English (India) Call Center Speech Dataset for Travel

The audio dataset comprises call center conversations for the Travel domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Travel domain designed to enhance the development of call center speech recognition models specifically for the Travel industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data:

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Travel domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Booking inquiries and assistance

•Destination information and recommendations

•Assistance with flight delays or cancellations

•Special assistance for passengers with disabilities

•Travel-related health and safety inquiry

•Assistance with lost or delayed baggage, and many more

•Outbound Calls:

•Promotional offers and package deals

•Customer satisfaction surveys

•Booking confirmations and updates

•Flight schedule changes and notifications

•Customer feedback collection

•Reminders for passport or visa expiration date, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Travel domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Travel domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Travel sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Travel industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Travel domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Travel domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	1.375	2.750	31150044	Hello Futurebee.
Speech	1.975	3.575	89820414	Hello Futurebee.
Noise	4.125	4.825	-	-
Speech	5.525	6.349	31150044	Hello ma'am.
Speech	6.724	9.698	89820414	Hello good morning. Welcome to <initial>SJ</initial> Holidays.
Noise	10.121	10.570	-	-
Speech	11.875	13.000	89820414	How can I help you?
Speech	13.550	16.750	31150044	Ma'am I planning for trip with my husband.
Speech	18.725	19.600	89820414	Okay.
Speech	19.167	22.568	31150044	So, can you give me some suggestions to plan the trip?
Speech	22.713	23.789	31150044	can you guide me?
Speech	25.734	31.152	89820414	Yeah, yes of course. But I need some information first. How many days trip you have plan?
Speech	32.371	34.298	31150044	I am planning to go for three days.
Speech	35.639	39.963	89820414	Three days okay. what type of place you would like to go?
Noise	38.461	38.961	-	-
Speech	40.310	42.536	89820414	[filler]Talking about climate.
Noise	40.981	42.082	-	-
Speech	42.783	44.283	89820414	[filler] Especially.
Speech	45.195	47.896	31150044	I need a cool climate not very hot.
Speech	49.009	57.134	89820414	Okay, [filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate.
Speech	57.426	58.426	89820414	[filler]
Noise	58.170	59.045	-	-
Speech	58.643	60.368	89820414	You hear about that place?
Speech	61.639	66.614	31150044	Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know.
Speech	68.087	70.061	89820414	[filler] Yeah. It's a Kerala only.
Speech	70.924	72.224	31150044	Okay okay.
Speech	74.141	75.242	89820414	[filler]
Speech	74.310	82.459	31150044	So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how?
Speech	79.968	81.394	89820414	[filler]
Speech	83.956	92.456	89820414	Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package.
Speech	88.772	89.447	31150044	Okay.
Speech	92.688	94.765	89820414	[filler] Which one you want?
Speech	93.623	94.224	31150044	[filler]
Speech	96.769	98.644	31150044	I prefer four days package.
Speech	99.090	106.215	89820414	Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will
Speech	105.774	106.447	31150044	Okay.
Speech	106.340	110.864	89820414	[filler] guide you and they will book the hotels
Speech	111.028	114.727	89820414	and what are the tourist places are there in the Wayanad.
Speech	114.944	117.545	89820414	They will explain to you.
Speech	118.394	123.870	31150044	Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there?
Speech	119.977	120.554	89820414	Okay.
Speech	125.519	126.920	89820414	[filler] Yeah. Of course.
Speech	127.209	127.986	89820414	[filler]
Speech	128.449	139.377	89820414	There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only.
Speech	140.389	143.764	89820414	And then one trekking, trekking place is there.
Speech	140.734	141.484	31150044	Okay.
Speech	144.133	153.961	89820414	[filler] Another one is water falls, [filler] main [filler] Soochipara water fall is there. It is really very chill place.
Speech	145.080	145.532	31150044	Okay.
