speech	95.587	98.757	19249257	#Amm So tha~ that's that's around where it should be all the time.
Speech	99.525	101.179	19249257	#Amm But then sometimes
Speech	102.230	102.804	19249257	#Amm
Speech	104.575	105.522	19249257	there #Amm
Speech	106.075	112.784	19249257	(()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it,
Speech	113.358	118.373	19249257	#Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed
Speech	119.299	120.668	19249257	#Ah minimum. It's gonna go
Speech	121.171	122.349	19249257	[noise] It's not to go beyond.
Speech	124.739	125.700	82477117	Okay, thank you.
Speech	124.801	125.426	19249257	#Amm
Speech	127.406	131.395	19249257	So then #Ah we've got a upload speed of eighteen mega bytes per second.
Noise	129.068	129.454	-	-
Speech	132.518	135.973	19249257	#Ah How many people do you #Amm use the internet for streaming?
Speech	138.733	148.996	82477117	Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm
Noise	144.330	144.443	-
Speech	149.592	152.663	82477117	sixteen and he he does a lot of gaming.
Speech	153.157	154.872	82477117	#Amm He ~ he does it for about,
Speech	156.312	160.657	82477117	he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think.
Noise	160.661	160.984	-
Speech	163.354	167.526	19249257	Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed.
Speech	168.020	169.115	19249257	#Amm #Ah
Speech	168.580	170.693	82477117	Yeah, he's gonna he's gonna really want that. [noise]
Speech	171.860	179.348	19249257	Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube?
Speech	179.092	192.346	82477117	Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming.
Speech	194.358	197.258	19249257	Okay, brilliant. Right, so #Amm how many
Speech	198.127	200.949	19249257	How many people stream in your house at any one time, would you say?
Speech	201.711	202.323	19249257	#Amm
Speech	204.294	205.143	82477117	#Amm
Noise	205.143	205.518	-	-
Speech	206.830	212.241	82477117	It's it's it's normally [noise] more than two, sorry, more than one. And
Speech	213.044	216.425	82477117	[noise] Yeah, like Its I don't think it's very common that
Noise	214.235	214.335	-	-
Speech	216.943	219.431	82477117	my partner will stream at separate times.
Speech	221.252	223.252	82477117	But that's on his streaming. [noise]
Speech	223.324	223.960	19249257	Right. Okay.
Speech	225.115	227.967	19249257	Okay. So, #Amm because we've got different packages for
Speech	228.473	228.984	19249257	#Amm
Speech	229.877	232.024	19249257	different amounts of people #Ah to stream
Speech	232.586	236.060	19249257	for household. So the package that I was reading about before is #Amm
Speech	237.115	239.651	19249257	#Ah allows two simultaneous streaming #Amm
Speech	240.554	241.794	19249257	to go on at the same time. #Amm
Speech	243.729	247.020	19249257	But you probably want a bit of #Mmm a faster,
Speech	248.330	248.793	19249257	#Ah you
Speech	249.336	255.048	19249257	probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things,
Speech	252.072	253.568	82477117	Yeah (())
Speech	255.872	256.769	19249257	#Ah in #Amm
Speech	258.824	262.617	19249257	because that can make the, if you're watching something at the same time, it can make that a bit slower
Speech	263.201	264.728	19249257	So #Amm
Noise	265.884	266.704	-	-
Speech	266.458	268.007	19249257	We've got a package here for
Speech	268.980	269.473	19249257	#Amm
Speech	270.084	270.637	19249257	our full fiber
Speech	271.194	272.187	19249257	#Amm one hundred
Speech	272.872	274.797	19249257	is #Ah one hundred megabytes per second.
Speech	275.920	276.875	19249257	#Amm
Speech	277.692	279.398	19249257	#Ah Guaranteed #Ah download speed
Speech	280.194	281.389	19249257	of #Amm
Speech	282.374	283.528	19249257	fifty megabytes per second.
Speech	284.598	286.896	19249257	And you can four people can stream at the same time.
Speech	288.526	289.084	19249257	#Amm
Speech	289.875	291.848	19249257	Does your does your son download a lot of games?
Speech	294.389	295.266	19249257	sounds like a bus
Speech	294.891	297.141	82477117	#Amm Yeah, yeah he does, yeah.
Speech	297.637	301.600	19249257	There's #Amm different packages that allow different
Speech	302.170	302.848	19249257	#Amm
Speech	303.745	305.410	19249257	download times for for games
Speech	306.064	306.745	19249257	So
Speech	307.473	308.076	19249257	#Amm
Speech	310.004	311.358	82477117	Yeah, please tell me about them. [noise]
Noise	310.442	310.841	-	-
Speech	312.586	313.490	19249257	Yeah, we have from #Amm
Speech	315.410	319.319	19249257	#Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm
Noise	317.413	317.574	-
Speech	319.836	320.805	19249257	three minutes as well.
Speech	321.322	323.677	19249257	After that, after that it gets really quick. So,
Speech	324.201	326.757	19249257	#Amm our more expensive packages are
Speech	327.797	332.136	19249257	#Amm twenty-nine seconds and nineteen seconds, but those I think are for,
Speech	333.218	337.165	19249257	#Ah I don't think you probably need those. therefore #Amm
Speech	338.031	339.247	19249257	They're for really big households. So
Speech	339.809	343.310	19249257	they allow #Ah twenty twenty and thirty six people to stream at the same time.
Speech	342.283	343.024	82477117	[noise] I see
Speech	344.387	345.470	19249257	#Amm But maybe
