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English (UK) Call Center Speech Dataset for Travel

The audio dataset comprises call center conversations for the Travel domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

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English (UK) call center audio recording for Travel industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the UK English Call Center Speech Dataset for the Travel domain designed to enhance the development of call center speech recognition models specifically for the Travel industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data:

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Travel domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.

•

Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Booking inquiries and assistance

•Destination information and recommendations

•Assistance with flight delays or cancellations

•Special assistance for passengers with disabilities

•Travel-related health and safety inquiry

•Assistance with lost or delayed baggage, and many more

•Outbound Calls:

•Promotional offers and package deals

•Customer satisfaction surveys

•Booking confirmations and updates

•Flight schedule changes and notifications

•Customer feedback collection

•Reminders for passport or visa expiration date, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Travel domain call center conversational AI and ASR models for the UK English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Travel domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Travel sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Travel industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Travel domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Travel domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Male(23)	Male(22)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Speech	1.165	3.455	82200874	Hello is this Lux
Speech	3.944	5.953	82200874	Travel Industries speaking
Noise	6.325	6.557	-	-
Speech	6.596	11.650	53342887	Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir?
Noise	11.509	11.746	-	-
Speech	12.076	13.910	82200874	Hello <PII>Jonathan</PII> how are you doing?
Noise	14.391	14.618	-	-
Speech	14.541	15.759	53342887	I'm good. And yourself?
Speech	16.335	25.077	82200874	I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a
Noise	18.667	18.812	-	-
Noise	24.963	25.097	-	-
Speech	25.768	27.888	82200874	bigger slash longer trip.
Noise	27.879	28.370	-	-
Speech	28.472	32.262	82200874	And I was wondering what options you guys have for us.
Noise	32.371	32.673	-	-
Speech	33.011	42.615	53342887	Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir?
Noise	33.387	33.475	-	-
Noise	34.069	34.286	-	-
Noise	38.131	38.438	-	-
Noise	41.573	41.786	-	-
Speech	42.820	45.402	82200874	Well, it probably has to align with [noise] school holidays.
Noise	45.426	45.661	-	-
Speech	45.779	52.878	53342887	Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right?
Speech	53.719	55.370	82200874	Yeah, could be, definitely. [noise]
Speech	54.945	55.390	53342887	work it
Noise	55.573	56.426	-	-
Speech	56.746	61.612	53342887	[filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies.
Noise	61.606	62.060	-	-
Speech	62.103	70.275	53342887	[filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles,
Noise	68.858	69.700	-	-
Speech	70.727	84.483	53342887	[filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus,
Noise	71.027	71.647	-	-
Speech	84.867	89.709	53342887	[filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of
Speech	90.406	99.941	53342887	[noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain.
Noise	90.655	91.203	-	-
Speech	100.430	106.712	53342887	So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones.
Speech	107.355	108.426	82200874	Okay, we
Speech	107.364	118.802	53342887	Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir.
Speech	111.409	111.903	82200874	yeah.
Speech	119.283	122.155	82200874	Yeah, well, essentially [filler] the
Speech	122.879	124.358	82200874	you know my wife and I,
Speech	125.131	136.336	82200874	we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know
Noise	128.758	129.143	-	-
