English (India) Call Center Speech Dataset for Healthcare

The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Appointment Scheduling

•New Patient Registration

•Surgery Consultation

•Consultation regarding Diet, and many more

•Outbound Calls:

•Appointment Reminder

•Health and Wellness Subscription Programs

•Lab Tests Results

•Health Risk Assessments

•Preventive Care Reminders, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Healthcare industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	0.075	1.375	69747669	Hello Futurebee.
Speech	2.875	4.250	24908443	Hello Futurebee.
Speech	5.974	7.025	69747669	Good morning.
Speech	7.450	8.525	24908443	Good morning madam.
Speech	11.175	14.775	69747669	[filler] Can you help me for some health care things?
Speech	17.600	18.524	24908443	Yes madam.
Speech	19.500	21.875	24908443	Am a mediclaim [filler] agent.
Speech	23.300	23.975	69747669	<lang:Foreign>हाँ</lang:Foreign>
Speech	24.625	29.024	69747669	okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good
Speech	29.699	32.500	69747669	[filler] health care products because
Speech	33.600	37.725	69747669	nowdays als~ I see all uncertainaty everywhere
Speech	38.450	39.423	69747669	so
Speech	41.100	46.548	69747669	[filler] like I get scared what things what will happen sometimes.
Speech	41.200	42.125	24908443	true madam
Speech	47.750	52.899	69747669	so can you suggest me some good products [filler] about it?
Speech	53.548	54.100	24908443	yes
Speech	54.600	57.524	24908443	no worries madam. there is nothing to get scared of because
Speech	58.048	62.076	24908443	one day eventually everyone has to go from this earth, that is
Speech	62.850	64.049	24908443	the certanity.
Speech	63.526	64.549	69747669	that is (())
Speech	65.126	66.251	69747669	that is sure
Speech	65.349	70.974	24908443	so what yes sure sure so who~ whose may I know how you got my reference madam?
Speech	73.400	79.551	69747669	I ha~ I was going through [filler] means health care products, so I saw a video
Speech	78.275	79.001	24908443	[filler]
Speech	80.575	83.200	24908443	<lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (())
Speech	81.224	87.400	69747669	one is two three mini [filler] videos I had seen so I liked your's more
Speech	86.575	87.200	24908443	[filler]
Speech	87.974	96.575	69747669	so I thought of calling you and I could not get your number first but later I could search it and I got your number also
Speech	89.525	90.150	24908443	got it
Speech	90.849	91.676	24908443	thank you mam
Speech	93.974	94.676	24908443	[filler]
Speech	97.525	102.900	69747669	so I wanted to know some health care, good health care products.
Speech	99.525	100.400	24908443	okay
Speech	104.176	107.849	69747669	so whatever queries you have you can ask me.
Speech	106.501	107.150	24908443	sure
Speech	110.450	116.677	24908443	yes madam. basically what I will need is how many persons are there in your family?
Speech	113.599	114.349	69747669	[filler]
Speech	118.126	118.902	69747669	okay
Speech	118.626	126.052	24908443	and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the
Speech	120.075	120.777	69747669	[filler]
Speech	126.777	127.602	69747669	okay
Speech	126.802	130.002	24908443	various plans what we have. the best plans what we have
Speech	131.127	133.026	24908443	because our company is
Speech	133.699	134.502	69747669	[filler]
Speech	133.727	136.776	24908443	one of the top most three companies. if you can see.
Speech	138.324	140.252	24908443	on [filler] web also
Speech	140.852	141.574	69747669	okay
Speech	141.526	145.227	24908443	so we take pride in the (()) this company. yes yes.
Speech	142.627	144.800	69747669	yah I have seen on website.
Speech	145.852	146.300	24908443	good
Speech	146.352	147.127	69747669	okay
Speech	149.401	152.602	24908443	so what we have is a family floater type of thing.
Speech	153.449	155.502	24908443	in which we cover
Speech	155.199	155.877	69747669	<lang:Foreign>आ हा</lang:Foreign>
Speech	156.199	159.026	24908443	offer cover health cover for entire family
Speech	156.776	157.401	69747669	[filler]
Speech	160.574	166.449	24908443	because what happened is that as you rightly said there is uncertainty everywhere specially from
Speech	162.477	163.276	69747669	okay
Speech	166.300	166.901	69747669	[filler]
Speech	167.574	168.602	24908443	corona
Speech	168.727	169.574	69747669	[filler]
Speech	172.925	173.727	69747669	yes