Noise	149.116	149.616	-	-
Speech	154.257	161.979	89820414	[filler] You, you in that place you should walk for nearly two to three kilometers.
Speech	155.068	155.794	31150044	Okay.
Speech	163.532	167.556	31150044	Okay. So, I have to walk two to three kilometers to reach the Soochipara falls.
Speech	167.430	169.430	89820414	Reach there yes yes yes.
Speech	169.770	173.169	31150044	So, there is no vehicles only the way mode is walking?
Speech	172.389	180.264	89820414	No no no. Only the way you have you walk only. Because stones and path is very narrow.
Speech	177.133	177.610	31150044	Okay.
Speech	180.770	184.371	89820414	So, vehicles are not allowed in that place.
Speech	181.627	182.430	31150044	Okay.
Speech	184.895	189.443	89820414	You should walk. But it's very really it's a good [filler]
Speech	190.387	198.263	89820414	[filler] It's perfect place to go with husband. You have to share your memories while walking is a very good
Speech	198.520	199.169	89820414	thing.
Speech	199.985	201.187	31150044	Yeah yeah yeah.
Speech	201.519	206.842	31150044	Okay, then how about the accommodation? You will arrange accommodation or we have to take care of it?
Speech	202.110	203.032	89820414	[filler]
Speech	208.508	211.008	89820414	No no. We will arrange the accommodations.
Speech	211.245	217.645	89820414	Okay. The packages will completely the accommodations and some to theme parks.
Speech	218.669	222.247	89820414	Not theme parks, it's a zipline and also the trekking.
Speech	219.090	219.590	31150044	Okay.
Speech	223.026	223.877	31150044	Okay.
Speech	224.306	225.959	89820414	We will arrange. Okay?
Speech	226.120	230.645	31150044	Only zipline and trekking you will arrange? Or some other site seen also?
Speech	230.413	230.985	89820414	Yeah.
Speech	231.627	235.502	89820414	Some others, if you want some other places we will arrange that also.
Speech	236.520	239.645	31150044	How many site seen is possible to cover in four days?
Speech	240.663	244.937	89820414	[filler] Four days. In one day you will cover three places.
Speech	245.209	246.109	89820414	[filler]
Noise	245.728	246.824	-	-
Speech	247.294	256.096	89820414	Yeah. [filler] One day we will cover the zipline, water falls and trekking. The next day you have to plan other [filler]
Speech	252.723	253.775	31150044	[filler]
Speech	256.213	258.814	89820414	places in Wayanad. Boating
Noise	257.846	258.495	-	-
Speech	259.305	259.754	31150044	Okay.
Speech	260.115	263.591	89820414	Okay. Boating and another dam
Speech	260.480	261.105	31150044	[filler]
Speech	264.665	265.740	89820414	(())
Speech	265.103	265.978	31150044	Okay.
Speech	265.908	267.759	89820414	That places not there in Wayanad
Speech	268.274	271.074	89820414	So, you don't worry about this. We will take care of it.
Speech	272.584	275.560	31150044	Yeah sure sure. Then how about the foods involve?
Speech	276.744	280.793	89820414	Foods involve maximum [filler] the food is
Speech	281.156	286.483	89820414	in Kerala style only. [filler] They will give food to
Speech	286.737	288.211	89820414	some (())
Speech	287.901	288.576	31150044	[filler]
Speech	288.708	291.608	89820414	like that they, they will give.
Speech	288.995	290.021	31150044	Okay okay.
Speech	292.721	294.596	31150044	That is also provided by
Speech	296.338	297.939	31150044	(()) or by
Speech	297.083	299.283	89820414	Sorry ma'am. I can't able to hear.
Speech	301.826	303.153	31150044	ourself?
Speech	303.324	303.848	89820414	hello?
Speech	305.125	308.526	31150044	Foods are provided by your side or we have to take care of it?
Speech	306.165	307.014	89820414	[filler] Yes ma'am.
Speech	310.838	313.012	89820414	No no. Food also
Speech	311.651	313.026	31150044	Okay ma'am. Okay okay.
Speech	313.218	327.245	89820414	Food also come with that packages only. [filler] You will pay first the packages fully. If the package is two thousand means that accommodation and food is including only.
Speech	327.704	329.579	89820414	So, you don't pay the extra.
Speech	328.146	329.596	31150044	Okay ma'am. How much
Speech	330.377	331.927	31150044	How much is the package?
Speech	331.245	332.069	89820414	[filler]
Speech	332.983	341.533	89820414	[filler] In a two days package means it's a fifteen thousand. [filler] Four days package means it will be twenty five thousand
Speech	341.920	342.470	89820414	nearly.
Speech	342.165	342.740	31150044	Okay.