Speech	346.557	351.781	19249257	May be your #Ah Core Fiber two hundred would be #Amm good for you because
Speech	347.725	348.237	82477117	Okay.
Speech	352.725	353.247	19249257	#Amm
Speech	353.812	356.358	19249257	that has two hundred megabytes per second download speed.
Speech	356.829	357.869	19249257	#Amm So
Speech	358.586	359.055	19249257	#Ah should
Speech	359.600	365.680	19249257	#Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch.
Speech	366.800	369.629	19249257	#Amm #Amm Likewise, if you're watching something, it shouldn't
Speech	370.127	372.576	19249257	lag much when your son is trying to download something either.
Speech	373.230	380.187	19249257	#Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm
Speech	380.908	384.177	19249257	you're you gonna to be okay. #Amm No matter what the Internet is doing, really.
Speech	385.362	386.516	19249257	#Amm You've got.
Speech	386.860	392.482	82477117	Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm
Speech	392.411	396.156	19249257	#Ah The upload speed for that one is #Ah twenty-seven megabytes per second.
Speech	397.326	404.625	19249257	#Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests
Speech	398.091	398.564	82477117	Okay.
Noise	398.987	399.437	-	-
Noise	403.350	403.593	-	-
Speech	405.283	407.485	19249257	#Amm on the <initial>WIFI</initial> #Amm
Speech	408.079	411.048	82477117	Yeah, I I mean he might have his friends around sometimes. [noise]
Speech	410.959	412.872	19249257	Yeah, yeah, it's a good point. They might want to
Speech	413.634	414.605	19249257	#Amm you might all want to
Speech	415.262	416.286	19249257	have the phones on so
Speech	417.148	423.833	19249257	yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm
Speech	424.562	425.271	19249257	is
Speech	425.992	428.144	19249257	four point five megabytes, #Ah gigabytes
Speech	429.574	435.206	19249257	#Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So
Noise	435.773	435.884	-	-
Speech	435.915	438.901	19249257	#Amm even if he's an impatient teenager, I think three minutes is
Speech	439.812	440.889	19249257	[noise] is a
Speech	441.449	443.000	19249257	not something he's gonna to get too upset about.
Speech	444.060	445.127	19249257	#Amm [noise] G
Speech	444.872	447.331	82477117	Yeah, I'm sure he'll be very happy about that.
Speech	448.172	452.504	19249257	[laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well?
Speech	454.853	461.600	82477117	#Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos.
Speech	463.259	464.473	19249257	#Ah Excellent. So it's, #Amm
Noise	463.406	463.677	-	-
Speech	465.055	467.939	19249257	you know, right uploads #Ah two hundred and fifty megabytes
Speech	468.889	469.925	19249257	oh #Amm
Speech	470.677	472.423	19249257	of pictures in one minute.
Speech	472.944	474.350	19249257	So with this with this package, so
Speech	474.821	477.295	19249257	he's he's taken a lot of pictures, what's (()) now and
Speech	478.132	479.562	19249257	this one, it comes with, #Amm
Speech	480.115	480.785	19249257	gonna am a needs now
Speech	481.889	482.394	19249257	#Ah
Speech	483.213	486.646	19249257	Okay #Ah this one comes with do you have a landline already? [noise]
Speech	488.995	490.694	82477117	Yeah, we do #Amm [noise]
Speech	491.175	496.271	82477117	Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah.
Speech	497.865	500.653	19249257	Well, #Ah this this comes with a landline as part of the package.
Speech	501.163	503.509	19249257	#Amm Okay. We can we can #Amm
Speech	501.776	502.338	82477117	[noise]Okay
Speech	504.435	506.903	19249257	transfer your old number onto this one free of charge.
Speech	507.845	511.451	19249257	So the landmine is not gonna to cost you any more. So
Speech	508.891	509.540	82477117	Okay [noise]
Speech	512.666	514.518	19249257	#Ah is that something that you'd be interested in?
Speech	516.211	518.104	82477117	Yeah, that that would be good actually, yeah.
Speech	518.831	523.394	19249257	Okay perfect #Amm So this package is #Ah from thirty- five pounds amount
Noise	523.408	523.509	-	-
Speech	525.662	526.259	19249257	the sound okay.
Speech	526.980	543.802	82477117	[noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise]
Noise	537.346	537.677	-	-
Speech	544.557	547.849	82477117	I'm looking to ch~ ch~ change that and
Speech	548.346	557.363	82477117	make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise]
Speech	558.008	559.365	82477117	My niece-son is games.
Speech	561.923	567.975	19249257	Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I
Speech	567.408	567.817	82477117	yeah
Speech	568.937	569.346	19249257	shall I
Speech	570.821	573.375	19249257	#Amm send you all of this in an email so you can
Speech	574.000	575.211	19249257	have a chat with your husband about it?
Speech	575.211	579.024	82477117	Yeah, please. Please send it all over an email, that'd be great. Okay,
Speech	580.240	586.518	19249257	Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out.
Speech	588.331	590.254	82477117	That's great, thank you so much for your help today.
Speech	591.899	592.947	19249257	Oh, thank you. #Ah
Speech	593.432	594.363	19249257	Have a great day.
Speech	595.350	595.666	19249257	Bye. [noise]
Speech	596.201	598.129	82477117	[noise]Yeah, you too. Thanks, bye.