Speech	173.002	178.550	24908443	so in that any family [filler] those who were having health [filler] mediclaim
Speech	175.002	175.953	69747669	that is true
Speech	179.425	183.853	24908443	that they could easy [filler] they could i would say not easily but they could
Speech	180.276	180.978	69747669	[filler]
Speech	184.526	185.603	24908443	pass through it
Speech	186.276	191.800	24908443	with not much of [filler] money problem but those who didn't have it they had big problem
Speech	192.776	196.002	24908443	with the money because it costed heavily
Speech	196.026	196.703	69747669	yes
Speech	197.203	198.352	24908443	during corona (())
Speech	197.953	198.675	69747669	yes
Speech	199.175	200.703	24908443	and every [filler] people
Speech	199.300	206.953	69747669	yes actually after that only after that only we thought of taking care of our full family.
Speech	207.328	215.078	69747669	because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue
Speech	208.925	209.925	24908443	yah understand
Speech	214.901	215.651	24908443	[filler]
Speech	215.776	221.103	69747669	but now days like after corona only we got all all of us got worried about it
Speech	217.453	218.377	24908443	[filler]
Speech	222.703	223.627	69747669	so
Speech	222.877	228.828	24908443	yes yes yes we should thank god that we every [filler] one who is alive presently
Speech	230.675	232.002	24908443	we should thank god for that
Speech	232.651	238.276	24908443	so what I was saying that it's a family floater it offers protection for to the entire family
Speech	234.526	235.229	69747669	yes
Speech	236.854	237.377	69747669	[filler]
Speech	238.329	239.104	69747669	[filler]
Speech	239.679	243.026	24908443	and [filler] and to work out (())
Speech	241.776	242.627	69747669	okay
Speech	243.604	250.329	24908443	exact what to say the money part of it I will need the full data from you like names and [filler] date of births from
Speech	251.151	252.679	24908443	all the family members
Speech	254.979	260.052	24908443	you can also include. are you earning member madam or your husband will be [filler]?
Speech	255.829	256.629	69747669	okay
Speech	261.653	262.879	24908443	to pay (())
Speech	262.427	267.853	69747669	no I am not an earning member we are dependent I am dependent on my husband
Speech	264.177	265.353	24908443	okay I understand
Speech	268.052	270.204	24908443	okay fine so he can cover
Speech	270.754	274.329	24908443	elderly [filler] parents also in the same floater
Speech	276.004	277.829	69747669	okay that is nice
Speech	277.653	286.129	24908443	yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his
Speech	287.103	289.004	24908443	independent health plan
Speech	291.204	292.180	69747669	okay
Speech	291.478	294.204	24908443	kay and what we offer is
Speech	296.480	298.855	24908443	I would say o~ one of the best
Speech	300.204	308.355	24908443	offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections
Speech	301.653	302.379	69747669	[filler]
Speech	309.254	310.153	24908443	from that
Speech	310.680	315.180	24908443	from that we take care of [filler] so that we you don't have to pay anything
Speech	311.480	312.329	69747669	okay
Speech	316.129	319.778	24908443	it's completely cashless type of insurance you will get
Speech	321.403	324.379	24908443	and we also cover one of [filler] few topmost
Speech	324.028	324.930	69747669	okay
Speech	325.129	326.153	24908443	hospitals
Speech	326.855	328.105	24908443	in every city
Speech	328.754	332.403	24908443	you can find our presence in all over india
Speech	332.379	333.079	69747669	okay
Speech	335.305	347.504	69747669	okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide
Speech	338.605	339.555	24908443	sure madam
Speech	344.129	344.930	24908443	[filler]
Speech	347.730	351.805	69747669	and when the time comes that is what I have heard I have not gone through that
Speech	349.629	350.504	24908443	[filler]
Speech	352.754	365.656	69747669	[filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything
Speech	354.706	355.480	24908443	[filler]
Speech	366.180	371.254	69747669	or they make us [filler] life [filler] like too much [filler]
Speech	367.355	367.906	24908443	[filler]
Speech	370.177	370.850	24908443	oh
Speech	371.906	376.879	69747669	(()) we have to the yah yah that I don't want
Speech	374.831	376.480	24908443	run around from pole to pole
Speech	378.031	390.180	69747669	and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is
Speech	378.129	378.879	24908443	yes madam