Speech	137.066	147.442	82200874	I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before?
Speech	143.538	143.965	53342887	[filler]
Noise	146.263	146.554	-	-
Speech	147.542	154.162	53342887	[filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah
Noise	153.741	154.031	-	-
Speech	154.086	163.674	82200874	Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely.
Speech	164.056	165.911	82200874	[filler] Have you personally been there?
Speech	164.133	164.764	53342887	okay
Speech	166.532	172.050	53342887	[filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a
Noise	169.341	169.877	-	-
Speech	172.461	179.930	53342887	company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year,
Noise	179.887	180.342	-	-
Speech	180.372	193.514	53342887	and we went to [filler] [noise] to Faro, so the South of Portugal, and we had lovely time, lovely weather, lovely food. I really enjoyed it. I really I must say it's a very nice place, but if you're looking for something more exclusive, you know
Speech	193.721	200.377	53342887	less ubiquitous, something more bougie, probably not not the place to look for, but never nevertheless, I I I had a very good time,
Speech	200.996	203.056	53342887	and the [noise] I do recommend for a more
Speech	203.758	206.841	53342887	inline [filler] travel travels [noise]
Speech	205.675	206.120	82200874	Okay.
Speech	206.758	208.752	82200874	Okay, sounds good. And, [filler]
Noise	209.197	209.413	-	-
Speech	209.449	212.217	82200874	you know, we're currently the based here in [filler]
Speech	212.854	215.306	82200874	in New York, in the <initial>US</initial>. [filler]
Speech	213.922	215.119	53342887	in New York okay.
Speech	216.256	228.383	82200874	In this it's a it's a (()) I'm not I'm not very aware of, you know, we we travel most in the United States. How how long is the flight? Is it okay for the kids? Do they have to go business class as well? What's your opinion on that?
Speech	216.721	217.056	53342887	[filler]
Speech	220.348	221.592	53342887	Yeah [laugh]
Noise	227.513	228.056	-	-
Speech	228.586	234.235	53342887	So [filler] you're, this is sorry, the South of Portugal, you're asking to go to Portugal? Oh, okay.
Speech	232.835	234.269	82200874	Yeah yeah(()) if good
Noise	234.203	234.626	-	-
Speech	234.893	241.181	53342887	yeah So unfortunately, because it's a small airport in the South of Portugal, you would have to do a sort of a quick [filler]
Speech	241.622	244.169	53342887	[noise] connection flight in the capital, [filler] Lisbon.
Noise	244.244	244.616	-	-
Speech	244.717	250.103	53342887	[filler] If you're flying from, I think, <initial>JFK</initial> , you said this is your newest airport or New York? they are(())
Speech	249.680	250.893	82200874	Yeah yeah (()) <initial>JFK</initial>
Speech	250.953	252.709	53342887	<initial>JFK</initial> , if you're flying from <initial>JFK</initial>
Noise	252.699	253.066	-	-
Speech	253.157	266.855	53342887	you're probably looking at around eight, nine hours [filler] flight to Lisbon. And then it's a very quick [filler] [noise] connection, sort of, then an hour, forty five minutes down to the South. And it's only because the airport out the South is a bit smaller for the big sort of continental jets.
Speech	267.475	268.081	53342887	[noise] so
Speech	268.942	278.298	53342887	adding the both flags together, plus the connection, if you're lucky, between one and two hours, it will be, you know, I'm not going to sugarcoat it, twelve hours, twelve hours sort of in in the old airplanes.
Speech	278.716	280.689	53342887	I don't know how old are your children? Sorry, may I ask?
Noise	278.891	279.240	-	-
Speech	281.216	283.694	82200874	Well, one is eight, the other is eleven
Noise	283.418	283.653	-	-
Noise	284.177	284.329	-	-
Speech	284.367	290.451	53342887	Eight and a half. Okay. I mean, [filler] we do obviously offer both business and economic [filler]
Noise	290.894	291.014	-	-
Speech	291.045	292.697	53342887	packages within the, within the airplane.
Speech	293.192	306.155	53342887	[filler] They both have in-flight entertainment. So your children will be able to watch, you know, the newest Marvel movie, the Matrix, [filler] the Walking Dead, you know, they will be able to watch all the all the new movies in and in series, of course.
