2.895 - 5.274
[filler] Hello, Domino's Pizza. How can I help you sir?
5.639 - 8.435
Hey guy, this is Domino's here in Hawkstone correct?
9.448 - 11.640
Yes this is the Domino's in Hawkstone correct sir.
11.977 - 15.006
Great. I just ordered your Pizza about...
15.580 - 19.725
forty-five minutes ago and on the web, I it says delivered.
21.265 - 25.649
But as you can tell by the call it's not delivered and I will be honest with you.
26.175 - 34.813
By now the wife has cooked something, we don't want it anymore and you know I want a refund and probably you know a Pizza or two extra next time because
35.451 - 45.200
you know it's very unpleasant you know when you want to watch the game, eat your pizza and you can't do either right because I have to cook and you know it's just a very unpleasant experience. I am honest with you.
45.972 - 52.521
Ok~Okay [filler] I will borrow..[filler] First of all I have to apologize on Domino's behalf on my behalf for the a misplaced order
53.033 - 54.777
If I could get your an
55.298 - 62.015
order no then I will be able to track to see what happened to the, to the order sir. That would be helpful. So what was your order number?
60.840 - 63.615
Yes, the order is sixteen ninety-five
64.625 - 66.275
sixteen ninety-five
66.286 - 67.474
seven three five
68.022 - 70.081
seven three five. Okay
71.147 - 77.921
and you used the, did you call to order? Or did you [filler] order on the internet or via one of our
76.971 - 80.016
No, yeah we ordered we ordered through the Domino's app.
80.280 - 84.629
Okay Domino's app. Okay perfect Okay so it should be on the main system. So one second its in
86.215 - 87.849
That Okay Here it is so
89.450 - 92.099
Its a If you could just double check this is your order then
92.790 - 95.250
I could try and arrange something so you had
95.757 - 98.533
One Peperor~Pepperoni medium Pizza?
100.334 - 101.037
Yup correct.
100.670 - 101.349
a medium
102.024 - 105.799
one large and Margarita with Pineapple
106.099 - 108.299
No no no no Pineapple
109.599 - 114.509
[filler] sorry no Pineapple just one large Margaritaso you are right. Yes [filler]
115.289 - 117.519
and then two garlic breads
120.140 - 127.250
yeah and then for drinks you have, well you used the promotion so you got and three red bulls and you paid for two. and then
128.240 - 131.650
that's it. Is that correct? Is there anything else I am missing? Or that was your order sir?
131.686 - 132.643
No no all good.
133.199 - 135.574
Okay yeah. Okay so I am going to now see.
136.199 - 142.473
So okay I was near and I am following it and then it was [filler] then it was shipped on the motorbike thirty minutes ago.
143.125 - 144.669
[filler] I see now I see now
145.300 - 146.580
So it was <PII>David</PII> who took
147.187 - 151.526
your order [filler] It was unfortunate We have We found the solution sir so
151.728 - 152.562
what happened?
152.258 - 158.780
[filler] so <PII>David</PII> was your driver [filler] and he your has lost [filler] sort of plates to well
159.675 - 161.187
the last person he was going to deliver to.
161.877 - 169.014
[filler] and then well it's very unfortunate (()) but <PII>David</PII> collided against the a lampost. and then well
169.705 - 176.103
obviously th~the th~the pizza's are still there and we are retrieving the bicycle and~and bring <PII>David</PII> back well. We wll seeing if he ha~has any
176.639 - 177.514
Woah that's quite.
177.026 - 183.633
Any issues and we are so sorry that we were we were about to call the people now in the next ten minutes, because we were dealing with the issue first,
184.211 - 198.002
But now I see where one~one of <PII>David</PII>[filler] <PII>David's</PII> deliveries We are very sorry for that sir. But what we can do is obviously as you said [filler] Make the same order immediately above as unfortunate not because your wife [filler] was cooking some
198.610 - 211.050
probably hopefully good meal. We are not sure about that though yeah was cooking a meal [filler] and now I am I am guess you know the Pizza is but what we can do is we can Either A bring you the Pizza tonight and you can store them for later or B we can give you a voucher
211.675 - 226.275
how much is how much is the voucher because [filler] I~I paid thirty-eight ninety-five for this and you know[filler] then take it on my account I don't I don't want like the voucher is going to take You know I will be honest with you. I don't think I am going to order Dominos anytime soon.