Speech	379.805	380.781	24908443	correct madam
Speech	391.879	392.581	69747669	can you
Speech	392.156	401.004	24908443	madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less
Speech	398.105	398.930	69747669	okay
Speech	402.206	405.879	24908443	and [filler] see our settlement claim settlement ratio
Speech	406.581	408.456	24908443	is about ninety five percent
Speech	408.382	409.182	69747669	[filler]
Speech	410.307	413.581	24908443	which is very good considering that's why we are
Speech	411.607	412.357	69747669	okay
Speech	413.982	414.656	69747669	[filler]
Speech	415.007	417.982	24908443	featuring among three companies of India
Speech	418.781	427.831	24908443	and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials
Speech	420.932	421.807	69747669	okay
Speech	428.906	433.331	24908443	without which even we also will not be able to let me be very frank with you
Speech	429.807	430.557	69747669	[filler]
Speech	431.257	431.956	69747669	[filler]
Speech	433.932	438.482	24908443	[filler] we also will not [filler] settle your claim unless we have basic
Speech	437.406	438.257	69747669	okay
Speech	439.057	440.607	24908443	minimum documents
Speech	443.456	443.857	24908443	yah
Speech	444.307	445.007	69747669	okay
Speech	445.706	446.857	69747669	(())
Speech	445.807	454.206	24908443	but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital
Speech	447.331	448.007	69747669	(())
Speech	454.807	456.357	24908443	we will take care of that
Speech	457.706	466.757	69747669	okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like
Speech	461.257	461.857	24908443	yah
Speech	467.283	475.932	69747669	it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments?
Speech	478.583	488.408	24908443	madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (())
Speech	487.358	495.307	69747669	No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay.
Speech	490.783	491.408	24908443	fine.
Speech	493.783	494.382	24908443	oh.
Speech	497.658	498.358	24908443	Okay madam.
Speech	498.658	500.033	69747669	Okay so,
Speech	499.932	500.983	24908443	So, what I have
Speech	501.158	507.608	69747669	[filler] will you come and explain, will you come and explain to us at home like all of us will be there
Speech	502.757	503.858	24908443	yah (()) me madam
Speech	508.158	521.633	69747669	then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me
Speech	510.507	511.156	24908443	exact
Speech	517.633	518.831	24908443	more yah correct.
Speech	520.331	520.932	24908443	then
Speech	522.033	523.932	69747669	then I won't able to
Speech	524.533	528.682	69747669	explain same way to the my family members.
Speech	524.682	525.331	24908443	[filler]
Speech	529.408	537.182	69747669	so I request you to come home and then you explain the all the products or you can till then
Speech	531.932	532.609	24908443	(())
Speech	537.884	539.634	69747669	whatever you have in mind.
Speech	541.484	553.158	24908443	It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing.
Speech	547.581	548.331	69747669	[filler]
Speech	551.932	552.759	69747669	[filler]
Speech	554.234	559.182	24908443	and any queries you or any other person has you can settle it there and there.
Speech	556.109	556.884	69747669	okay.
Speech	560.134	565.158	24908443	okay madam? So, what I would request you to send me this your home address.
Speech	560.734	561.283	69747669	[filler]
Speech	562.706	563.307	69747669	okay.
Speech	563.884	564.557	69747669	okay.
Speech	566.984	572.359	24908443	and and as I said in the beginning that names and date of births for all the family members
Speech	569.033	569.884	69747669	okay.
Speech	572.932	576.359	24908443	so I will come prepared in that [filler] sense.
Speech	576.734	577.432	69747669	okay.
Speech	576.884	577.609	24908443	okay madam?
Speech	578.932	582.908	69747669	okay okay tomorrow then you can come. okay thank
Speech	579.033	580.384	24908443	thank you madam [noise]
Speech	581.682	584.432	24908443	What time madam? Eleven o' clock is okay for you?
Speech	585.884	586.759	24908443	(())
Speech	586.182	587.533	69747669	yah that is better.
Speech	587.634	589.009	24908443	everybody will be available?
Speech	588.307	592.134	69747669	No morning morning eleven o' clock is okay. That is better.
Speech	591.485	601.057	24908443	yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you.
Speech	595.682	597.134	69747669	Yes. Oh.
Speech	598.533	599.335	69747669	Okay.
Speech	601.888	602.759	69747669	Okay.