Speech	306.229	308.537	53342887	So don't worry about the entertainment, they'll be entertained.
Noise	308.569	308.963	-	-
Speech	309.076	309.468	82200874	Okay.
Speech	309.232	313.442	53342887	[filler] It it is rather long, you know, I can't sugarcoat it to you, twelve hours, but [filler]
Noise	313.639	313.766	-	-
Speech	314.007	327.581	53342887	from the <initial>US</initial> [filler] , we have many American customers here with us at Lux Travel Agencies. Recently, we had [filler] [noise] Jamie Diamond, I mean, he's an American man in the finance finance industry, and he traveled with us actually with Lux. Well, he traveled,
Speech	327.824	341.584	53342887	we used our company, Lux, and he went to Bermuda. I mean, he even wrote a review, which was for us, you know, you can imagine Jamie Diamond writing a review [laugh] for any company, we were over the name, you know. [noise] And I was the broker, I was the broker for when he called us, and I was,
Speech	336.406	337.216	82200874	Yeah very good
Speech	338.951	339.783	82200874	(()) good yeah
Speech	341.596	347.891	53342887	I was a bit nervous, I was a bit nervous, because when he said his name, and I was like, I can't believe it, it's the Jamie Diamond. But
Speech	341.646	342.367	82200874	Oh wow,
Noise	342.430	342.677	-	-
Noise	343.884	344.266	-	-
Speech	348.314	350.980	53342887	anyway, he was very good in the end, but yeah.
Noise	348.379	348.918	-	-
Speech	350.348	350.653	82200874	then yeah.
Speech	351.468	353.290	82200874	Okay, great. And, you know,
Speech	354.259	359.221	82200874	given, you know, someone someone told me that, that you guys, you know, had a very good service. So, you know,
Noise	359.290	359.867	-	-
Speech	359.615	362.786	82200874	I believe you don't think I don't. [noise] [filler] But
Speech	363.422	367.891	82200874	it's the first time I'm booking with a travel agency, you know, you just walk me through, like,
Speech	365.713	366.983	53342887	[filler] oh
Speech	368.372	381.600	82200874	are there benefits? Am I just paying more? like I understand, because, you know, I'm not saying that I'm not willing to pay more, I am. But, you know, I want to see those, those benefits in the package. I'm know(())
Speech	370.165	372.653	53342887	Yes no, no, no, no, no.
Speech	379.574	392.455	53342887	Of course, of course. So the, of course, of course, of course, the biggest benefit, well, the first of all, the benefits of traveling with travel agencies are that everything is arranged for. So you contact us, you tell us the dates, you're willing to go, we send you the packages,
Speech	392.714	396.646	53342887	we we arrange everything from your door, so wherever you live in New York,
Noise	396.677	397.076	-	-
Speech	397.367	404.848	53342887	to the hotel resort, and back to your door. So we'll get the taxi from your house to the airport, and the airport, everything is handled, we just, you know,
Noise	404.857	405.274	-	-
Speech	405.274	409.987	53342887	we'll send you everything via email, you print out everything, or if you don't want to print out, you have it on your phones.
Noise	407.170	407.367	-	-
Speech	410.485	424.379	53342887	[filler] [noise] And then once [filler] there when you land in Portugal, or wherever your destination takes you, we will try to get you, again, a transfer from the hotel to your venue, to your resort. And everything is arranged for, even if you, want
Speech	424.423	427.329	53342887	activities, we organize activities, everything we do it for you,
Noise	427.665	427.774	-	-
Speech	427.790	431.305	53342887	[noise] you just ask. And then another big benefit is we have a
Noise	429.639	430.096	-	-
Speech	431.744	436.141	53342887	[noise] looks, we call them travel brokers. We have a broker [filler] at,
Noise	432.612	432.764	-	-
Noise	436.139	436.333	-	-
Speech	436.646	445.574	53342887	well, depends on which resort, but they'll be within ten minute car drive from your resort, and you can come and attend [filler] each and every of your needs,
Noise	445.547	445.737	-	-