Speech	342.901	347.026	31150044	Okay okay okay. Then how I have to book it?
Speech	348.920	351.120	89820414	[filler] You go to our website ma'am.
Speech	351.266	360.540	89820414	(()) website and choose your package and what are the things you have [filler] you need means you choose that package and
Speech	351.372	352.197	31150044	Okay.
Speech	360.810	364.360	89820414	[filler] select whatever you want.
Speech	365.447	376.773	31150044	Okay ma'am. Then in accommodation and all we can choose by ourself by seeing the hotels will that will you give any photos for choosing the hotels or randomly you will give?
Noise	373.141	373.891	-	-
Speech	375.918	377.442	89820414	Yes yes yes ma'am.
Speech	378.028	390.230	89820414	No no. In that website we upload more accommodation photos, more hotels more resorts images of that. You have to choose and in (())
Speech	390.781	394.432	89820414	the packages hotel rents
Speech	394.696	395.721	89820414	is
Speech	396.355	398.129	89820414	there in that image only.
Speech	399.485	404.305	31150044	Okay okay. I got your point ma'am. And one more thing I want to ask is
Speech	402.543	403.043	89820414	Okay.
Speech	404.576	409.326	31150044	if I am coming with my husband alone that is two people means you are saying twenty five thousand.
Speech	409.521	414.721	31150044	If I am getting [filler] my kids also two more means how the package is the same?
Speech	414.915	416.867	31150044	Or it will increase?
Speech	418.766	424.391	89820414	It little bit increase. Just thirty thousand around four members means thirty around.
Speech	425.103	429.177	31150044	Okay okay ma'am. And before how many days I have to book in your
Speech	427.646	428.271	89820414	Okay.
Speech	429.374	430.124	31150044	website?
Speech	432.470	433.694	89820414	[filler] How many?
Speech	433.487	437.362	31150044	Before how many days of this trip I have to book in your website?
Speech	439.629	442.555	31150044	For example if I (()) going next week means
Speech	441.752	442.475	89820414	[filler]
Speech	442.886	447.911	31150044	I can book one day before the trip or I have to book one week before?
Speech	444.980	445.430	89820414	(())
Speech	447.122	447.771	89820414	No no no.
Speech	448.516	451.218	89820414	No no no. You have to book at least ten days before.
Speech	451.468	457.543	31150044	Okay. If I'm cancelling in any case will the amount will refund completely or partially?
Speech	454.338	454.737	89820414	[filler]
Speech	455.136	455.610	89820414	(())
Speech	457.610	458.286	89820414	No no no.
Speech	458.709	464.459	89820414	Not completely. We five percentage we will take that amount. If you
Speech	465.774	467.199	89820414	cancel the trip.
Speech	467.523	469.523	31150044	Okay. If I am changing the dates means
Speech	470.595	477.920	89820414	Yeah. Changing the date means it's not a problem. [filler] We are not cancelling. You are not charging [filler]
Speech	476.319	477.194	31150044	(())
Speech	477.766	485.180	31150044	Okay okay ma'am. [filler] And also will you arrange the cab for me to [filler] get out from a home
Speech	485.925	487.449	31150044	to the flight or train?
Speech	487.718	488.418	89820414	[filler]
Speech	488.620	490.146	31150044	For the start of journey no?
Speech	488.843	491.451	89820414	No ma'am. No. That's no no.
Speech	491.495	492.596	31150044	[noise] Okay.
Speech	493.232	498.982	31150044	[filler] And also from I am from south side from here to Kerala also you will book?
Speech	499.528	501.528	31150044	local trip only you won't book, right?
Speech	502.968	504.319	89820414	Yes ma'am yes.
Speech	504.204	506.305	31150044	Okay okay. I got your point ma'am.
Speech	506.617	508.817	31150044	And after finishing the trip
Speech	510.384	511.685	31150044	the same procedure?
Noise	510.485	511.084	-	-
Speech	511.997	514.072	31150044	You will drop where I depart.
Speech	513.182	514.081	89820414	Yes.
Speech	514.615	515.442	31150044	Okay.
Speech	515.846	516.649	89820414	[filler] Yes ma'am.
Speech	516.375	520.926	31150044	Okay ma'am. Thank you ma'am. I will ask my husband and I will update you
Speech	517.062	517.687	89820414	[filler]
Speech	520.326	521.000	89820414	Thank you.
Speech	521.149	523.576	31150044	by tomorrow or day after tomorrow ma'am.
Noise	523.600	523.875	-	-
Speech	525.975	527.524	89820414	Okay ma'am okay. Thank you.
Speech	526.475	527.600	31150044	Thank you.
Speech	529.024	529.801	89820414	Thank you.