TIME

TRANSCRIPT

0.075 - 1.375

Hello Futurebee.

2.875 - 4.250

Hello Futurebee.

5.974 - 7.025

Good morning.

7.450 - 8.525

Good morning madam.

11.175 - 14.775

[filler] Can you help me for some health care things?

17.600 - 18.524

Yes madam.

19.500 - 21.875

Am a mediclaim [filler] agent.

23.300 - 23.975

<lang:Foreign>हाँ</lang:Foreign>

24.625 - 29.024

okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good

29.699 - 32.500

[filler] health care products because

33.600 - 37.725

nowdays als~ I see all uncertainaty everywhere

38.450 - 39.423

41.100 - 46.548

[filler] like I get scared what things what will happen sometimes.

41.200 - 42.125

true madam

47.750 - 52.899

so can you suggest me some good products [filler] about it?

53.548 - 54.100

yes

54.600 - 57.524

no worries madam. there is nothing to get scared of because

58.048 - 62.076

one day eventually everyone has to go from this earth, that is

62.850 - 64.049

the certanity.

63.526 - 64.549

that is (())

65.126 - 66.251

that is sure

65.349 - 70.974

so what yes sure sure so who~ whose may I know how you got my reference madam?

73.400 - 79.551

I ha~ I was going through [filler] means health care products, so I saw a video

78.275 - 79.001

[filler]

80.575 - 83.200

<lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (())

81.224 - 87.400

one is two three mini [filler] videos I had seen so I liked your's more

86.575 - 87.200

[filler]

87.974 - 96.575

so I thought of calling you and I could not get your number first but later I could search it and I got your number also

89.525 - 90.150

got it

90.849 - 91.676

thank you mam

93.974 - 94.676

[filler]

97.525 - 102.900

so I wanted to know some health care, good health care products.

99.525 - 100.400

okay

104.176 - 107.849

so whatever queries you have you can ask me.

106.501 - 107.150

sure

110.450 - 116.677

yes madam. basically what I will need is how many persons are there in your family?

113.599 - 114.349

[filler]

118.126 - 118.902

okay

118.626 - 126.052

and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the

120.075 - 120.777

[filler]

126.777 - 127.602

okay

126.802 - 130.002

various plans what we have. the best plans what we have

131.127 - 133.026

because our company is

133.699 - 134.502

[filler]

133.727 - 136.776

one of the top most three companies. if you can see.

138.324 - 140.252

on [filler] web also

140.852 - 141.574

okay

141.526 - 145.227

so we take pride in the (()) this company. yes yes.

142.627 - 144.800

yah I have seen on website.

145.852 - 146.300

good

146.352 - 147.127

okay

149.401 - 152.602

so what we have is a family floater type of thing.

153.449 - 155.502

in which we cover

155.199 - 155.877

<lang:Foreign>आ हा</lang:Foreign>

156.199 - 159.026

offer cover health cover for entire family

156.776 - 157.401

[filler]

160.574 - 166.449

because what happened is that as you rightly said there is uncertainty everywhere specially from

162.477 - 163.276

okay

166.300 - 166.901

[filler]

167.574 - 168.602

corona

168.727 - 169.574

[filler]

172.925 - 173.727

yes

173.002 - 178.550

so in that any family [filler] those who were having health [filler] mediclaim

175.002 - 175.953

that is true

179.425 - 183.853

that they could easy [filler] they could i would say not easily but they could

180.276 - 180.978

[filler]

184.526 - 185.603

pass through it

186.276 - 191.800

with not much of [filler] money problem but those who didn't have it they had big problem

192.776 - 196.002

with the money because it costed heavily

196.026 - 196.703

yes

197.203 - 198.352

during corona (())

197.953 - 198.675

yes

199.175 - 200.703

and every [filler] people

199.300 - 206.953

yes actually after that only after that only we thought of taking care of our full family.

207.328 - 215.078

because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue

208.925 - 209.925

yah understand

214.901 - 215.651

[filler]

215.776 - 221.103

but now days like after corona only we got all all of us got worried about it

217.453 - 218.377

[filler]

222.703 - 223.627

222.877 - 228.828

yes yes yes we should thank god that we every [filler] one who is alive presently

230.675 - 232.002

we should thank god for that

232.651 - 238.276

so what I was saying that it's a family floater it offers protection for to the entire family

234.526 - 235.229

yes

236.854 - 237.377

[filler]

238.329 - 239.104

[filler]

239.679 - 243.026

and [filler] and to work out (())

241.776 - 242.627

okay

243.604 - 250.329

exact what to say the money part of it I will need the full data from you like names and [filler] date of births from

251.151 - 252.679

all the family members

254.979 - 260.052

you can also include. are you earning member madam or your husband will be [filler]?