LABEL

START

END

CHANNEL

TRANSCRIPT

Speech

0.709

1.504

19249257

Hello, Future Bee.

Speech

2.450

3.504

82477117

[noise] Hello, Future Bee.

Noise

4.453

5.070

Speech

10.015

12.960

82477117

Hi, I'm I'm just calling to inquire about broadband. [noise]

Speech

15.163

16.277

19249257

Okay, #Amm you

Speech

16.835

18.725

19249257

#Ah interested in a landline with that as well?

Noise

18.739

18.986

Speech

19.826

21.341

82477117

Yeah. [noise]

Speech

21.326

24.106

19249257

Okay, right, because most of our broadband packages #Ah include a landline.

Speech

24.657

25.059

19249257

#Amm

Speech

25.617

26.632

19249257

Okay, so [noise]

Speech

26.501

27.117

82477117

Okay, good. [noise]

Speech

27.835

31.899

19249257

#Amm I've got a few packages here that I can #Amm talk to you about if that's all right.

Speech

33.792

35.780

82477117

Yeah, that'd be great. Thank you. [noise]

Speech

33.899

34.398

19249257

#Amm

Speech

35.469

39.215

19249257

So we've got five different packages here and it really depends on #Amm

Noise

37.134

37.350

Speech

41.075

41.783

19249257

#Amm

Speech

43.143

46.334

19249257

who you've got in the household, really, #Ah how many people you've got in the household and what

Speech

46.828

48.457

19249257

kind of things they like to use the internet for.