TIME

TRANSCRIPT

1.375 - 2.750

Hello Futurebee.

1.975 - 3.575

Hello Futurebee.

4.125 - 4.825

5.525 - 6.349

Hello ma'am.

6.724 - 9.698

Hello good morning. Welcome to <initial>SJ</initial> Holidays.

10.121 - 10.570

11.875 - 13.000

How can I help you?

13.550 - 16.750

Ma'am I planning for trip with my husband.

18.725 - 19.600

Okay.

19.167 - 22.568

So, can you give me some suggestions to plan the trip?

22.713 - 23.789

can you guide me?

25.734 - 31.152

Yeah, yes of course. But I need some information first. How many days trip you have plan?

32.371 - 34.298

I am planning to go for three days.

35.639 - 39.963

Three days okay. what type of place you would like to go?

38.461 - 38.961

40.310 - 42.536

[filler]Talking about climate.

40.981 - 42.082

42.783 - 44.283

[filler] Especially.

45.195 - 47.896

I need a cool climate not very hot.

49.009 - 57.134

Okay, [filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate.

57.426 - 58.426

[filler]

58.170 - 59.045

58.643 - 60.368

You hear about that place?

61.639 - 66.614

Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know.

68.087 - 70.061

[filler] Yeah. It's a Kerala only.

70.924 - 72.224

Okay okay.

74.141 - 75.242

[filler]

74.310 - 82.459

So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how?

79.968 - 81.394

[filler]

83.956 - 92.456

Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package.

88.772 - 89.447

Okay.

92.688 - 94.765

[filler] Which one you want?

93.623 - 94.224

[filler]

96.769 - 98.644

I prefer four days package.

99.090 - 106.215

Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will

105.774 - 106.447

Okay.

106.340 - 110.864

[filler] guide you and they will book the hotels

111.028 - 114.727

and what are the tourist places are there in the Wayanad.

114.944 - 117.545

They will explain to you.

118.394 - 123.870

Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there?

119.977 - 120.554

Okay.

125.519 - 126.920

[filler] Yeah. Of course.

127.209 - 127.986

[filler]

128.449 - 139.377

There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only.

140.389 - 143.764

And then one trekking, trekking place is there.

140.734 - 141.484

Okay.

144.133 - 153.961

[filler] Another one is water falls, [filler] main [filler] Soochipara water fall is there. It is really very chill place.