Speech	446.050	459.112	53342887	[filler] almost at any time. I think it's twenty hours a day, I think he takes a small break, and they do a swipe swap, but that's sort of the advantages of travel agencies. And then with us, particularly, we have a hotline as well, [filler] which is twenty four hours, very quick.
Speech	446.682	447.108	82200874	great
Noise	459.057	459.492	-	-
Speech	459.841	474.822	53342887	[filler] [noise] And then, of course, you can contact me [filler] whenever you want, [filler] assuming we'll take us to the next step, because I work [filler] fifteen hours a day in the week, and then I can absolutely available available for you. Yeah, these are busy periods, summer now,
Speech	470.526	471.271	82200874	oh wow,
Speech	475.175	481.605	53342887	seventeenth July, these are where we make our bucks, as we say in the industry. So we need to be working a lot more, because in the winter day, you know
Noise	479.187	479.504	-	-
Speech	482.141	494.401	53342887	as you probably know, it calms down a lot the travel industry, especially for these summer locations. So we work a bit more in them. Sorry, I distracted you a bit there. Those are our sort of brief and summarized benefits.
Speech	485.288	486.079	82200874	(())
Speech	491.519	492.345	82200874	[laugh]
Noise	492.644	492.937	-	-
Speech	493.136	493.829	82200874	sounds good
Speech	494.663	499.627	82200874	Sounds good. So let me just think about it, because I have a golf trip
Noise	494.814	494.995	-	-
Noise	495.636	495.833	-	-
Speech	500.177	502.557	82200874	on the twenty fourth,
Noise	500.298	501.112	-	-
Noise	502.562	502.963	-	-
Speech	503.107	511.812	82200874	the wife with her mother in Texas, the kids. So let's try this. Can we do the last two weeks of August?
Noise	504.560	506.156	-	-
Speech	513.302	519.456	53342887	Last two weeks of August, [noise] okay. Let me just input it in the system.
Noise	513.355	513.518	-	-
Speech	518.739	519.777	82200874	Does that sound good?
Noise	520.245	520.610	-	-
Speech	521.302	527.701	53342887	Yep, we have availability for that. Plenty of availability still, as it's still good in advance [noise] a month and a bit. So
Speech	528.250	529.365	82200874	Okay great.
Speech	528.456	532.979	53342887	I can I can send you the packages, the options via email.
Speech	533.500	536.451	53342887	[filler] I think I'll have three or four ready for you. And then
Speech	534.537	535.037	82200874	sure
Noise	536.923	537.168	-	-
Speech	536.966	548.239	53342887	[filler] once you receive them, you know, just have a quick look. [filler] [noise] Obviously, if you have any further questions, let me know. But then once you've chosen it, send it through and then that'll be it. [noise] Everything will be arranged on our side. You don't have to do anything else. You can enjoy
Speech	548.144	548.524	82200874	Okay.
Speech	548.701	550.125	53342887	[filler] your time. (())
Speech	549.215	551.543	82200874	okay It sounds good. I will [filler] you know
Noise	550.407	550.831	-	-
Noise	552.418	552.759	-	-
Speech	552.759	561.832	82200874	I look forward to getting those. I'm just thinking about why it's going to be back from her business trip, [filler] so we can discuss it. [filler] Can you have a pen? So you note my email?
Noise	562.230	562.620	-	-
Speech	562.620	563.822	53342887	I do have a pen. Yes, sir.
Speech	564.326	567.298	82200874	Yeah, so it's <PII><initial>JOHN</initial></PII>
Noise	567.502	567.718	-	-
Speech	567.980	569.971	53342887	<PII><initial>JOHN</initial></PII>
Speech	570.388	572.355	82200874	<PII>Sixty five sixty four</PII>
Speech	573.350	575.210	53342887	<PII>Sixty five sixty four</PII>
Speech	576.750	578.272	82200874	[laugh] <PII>at gmail dot com</PII>
Noise	578.427	579.686	-	-
Speech	579.384	579.817	53342887	<PII>at</PII>
Speech	581.096	582.134	82200874	<PII>gmail dot com</PII>
Speech	581.469	582.634	53342887	<PII>gmail dot com</PII>
Noise	582.365	583.031	-	-
Noise	584.850	585.008	-	-
Speech	584.969	585.615	53342887	Yeah, got it.
Speech	586.368	591.115	82200874	Perfect. Okay. Thank you very much for speaking and I look forward to the email then. yeah
Noise	591.408	591.845	-	-
Speech	591.605	593.801	53342887	Thank you, sir. Yeah, I look forward to getting from you.
Speech	595.312	595.845	82200874	Bye bye.
Speech	596.211	596.609	53342887	Bye.