255.829 - 256.629

okay

261.653 - 262.879

to pay (())

262.427 - 267.853

no I am not an earning member we are dependent I am dependent on my husband

264.177 - 265.353

okay I understand

268.052 - 270.204

okay fine so he can cover

270.754 - 274.329

elderly [filler] parents also in the same floater

276.004 - 277.829

okay that is nice

277.653 - 286.129

yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his

287.103 - 289.004

independent health plan

291.204 - 292.180

okay

291.478 - 294.204

kay and what we offer is

296.480 - 298.855

I would say o~ one of the best

300.204 - 308.355

offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections

301.653 - 302.379

[filler]

309.254 - 310.153

from that

310.680 - 315.180

from that we take care of [filler] so that we you don't have to pay anything

311.480 - 312.329

okay

316.129 - 319.778

it's completely cashless type of insurance you will get

321.403 - 324.379

and we also cover one of [filler] few topmost

324.028 - 324.930

okay

325.129 - 326.153

hospitals

326.855 - 328.105

in every city

328.754 - 332.403

you can find our presence in all over india

332.379 - 333.079

okay

335.305 - 347.504

okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide

338.605 - 339.555

sure madam

344.129 - 344.930

[filler]

347.730 - 351.805

and when the time comes that is what I have heard I have not gone through that

349.629 - 350.504

[filler]

352.754 - 365.656

[filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything

354.706 - 355.480

[filler]

366.180 - 371.254

or they make us [filler] life [filler] like too much [filler]

367.355 - 367.906

[filler]

370.177 - 370.850

371.906 - 376.879

(()) we have to the yah yah that I don't want

374.831 - 376.480

run around from pole to pole

378.031 - 390.180

and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is

378.129 - 378.879

yes madam

379.805 - 380.781

correct madam

391.879 - 392.581

can you

392.156 - 401.004

madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less

398.105 - 398.930

okay

402.206 - 405.879

and [filler] see our settlement claim settlement ratio

406.581 - 408.456

is about ninety five percent

408.382 - 409.182

[filler]

410.307 - 413.581

which is very good considering that's why we are

411.607 - 412.357

okay

413.982 - 414.656

[filler]

415.007 - 417.982

featuring among three companies of India

418.781 - 427.831

and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials

420.932 - 421.807

okay

428.906 - 433.331

without which even we also will not be able to let me be very frank with you

429.807 - 430.557

[filler]

431.257 - 431.956

[filler]

433.932 - 438.482

[filler] we also will not [filler] settle your claim unless we have basic

437.406 - 438.257

okay

439.057 - 440.607

minimum documents

443.456 - 443.857

yah

444.307 - 445.007

okay

445.706 - 446.857

(())

445.807 - 454.206

but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital

447.331 - 448.007

(())

454.807 - 456.357

we will take care of that

457.706 - 466.757

okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like

461.257 - 461.857

yah

467.283 - 475.932

it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments?

478.583 - 488.408

madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (())

487.358 - 495.307

No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay.

490.783 - 491.408

fine.

493.783 - 494.382

oh.

497.658 - 498.358

Okay madam.

498.658 - 500.033

Okay so,

499.932 - 500.983

So, what I have

501.158 - 507.608

[filler] will you come and explain, will you come and explain to us at home like all of us will be there

502.757 - 503.858

yah (()) me madam

508.158 - 521.633

then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me

510.507 - 511.156

exact

517.633 - 518.831

more yah correct.

520.331 - 520.932

then

522.033 - 523.932

then I won't able to

524.533 - 528.682

explain same way to the my family members.

524.682 - 525.331

[filler]

529.408 - 537.182

so I request you to come home and then you explain the all the products or you can till then

531.932 - 532.609

(())

537.884 - 539.634

whatever you have in mind.

541.484 - 553.158

It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing.

547.581 - 548.331

[filler]

551.932 - 552.759

[filler]

554.234 - 559.182

and any queries you or any other person has you can settle it there and there.

556.109 - 556.884

okay.

560.134 - 565.158

okay madam? So, what I would request you to send me this your home address.

560.734 - 561.283

[filler]

562.706 - 563.307

okay.

563.884 - 564.557

okay.

566.984 - 572.359

and and as I said in the beginning that names and date of births for all the family members

569.033 - 569.884

okay.

572.932 - 576.359

so I will come prepared in that [filler] sense.

576.734 - 577.432

okay.

576.884 - 577.609

okay madam?

578.932 - 582.908

okay okay tomorrow then you can come. okay thank

579.033 - 580.384

thank you madam [noise]

581.682 - 584.432

What time madam? Eleven o' clock is okay for you?

585.884 - 586.759

(())

586.182 - 587.533

yah that is better.

587.634 - 589.009

everybody will be available?

588.307 - 592.134

No morning morning eleven o' clock is okay. That is better.

591.485 - 601.057

yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you.

595.682 - 597.134

Yes. Oh.

598.533 - 599.335

Okay.

601.888 - 602.759

Okay.

Dataset Details

Language

English

Language code

en-In

Country

India

Accents

Chandigarh, Chhattisgarh ...moreDelhi, Gujarat, Jammu and Kashmir, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal

Gender Distribution

M:60, F:40

Age Group

18-70