145.080 - 145.532

Okay.

149.116 - 149.616

154.257 - 161.979

[filler] You, you in that place you should walk for nearly two to three kilometers.

155.068 - 155.794

Okay.

163.532 - 167.556

Okay. So, I have to walk two to three kilometers to reach the Soochipara falls.

167.430 - 169.430

Reach there yes yes yes.

169.770 - 173.169

So, there is no vehicles only the way mode is walking?

172.389 - 180.264

No no no. Only the way you have you walk only. Because stones and path is very narrow.

177.133 - 177.610

Okay.

180.770 - 184.371

So, vehicles are not allowed in that place.

181.627 - 182.430

Okay.

184.895 - 189.443

You should walk. But it's very really it's a good [filler]

190.387 - 198.263

[filler] It's perfect place to go with husband. You have to share your memories while walking is a very good

198.520 - 199.169

thing.

199.985 - 201.187

Yeah yeah yeah.

201.519 - 206.842

Okay, then how about the accommodation? You will arrange accommodation or we have to take care of it?

202.110 - 203.032

[filler]

208.508 - 211.008

No no. We will arrange the accommodations.

211.245 - 217.645

Okay. The packages will completely the accommodations and some to theme parks.

218.669 - 222.247

Not theme parks, it's a zipline and also the trekking.

219.090 - 219.590

Okay.

223.026 - 223.877

Okay.

224.306 - 225.959

We will arrange. Okay?

226.120 - 230.645

Only zipline and trekking you will arrange? Or some other site seen also?

230.413 - 230.985

Yeah.

231.627 - 235.502

Some others, if you want some other places we will arrange that also.

236.520 - 239.645

How many site seen is possible to cover in four days?

240.663 - 244.937

[filler] Four days. In one day you will cover three places.

245.209 - 246.109

[filler]

245.728 - 246.824

247.294 - 256.096

Yeah. [filler] One day we will cover the zipline, water falls and trekking. The next day you have to plan other [filler]

252.723 - 253.775

[filler]

256.213 - 258.814

places in Wayanad. Boating

257.846 - 258.495

259.305 - 259.754

Okay.

260.115 - 263.591

Okay. Boating and another dam

260.480 - 261.105

[filler]

264.665 - 265.740

(())

265.103 - 265.978

Okay.

265.908 - 267.759

That places not there in Wayanad

268.274 - 271.074

So, you don't worry about this. We will take care of it.

272.584 - 275.560

Yeah sure sure. Then how about the foods involve?

276.744 - 280.793

Foods involve maximum [filler] the food is

281.156 - 286.483

in Kerala style only. [filler] They will give food to

286.737 - 288.211

some (())

287.901 - 288.576

[filler]

288.708 - 291.608

like that they, they will give.

288.995 - 290.021

Okay okay.

292.721 - 294.596

That is also provided by

296.338 - 297.939

(()) or by

297.083 - 299.283

Sorry ma'am. I can't able to hear.

301.826 - 303.153

ourself?

303.324 - 303.848

hello?

305.125 - 308.526

Foods are provided by your side or we have to take care of it?

306.165 - 307.014

[filler] Yes ma'am.

310.838 - 313.012

No no. Food also

311.651 - 313.026

Okay ma'am. Okay okay.

313.218 - 327.245

Food also come with that packages only. [filler] You will pay first the packages fully. If the package is two thousand means that accommodation and food is including only.

327.704 - 329.579

So, you don't pay the extra.

328.146 - 329.596

Okay ma'am. How much

330.377 - 331.927

How much is the package?

331.245 - 332.069

[filler]

332.983 - 341.533

[filler] In a two days package means it's a fifteen thousand. [filler] Four days package means it will be twenty five thousand

341.920 - 342.470

nearly.

342.165 - 342.740

Okay.

342.901 - 347.026

Okay okay okay. Then how I have to book it?