TRANSCRIPTION

TIME	TRANSCRIPT
1.165 3.455	Hello is this Lux
3.944 5.953	Travel Industries speaking
6.325 6.557	-
6.596 11.650	Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir?
11.509 11.746	-
12.076 13.910	Hello <PII>Jonathan</PII> how are you doing?
14.391 14.618	-
14.541 15.759	I'm good. And yourself?
16.335 25.077	I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a
18.667 18.812	-
24.963 25.097	-
25.768 27.888	bigger slash longer trip.
27.879 28.370	-
28.472 32.262	And I was wondering what options you guys have for us.
32.371 32.673	-
33.011 42.615	Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir?
33.387 33.475	-
34.069 34.286	-
38.131 38.438	-
41.573 41.786	-
42.820 45.402	Well, it probably has to align with [noise] school holidays.
45.426 45.661	-
45.779 52.878	Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right?
53.719 55.370	Yeah, could be, definitely. [noise]
54.945 55.390	work it
55.573 56.426	-
56.746 61.612	[filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies.
61.606 62.060	-
62.103 70.275	[filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles,
68.858 69.700	-
70.727 84.483	[filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus,
71.027 71.647	-
84.867 89.709	[filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of
90.406 99.941	[noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain.
90.655 91.203	-
100.430 106.712	So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones.
107.355 108.426	Okay, we
107.364 118.802	Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir.
111.409 111.903	yeah.
119.283 122.155	Yeah, well, essentially [filler] the
122.879 124.358	you know my wife and I,
125.131 136.336	we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know
128.758 129.143	-
137.066 147.442	I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before?
143.538 143.965	[filler]
146.263 146.554	-
147.542 154.162	[filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah
153.741 154.031	-
154.086 163.674	Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely.
164.056 165.911	[filler] Have you personally been there?
164.133 164.764	okay
166.532 172.050	[filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a
169.341 169.877	-
172.461 179.930	company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year,
179.887 180.342	-
180.372 193.514	and we went to [filler] [noise] to Faro, so the South of Portugal, and we had lovely time, lovely weather, lovely food. I really enjoyed it. I really I must say it's a very nice place, but if you're looking for something more exclusive, you know
193.721 200.377	less ubiquitous, something more bougie, probably not not the place to look for, but never nevertheless, I I I had a very good time,
200.996 203.056	and the [noise] I do recommend for a more
203.758 206.841	inline [filler] travel travels [noise]
205.675 206.120	Okay.
206.758 208.752	Okay, sounds good. And, [filler]
209.197 209.413	-
209.449 212.217	you know, we're currently the based here in [filler]
212.854 215.306	in New York, in the <initial>US</initial>. [filler]
213.922 215.119	in New York okay.
216.256 228.383	In this it's a it's a (()) I'm not I'm not very aware of, you know, we we travel most in the United States. How how long is the flight? Is it okay for the kids? Do they have to go business class as well? What's your opinion on that?
216.721 217.056	[filler]
220.348 221.592	Yeah [laugh]
227.513 228.056	-
228.586 234.235	So [filler] you're, this is sorry, the South of Portugal, you're asking to go to Portugal? Oh, okay.
232.835 234.269	Yeah yeah(()) if good
234.203 234.626	-
234.893 241.181	yeah So unfortunately, because it's a small airport in the South of Portugal, you would have to do a sort of a quick [filler]
241.622 244.169	[noise] connection flight in the capital, [filler] Lisbon.
244.244 244.616	-
244.717 250.103	[filler] If you're flying from, I think, <initial>JFK</initial> , you said this is your newest airport or New York? they are(())
249.680 250.893	Yeah yeah (()) <initial>JFK</initial>
250.953 252.709	<initial>JFK</initial> , if you're flying from <initial>JFK</initial>
252.699 253.066	-
253.157 266.855	you're probably looking at around eight, nine hours [filler] flight to Lisbon. And then it's a very quick [filler] [noise] connection, sort of, then an hour, forty five minutes down to the South. And it's only because the airport out the South is a bit smaller for the big sort of continental jets.
267.475 268.081	[noise] so
268.942 278.298	adding the both flags together, plus the connection, if you're lucky, between one and two hours, it will be, you know, I'm not going to sugarcoat it, twelve hours, twelve hours sort of in in the old airplanes.
278.716 280.689	I don't know how old are your children? Sorry, may I ask?
278.891 279.240	-
281.216 283.694	Well, one is eight, the other is eleven
283.418 283.653	-
284.177 284.329	-
284.367 290.451	Eight and a half. Okay. I mean, [filler] we do obviously offer both business and economic [filler]
290.894 291.014	-
291.045 292.697	packages within the, within the airplane.