Speech

49.820

51.334

19249257

#Amm So

Noise

51.573

52.292

Speech

52.615

57.533

19249257

#Ah Yeah I'm (()) things (())things So our like our

Speech

54.341

54.868

82477117

[noise] I think

Speech

58.262

60.963

19249257

cheapest package that we have is the full fiber two,

Speech

62.246

62.756

19249257

#Amm

Speech

63.215

67.656

19249257

nah has a download speed of seventy-three #Ah megabytes per second.

Speech

68.876

74.769

19249257

#Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second.

Noise

75.302

75.870

Speech

76.757

77.668

19249257

#Ah So.

Speech

77.936

84.364

82477117

Okay. So what's the what's the difference between the guaranteed and the download speed? [noise]

Speech

84.983

90.239

19249257

Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second,

Speech

90.840

92.078

19249257

#Amm that one

Speech

92.784

95.114

19249257

is #Ah how it should just generally run.

Speech

95.587

98.757

19249257

#Amm So tha~ that's that's around where it should be all the time.

Speech

99.525

101.179

19249257

#Amm But then sometimes

Speech

102.230

102.804

19249257

#Amm

Speech

104.575

105.522

19249257

there #Amm

Speech

106.075

112.784

19249257

(()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it,

Speech

113.358

118.373

19249257

#Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed

Speech

119.299

120.668

19249257

#Ah minimum. It's gonna go

Speech

121.171

122.349

19249257

[noise] It's not to go beyond.

Speech

124.739

125.700

82477117

Okay, thank you.

Speech

124.801

125.426

19249257

#Amm

Speech

127.406

131.395

19249257

So then #Ah we've got a upload speed of eighteen mega bytes per second.

Noise

129.068

129.454

Speech

132.518

135.973

19249257

#Ah How many people do you #Amm use the internet for streaming?

Speech

138.733

148.996

82477117

Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm

Noise

144.330

144.443

Speech

149.592

152.663

82477117

sixteen and he he does a lot of gaming.

Speech

153.157

154.872

82477117

#Amm He ~ he does it for about,

Speech

156.312

160.657

82477117

he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think.

Noise

160.661

160.984

Speech

163.354

167.526

19249257

Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed.

Speech

168.020

169.115

19249257

#Amm #Ah

Speech

168.580

170.693

82477117

Yeah, he's gonna he's gonna really want that. [noise]

Speech

171.860

179.348

19249257

Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube?

Speech

179.092

192.346

82477117

Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming.

Speech

194.358

197.258

19249257

Okay, brilliant. Right, so #Amm how many

Speech

198.127

200.949

19249257

How many people stream in your house at any one time, would you say?

Speech

201.711

202.323

19249257

#Amm

Speech

204.294

205.143

82477117

#Amm

Noise

205.143

205.518

Speech

206.830

212.241

82477117

It's it's it's normally [noise] more than two, sorry, more than one. And

Speech

213.044

216.425

82477117

[noise] Yeah, like Its I don't think it's very common that

Noise

214.235

214.335

Speech

216.943

219.431

82477117

my partner will stream at separate times.

Speech

221.252

223.252

82477117

But that's on his streaming. [noise]

Speech

223.324

223.960

19249257

Right. Okay.

Speech

225.115

227.967

19249257

Okay. So, #Amm because we've got different packages for

Speech

228.473

228.984

19249257

#Amm

Speech

229.877

232.024

19249257

different amounts of people #Ah to stream

Speech

232.586

236.060

19249257

for household. So the package that I was reading about before is #Amm

Speech

237.115

239.651

19249257

#Ah allows two simultaneous streaming #Amm

Speech

240.554

241.794

19249257

to go on at the same time. #Amm

Speech

243.729

247.020

19249257

But you probably want a bit of #Mmm a faster,

Speech

248.330

248.793

19249257

#Ah you

Speech

249.336

255.048

19249257

probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things,

Speech

252.072

253.568

82477117

Yeah (())