348.920 - 351.120

[filler] You go to our website ma'am.

351.266 - 360.540

(()) website and choose your package and what are the things you have [filler] you need means you choose that package and

351.372 - 352.197

Okay.

360.810 - 364.360

[filler] select whatever you want.

365.447 - 376.773

Okay ma'am. Then in accommodation and all we can choose by ourself by seeing the hotels will that will you give any photos for choosing the hotels or randomly you will give?

373.141 - 373.891

375.918 - 377.442

Yes yes yes ma'am.

378.028 - 390.230

No no. In that website we upload more accommodation photos, more hotels more resorts images of that. You have to choose and in (())

390.781 - 394.432

the packages hotel rents

394.696 - 395.721

396.355 - 398.129

there in that image only.

399.485 - 404.305

Okay okay. I got your point ma'am. And one more thing I want to ask is

402.543 - 403.043

Okay.

404.576 - 409.326

if I am coming with my husband alone that is two people means you are saying twenty five thousand.

409.521 - 414.721

If I am getting [filler] my kids also two more means how the package is the same?

414.915 - 416.867

Or it will increase?

418.766 - 424.391

It little bit increase. Just thirty thousand around four members means thirty around.

425.103 - 429.177

Okay okay ma'am. And before how many days I have to book in your

427.646 - 428.271

Okay.

429.374 - 430.124

website?

432.470 - 433.694

[filler] How many?

433.487 - 437.362

Before how many days of this trip I have to book in your website?

439.629 - 442.555

For example if I (()) going next week means

441.752 - 442.475

[filler]

442.886 - 447.911

I can book one day before the trip or I have to book one week before?

444.980 - 445.430

(())

447.122 - 447.771

No no no.

448.516 - 451.218

No no no. You have to book at least ten days before.

451.468 - 457.543

Okay. If I'm cancelling in any case will the amount will refund completely or partially?

454.338 - 454.737

[filler]

455.136 - 455.610

(())

457.610 - 458.286

No no no.

458.709 - 464.459

Not completely. We five percentage we will take that amount. If you

465.774 - 467.199

cancel the trip.

467.523 - 469.523

Okay. If I am changing the dates means

470.595 - 477.920

Yeah. Changing the date means it's not a problem. [filler] We are not cancelling. You are not charging [filler]

476.319 - 477.194

(())

477.766 - 485.180

Okay okay ma'am. [filler] And also will you arrange the cab for me to [filler] get out from a home

485.925 - 487.449

to the flight or train?

487.718 - 488.418

[filler]

488.620 - 490.146

For the start of journey no?

488.843 - 491.451

No ma'am. No. That's no no.

491.495 - 492.596

[noise] Okay.

493.232 - 498.982

[filler] And also from I am from south side from here to Kerala also you will book?

499.528 - 501.528

local trip only you won't book, right?

502.968 - 504.319

Yes ma'am yes.

504.204 - 506.305

Okay okay. I got your point ma'am.

506.617 - 508.817

And after finishing the trip

510.384 - 511.685

the same procedure?

510.485 - 511.084

511.997 - 514.072

You will drop where I depart.

513.182 - 514.081

Yes.

514.615 - 515.442

Okay.

515.846 - 516.649

[filler] Yes ma'am.

516.375 - 520.926

Okay ma'am. Thank you ma'am. I will ask my husband and I will update you

517.062 - 517.687

[filler]

520.326 - 521.000

Thank you.

521.149 - 523.576

by tomorrow or day after tomorrow ma'am.

523.600 - 523.875

525.975 - 527.524

Okay ma'am okay. Thank you.

526.475 - 527.600

Thank you.

529.024 - 529.801

Thank you.

Dataset Details

Language

English

Language code

en-In

Country

India

Accents

Chandigarh, Chhattisgarh ...moreDelhi, Gujarat, Jammu and Kashmir, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal

Gender Distribution

M:60, F:40

Age Group

18-70