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Hello, Future Bee.
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[noise] Hello, Future Bee.
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Hi, I'm I'm just calling to inquire about broadband. [noise]
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Okay, #Amm you
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#Ah interested in a landline with that as well?
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Yeah. [noise]
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Okay, right, because most of our broadband packages #Ah include a landline.
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#Amm
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Okay, so [noise]
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Okay, good. [noise]
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#Amm I've got a few packages here that I can #Amm talk to you about if that's all right.
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Yeah, that'd be great. Thank you. [noise]
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#Amm
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So we've got five different packages here and it really depends on #Amm
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#Amm
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who you've got in the household, really, #Ah how many people you've got in the household and what
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kind of things they like to use the internet for.
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#Amm So
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#Ah Yeah I'm (()) things (())things So our like our
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[noise] I think
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cheapest package that we have is the full fiber two,
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#Amm
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nah has a download speed of seventy-three #Ah megabytes per second.
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#Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second.
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#Ah So.
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Okay. So what's the what's the difference between the guaranteed and the download speed? [noise]
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Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second,
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#Amm that one
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is #Ah how it should just generally run.
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#Amm So tha~ that's that's around where it should be all the time.
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#Amm But then sometimes
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#Amm
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there #Amm
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(()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it,
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#Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed
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#Ah minimum. It's gonna go
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[noise] It's not to go beyond.
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Okay, thank you.
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#Amm
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So then #Ah we've got a upload speed of eighteen mega bytes per second.
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#Ah How many people do you #Amm use the internet for streaming?
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Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm
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sixteen and he he does a lot of gaming.
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#Amm He ~ he does it for about,
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he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think.
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Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed.
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#Amm #Ah
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Yeah, he's gonna he's gonna really want that. [noise]
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Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube?
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Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming.
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Okay, brilliant. Right, so #Amm how many
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How many people stream in your house at any one time, would you say?
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#Amm
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#Amm
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It's it's it's normally [noise] more than two, sorry, more than one. And
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[noise] Yeah, like Its I don't think it's very common that
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my partner will stream at separate times.
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But that's on his streaming. [noise]
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Right. Okay.
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Okay. So, #Amm because we've got different packages for
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#Amm
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different amounts of people #Ah to stream
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for household. So the package that I was reading about before is #Amm
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#Ah allows two simultaneous streaming #Amm
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to go on at the same time. #Amm
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But you probably want a bit of #Mmm a faster,
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#Ah you
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probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things,
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Yeah (())
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#Ah in #Amm
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because that can make the, if you're watching something at the same time, it can make that a bit slower
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So #Amm
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We've got a package here for
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#Amm
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our full fiber
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#Amm one hundred
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is #Ah one hundred megabytes per second.
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#Amm
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#Ah Guaranteed #Ah download speed
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of #Amm
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fifty megabytes per second.
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And you can four people can stream at the same time.
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#Amm
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Does your does your son download a lot of games?
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sounds like a bus
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#Amm Yeah, yeah he does, yeah.
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There's #Amm different packages that allow different
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#Amm
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download times for for games
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So
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#Amm
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Yeah, please tell me about them. [noise]
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Yeah, we have from #Amm
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#Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm
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three minutes as well.
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After that, after that it gets really quick. So,
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#Amm our more expensive packages are
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#Amm twenty-nine seconds and nineteen seconds, but those I think are for,
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#Ah I don't think you probably need those. therefore #Amm
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They're for really big households. So
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they allow #Ah twenty twenty and thirty six people to stream at the same time.
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[noise] I see
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#Amm But maybe
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May be your #Ah Core Fiber two hundred would be #Amm good for you because
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Okay.
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#Amm
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that has two hundred megabytes per second download speed.
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#Amm So
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#Ah should
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#Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch.
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#Amm #Amm Likewise, if you're watching something, it shouldn't
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lag much when your son is trying to download something either.
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#Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm
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you're you gonna to be okay. #Amm No matter what the Internet is doing, really.
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#Amm You've got.
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Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm
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#Ah The upload speed for that one is #Ah twenty-seven megabytes per second.
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#Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests
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Okay.
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#Amm on the <initial>WIFI</initial> #Amm
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Yeah, I I mean he might have his friends around sometimes. [noise]
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Yeah, yeah, it's a good point. They might want to
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#Amm you might all want to
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have the phones on so
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yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm
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is
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four point five megabytes, #Ah gigabytes
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#Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So
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#Amm even if he's an impatient teenager, I think three minutes is
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[noise] is a
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not something he's gonna to get too upset about.
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#Amm [noise] G
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Yeah, I'm sure he'll be very happy about that.
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[laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well?
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#Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos.
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#Ah Excellent. So it's, #Amm
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you know, right uploads #Ah two hundred and fifty megabytes
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oh #Amm
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of pictures in one minute.
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So with this with this package, so
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he's he's taken a lot of pictures, what's (()) now and
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this one, it comes with, #Amm
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gonna am a needs now
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#Ah
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Okay #Ah this one comes with do you have a landline already? [noise]
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Yeah, we do #Amm [noise]
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Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah.
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Well, #Ah this this comes with a landline as part of the package.
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#Amm Okay. We can we can #Amm
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[noise]Okay
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transfer your old number onto this one free of charge.
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So the landmine is not gonna to cost you any more. So
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Okay [noise]
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#Ah is that something that you'd be interested in?
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Yeah, that that would be good actually, yeah.
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Okay perfect #Amm So this package is #Ah from thirty- five pounds amount
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the sound okay.
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[noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise]
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I'm looking to ch~ ch~ change that and
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make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise]
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My niece-son is games.
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Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I
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yeah
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shall I
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#Amm send you all of this in an email so you can
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have a chat with your husband about it?
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Yeah, please. Please send it all over an email, that'd be great. Okay,
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Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out.
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That's great, thank you so much for your help today.
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Oh, thank you. #Ah
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Have a great day.
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Bye. [noise]
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[noise]Yeah, you too. Thanks, bye.