211.692 - 212.550
of the exact
218.110 - 218.792
yes yeah
226.680 - 230.875
No sir no sir please no no sir please you~you must you must It was only a very
229.848 - 235.675
You know I think I think I think its fair I think its fair to Give me a refund and a voucher. Right?
238.877 - 247.413
[filler] the~the issue with that sir is because the problem wasn't exactly on the manufacture of the pizza but regarding delivery dr~driver and the traffic well, we didn't know about the truck.
246.467 - 249.598
I thought I thought delivery was because Dominos people hired
250.205 - 262.838
It is It is It was there they was they there is a nice look use obviously really he did a mistake driving and he crashes no bet but what I can guarantee you sir is, this is very very very rare this happen I have been in the Dominos business for years sir. I mean I am got
263.367 - 269.274
This is not only my first star but eight others and then I not run them and its very rare this happens sir you know what we can do
269.826 - 274.420
I see you are not a very regular client, so I must say that giving you a voucher probably is not [filler]
275.002 - 278.632
the best solution for you but you know [filler]
277.951 - 282.413
I [filler] I understand completely don't get me wrong and I feel bad for <PII>David</PII> but
283.194 - 283.574
you know
284.319 - 286.625
Please excuse my my friend but
287.750 - 291.050
[filler] who's fault is it that <PII>David</PII> crashed into a post?
292.031 - 294.701
[laugh] [filler] that's~that
292.858 - 301.675
right so wh~why I have to you know get a voucher for a Pizza that I don't want because <PII>David</PII> crashed into a post. you know. I just want my money back.
302.194 - 316.550
Of course sir we understand this, but [filler] you also have to have some some mercy and some goodwill sir in the sense that we are running a business here and [filler] the fact that the traffic perhaps we~we didn't know the icon common (()) but maybe there was a a lot of traffic. Maybe it was not even
316.701 - 323.033
our driver's fault and not the fault of the company. It was a bus that collided against him again I am unaware [filler] aware about some of the exact
323.540 - 332.125
ins and outs the accident but I can guarantee you this voucher right now in this call it will be emailed to the well not emailed it would be in your
331.124 - 333.276
and how much for the, how do the voucher worth
333.966 - 345.180
so the voucher that are the best I have to give for sir is a fifty (()) sorry a sixty percent voucher of your amount with free delivery on your next order so about the stats
344.300 - 351.250
so that is outrageous with I don't get the food that I was supposed to get I get sixty percent of the value of the food
351.802 - 355.706
yes sir. We are running a business here we are not running a non [filler] profit organization sir
356.125 - 362.526
[filler] I have be dead on this scene, no I was not expecting this I was expecting the least the minimum
363.036 - 365.050
Listen I get the money if not the food
365.701 - 368.810
and I will be honest with you I think I probably answer things with social media because
369.415 - 369.800
you know
369.915 - 372.209
No sir. No sir no~no no sir no
370.382 - 375.225
getting an extreme my friend but who's~who's fault is it that <PII>David</PII> crashed into a post
372.701 - 372.874
[filler]
376.843 - 391.125
[filler] no need for social media sir. We can do seventy percent and two free deliveries on your next order and this is now, I am I will get into trouble for this sir but for you [filler] to prevent any social media (()) I will do this for you here under the table so we will do this under the table
391.817 - 392.608
seventy percent
393.095 - 404.370
a seventy percent voucher [filler] and two free deliveries on your next orders and I am I have been told that you are my here [filler] by my here by tiny that will be tiny to throw some ben and ben and ben and jerries that's how I mean
404.720 - 418.836
that is that tiny we can add some ben and jerries on your next order this is I mean this is [filler] I don't even know, that's too much, maybe its too much, n~no we will have it we will give you the ben and jerries because of your [noise] misfortune our misfortune and our misplace delivery sir
419.012 - 424.918