Speech

255.872

256.769

19249257

#Ah in #Amm

Speech

258.824

262.617

19249257

because that can make the, if you're watching something at the same time, it can make that a bit slower

Speech

263.201

264.728

19249257

So #Amm

Noise

265.884

266.704

Speech

266.458

268.007

19249257

We've got a package here for

Speech

268.980

269.473

19249257

#Amm

Speech

270.084

270.637

19249257

our full fiber

Speech

271.194

272.187

19249257

#Amm one hundred

Speech

272.872

274.797

19249257

is #Ah one hundred megabytes per second.

Speech

275.920

276.875

19249257

#Amm

Speech

277.692

279.398

19249257

#Ah Guaranteed #Ah download speed

Speech

280.194

281.389

19249257

of #Amm

Speech

282.374

283.528

19249257

fifty megabytes per second.

Speech

284.598

286.896

19249257

And you can four people can stream at the same time.

Speech

288.526

289.084

19249257

#Amm

Speech

289.875

291.848

19249257

Does your does your son download a lot of games?

Speech

294.389

295.266

19249257

sounds like a bus

Speech

294.891

297.141

82477117

#Amm Yeah, yeah he does, yeah.

Speech

297.637

301.600

19249257

There's #Amm different packages that allow different

Speech

302.170

302.848

19249257

#Amm

Speech

303.745

305.410

19249257

download times for for games

Speech

306.064

306.745

19249257

Speech

307.473

308.076

19249257

#Amm

Speech

310.004

311.358

82477117

Yeah, please tell me about them. [noise]

Noise

310.442

310.841

Speech

312.586

313.490

19249257

Yeah, we have from #Amm

Speech

315.410

319.319

19249257

#Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm

Noise

317.413

317.574

Speech

319.836

320.805

19249257

three minutes as well.

Speech

321.322

323.677

19249257

After that, after that it gets really quick. So,

Speech

324.201

326.757

19249257

#Amm our more expensive packages are

Speech

327.797

332.136

19249257

#Amm twenty-nine seconds and nineteen seconds, but those I think are for,

Speech

333.218

337.165

19249257

#Ah I don't think you probably need those. therefore #Amm

Speech

338.031

339.247

19249257

They're for really big households. So

Speech

339.809

343.310

19249257

they allow #Ah twenty twenty and thirty six people to stream at the same time.

Speech

342.283

343.024

82477117

[noise] I see

Speech

344.387

345.470

19249257

#Amm But maybe

Speech

346.557

351.781

19249257

May be your #Ah Core Fiber two hundred would be #Amm good for you because

Speech

347.725

348.237

82477117

Okay.

Speech

352.725

353.247

19249257

#Amm

Speech

353.812

356.358

19249257

that has two hundred megabytes per second download speed.

Speech

356.829

357.869

19249257

#Amm So

Speech

358.586

359.055

19249257

#Ah should

Speech

359.600

365.680

19249257

#Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch.

Speech

366.800

369.629

19249257

#Amm #Amm Likewise, if you're watching something, it shouldn't

Speech

370.127

372.576

19249257

lag much when your son is trying to download something either.

Speech

373.230

380.187

19249257

#Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm

Speech

380.908

384.177

19249257

you're you gonna to be okay. #Amm No matter what the Internet is doing, really.

Speech

385.362

386.516

19249257

#Amm You've got.

Speech

386.860

392.482

82477117

Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm

Speech

392.411

396.156

19249257

#Ah The upload speed for that one is #Ah twenty-seven megabytes per second.

Speech

397.326

404.625

19249257

#Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests

Speech

398.091

398.564

82477117

Okay.