at Domino's we like to pride ourselves on excellence and delivery unfortunately there was a traffic accidents today with one of our
425.713 - 434.867
actually [filler] more veteran and unexperienced driver so its also sad for us but also sad for that we didn't get your your lovely food in Dominos but this is the offer on the table
435.341 - 436.401
seventy percent
437.396 - 443.826
and because the money is really (()) by then we unfortunately Dominos here at Hawkstone because of the new commands [filler]
444.360 - 456.538
by Dominos Pizza US so the big owners [filler] they stopped the refund and they are now ordering vouchers [filler] because there was way too many scams with the refund again this one for you I know its true because <PII>David</PII> had the accident that I just checked for you
456.987 - 468.286
but [filler] It happens a lot where people are so so scammy sir where they order the they order the Pizza's they get them they forget to pay the guy they forget or they forget they so~so they~they say they forget but [filler]
468.552 - 473.216
they don't pay the guy and they see off his feet and then the stories are so insane that [filler]
473.552 - 481.134
So I~I must say you know my~my I have~I~have~I~have [filler] the~the food don't came away for me I called to get a refund on my Pizza
473.802 - 474.600
that now
481.675 - 493.355
Thank you for the lecturing on Dominos and you know [filler] that's amazing and I really hope you guys won the future but as~as a business you should be refunding people on something you cannot deliver
488.569 - 489.401
We are doing well now
494.653 - 496.783
because if~you~if~you assume that
497.396 - 504.987
what happened to me happened to a hundred more people then your business is making money without selling products you see wh~ you see what I am getting to hear
505.490 - 508.776
th~the minimum what I am willing to accept
506.531 - 507.632
I am saying green yeah
509.350 - 513.475
It this is not a negotiation sir if you are of ben and jerries or ice cream
514.096 - 517.302
I wa~I just want my refund right? [laugh]
518.750 - 523.177
I see sir I~I~I I understand your viewpoint [filler]
524.152 - 529.706
unfortunately these are the commands are they giv~giving to us and all Dominos across across the UK from Dominos US
530.215 - 542.625
[filler] It was~It~was a day off for I~I must say social media was above all social media oh Dominos Pizza have stopped making refunds its insane everyone gets insane I must say our abt has gone through the roof room because of the scams have completely stopped
543.139 - 548.994
so again you know who's~who who~who is who and as you said par~part and par
546.392 - 552.197
yeah I think I think the scam is now on your side right? So yo~you are giving half the refund fo~for people
551.908 - 555.995
that is so that is very big acquisition on such a big institution like Dominos
556.498 - 570.677
[filler] which pride themselves on not only being the best delivers but having the best lawyers so I would not say that [filler] No in court or any private something [filler] anyhow sir its its this is being this is being a very long phone call sir I this is the offer on the table
564.225 - 567.375
Sir I ap~appreciate the I appreciate the threat
570.850 - 571.913
if you don't want to do it
572.500 - 577.210
you will have to access [filler] well [filler] speak to us via email or try us again tomorrow because
577.754 - 584.152
I have [filler] so many people on the line and you either say yes or we will continue this via other channel sir wha~what is the outcome then
584.538 - 591.067
so yeah~yeah I~I don't know wish to be spoke to that way I think the way for new customers is very unfair [filler]
591.557 - 601.152
unfortunately you know I will take the voucher but I will have to go to social media and report this because its outrageous so just please send me the
602.052 - 606.364
the voucher [filler] by email and you know I hope <PII>David</PII>
606.600 - 607.543
that what I felt. Yeah
606.947 - 610.875
this~m this magical story [filler] that he hopes to get better
612.149 - 618.777
okay thank you very much sir. [filler] we will being on that for the voucher and [filler] keep buying Dominos forever thank you sir bye bye
618.475 - 619.875
sure I will do that bye bye
.webp&w=1080&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
.webp&w=3840&q=100)