Noise

398.987

399.437

Noise

403.350

403.593

Speech

405.283

407.485

19249257

#Amm on the <initial>WIFI</initial> #Amm

Speech

408.079

411.048

82477117

Yeah, I I mean he might have his friends around sometimes. [noise]

Speech

410.959

412.872

19249257

Yeah, yeah, it's a good point. They might want to

Speech

413.634

414.605

19249257

#Amm you might all want to

Speech

415.262

416.286

19249257

have the phones on so

Speech

417.148

423.833

19249257

yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm

Speech

424.562

425.271

19249257

Speech

425.992

428.144

19249257

four point five megabytes, #Ah gigabytes

Speech

429.574

435.206

19249257

#Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So

Noise

435.773

435.884

Speech

435.915

438.901

19249257

#Amm even if he's an impatient teenager, I think three minutes is

Speech

439.812

440.889

19249257

[noise] is a

Speech

441.449

443.000

19249257

not something he's gonna to get too upset about.

Speech

444.060

445.127

19249257

#Amm [noise] G

Speech

444.872

447.331

82477117

Yeah, I'm sure he'll be very happy about that.

Speech

448.172

452.504

19249257

[laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well?

Speech

454.853

461.600

82477117

#Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos.

Speech

463.259

464.473

19249257

#Ah Excellent. So it's, #Amm

Noise

463.406

463.677

Speech

465.055

467.939

19249257

you know, right uploads #Ah two hundred and fifty megabytes

Speech

468.889

469.925

19249257

oh #Amm

Speech

470.677

472.423

19249257

of pictures in one minute.

Speech

472.944

474.350

19249257

So with this with this package, so

Speech

474.821

477.295

19249257

he's he's taken a lot of pictures, what's (()) now and

Speech

478.132

479.562

19249257

this one, it comes with, #Amm

Speech

480.115

480.785

19249257

gonna am a needs now

Speech

481.889

482.394

19249257

#Ah

Speech

483.213

486.646

19249257

Okay #Ah this one comes with do you have a landline already? [noise]

Speech

488.995

490.694

82477117

Yeah, we do #Amm [noise]

Speech

491.175

496.271

82477117

Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah.

Speech

497.865

500.653

19249257

Well, #Ah this this comes with a landline as part of the package.

Speech

501.163

503.509

19249257

#Amm Okay. We can we can #Amm

Speech

501.776

502.338

82477117

[noise]Okay

Speech

504.435

506.903

19249257

transfer your old number onto this one free of charge.

Speech

507.845

511.451

19249257

So the landmine is not gonna to cost you any more. So

Speech

508.891

509.540

82477117

Okay [noise]

Speech

512.666

514.518

19249257

#Ah is that something that you'd be interested in?

Speech

516.211

518.104

82477117

Yeah, that that would be good actually, yeah.

Speech

518.831

523.394

19249257

Okay perfect #Amm So this package is #Ah from thirty- five pounds amount

Noise

523.408

523.509

Speech

525.662

526.259

19249257

the sound okay.

Speech

526.980

543.802

82477117

[noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise]

Noise

537.346

537.677

Speech

544.557

547.849

82477117

I'm looking to ch~ ch~ change that and

Speech

548.346

557.363

82477117

make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise]

Speech

558.008

559.365

82477117

My niece-son is games.

Speech

561.923

567.975

19249257

Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I

Speech

567.408

567.817

82477117

yeah

Speech

568.937

569.346

19249257

shall I

Speech

570.821

573.375

19249257

#Amm send you all of this in an email so you can

Speech

574.000

575.211

19249257

have a chat with your husband about it?

Speech

575.211

579.024

82477117

Yeah, please. Please send it all over an email, that'd be great. Okay,

Speech

580.240

586.518

19249257

Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out.

Speech

588.331

590.254

82477117

That's great, thank you so much for your help today.

Speech

591.899

592.947

19249257

Oh, thank you. #Ah

Speech

593.432

594.363

19249257

Have a great day.

Speech

595.350

595.666

19249257

Bye. [noise]

Speech

596.201

598.129

82477117

[noise]Yeah, you too. Thanks, bye.

Dataset Details

Language

English

Language code

en-gb

Country

Accents

English - East and Central Midlands, English - East Anglia ...moreEnglish - Geordie, English - Hampshire/Wiltshire, English - London and Greater London/Surrey, English - Mancunian, English - Scouse/Northwestern, English - Southwestern,

Gender Distribution

M:60, F:40

Age Group

18-70