293.192 306.155	[filler] They both have in-flight entertainment. So your children will be able to watch, you know, the newest Marvel movie, the Matrix, [filler] the Walking Dead, you know, they will be able to watch all the all the new movies in and in series, of course.
306.229 308.537	So don't worry about the entertainment, they'll be entertained.
308.569 308.963	-
309.076 309.468	Okay.
309.232 313.442	[filler] It it is rather long, you know, I can't sugarcoat it to you, twelve hours, but [filler]
313.639 313.766	-
314.007 327.581	from the <initial>US</initial> [filler] , we have many American customers here with us at Lux Travel Agencies. Recently, we had [filler] [noise] Jamie Diamond, I mean, he's an American man in the finance finance industry, and he traveled with us actually with Lux. Well, he traveled,
327.824 341.584	we used our company, Lux, and he went to Bermuda. I mean, he even wrote a review, which was for us, you know, you can imagine Jamie Diamond writing a review [laugh] for any company, we were over the name, you know. [noise] And I was the broker, I was the broker for when he called us, and I was,
336.406 337.216	Yeah very good
338.951 339.783	(()) good yeah
341.596 347.891	I was a bit nervous, I was a bit nervous, because when he said his name, and I was like, I can't believe it, it's the Jamie Diamond. But
341.646 342.367	Oh wow,
342.430 342.677	-
343.884 344.266	-
348.314 350.980	anyway, he was very good in the end, but yeah.
348.379 348.918	-
350.348 350.653	then yeah.
351.468 353.290	Okay, great. And, you know,
354.259 359.221	given, you know, someone someone told me that, that you guys, you know, had a very good service. So, you know,
359.290 359.867	-
359.615 362.786	I believe you don't think I don't. [noise] [filler] But
363.422 367.891	it's the first time I'm booking with a travel agency, you know, you just walk me through, like,
365.713 366.983	[filler] oh
368.372 381.600	are there benefits? Am I just paying more? like I understand, because, you know, I'm not saying that I'm not willing to pay more, I am. But, you know, I want to see those, those benefits in the package. I'm know(())
370.165 372.653	Yes no, no, no, no, no.
379.574 392.455	Of course, of course. So the, of course, of course, of course, the biggest benefit, well, the first of all, the benefits of traveling with travel agencies are that everything is arranged for. So you contact us, you tell us the dates, you're willing to go, we send you the packages,
392.714 396.646	we we arrange everything from your door, so wherever you live in New York,
396.677 397.076	-
397.367 404.848	to the hotel resort, and back to your door. So we'll get the taxi from your house to the airport, and the airport, everything is handled, we just, you know,
404.857 405.274	-
405.274 409.987	we'll send you everything via email, you print out everything, or if you don't want to print out, you have it on your phones.
407.170 407.367	-
410.485 424.379	[filler] [noise] And then once [filler] there when you land in Portugal, or wherever your destination takes you, we will try to get you, again, a transfer from the hotel to your venue, to your resort. And everything is arranged for, even if you, want
424.423 427.329	activities, we organize activities, everything we do it for you,
427.665 427.774	-
427.790 431.305	[noise] you just ask. And then another big benefit is we have a
429.639 430.096	-
431.744 436.141	[noise] looks, we call them travel brokers. We have a broker [filler] at,
432.612 432.764	-
436.139 436.333	-
436.646 445.574	well, depends on which resort, but they'll be within ten minute car drive from your resort, and you can come and attend [filler] each and every of your needs,
445.547 445.737	-
446.050 459.112	[filler] almost at any time. I think it's twenty hours a day, I think he takes a small break, and they do a swipe swap, but that's sort of the advantages of travel agencies. And then with us, particularly, we have a hotline as well, [filler] which is twenty four hours, very quick.
446.682 447.108	great
459.057 459.492	-
459.841 474.822	[filler] [noise] And then, of course, you can contact me [filler] whenever you want, [filler] assuming we'll take us to the next step, because I work [filler] fifteen hours a day in the week, and then I can absolutely available available for you. Yeah, these are busy periods, summer now,
470.526 471.271	oh wow,
475.175 481.605	seventeenth July, these are where we make our bucks, as we say in the industry. So we need to be working a lot more, because in the winter day, you know
479.187 479.504	-
482.141 494.401	as you probably know, it calms down a lot the travel industry, especially for these summer locations. So we work a bit more in them. Sorry, I distracted you a bit there. Those are our sort of brief and summarized benefits.
485.288 486.079	(())
491.519 492.345	[laugh]
492.644 492.937	-
493.136 493.829	sounds good
494.663 499.627	Sounds good. So let me just think about it, because I have a golf trip
494.814 494.995	-
495.636 495.833	-
500.177 502.557	on the twenty fourth,
500.298 501.112	-
502.562 502.963	-
503.107 511.812	the wife with her mother in Texas, the kids. So let's try this. Can we do the last two weeks of August?
504.560 506.156	-
513.302 519.456	Last two weeks of August, [noise] okay. Let me just input it in the system.
513.355 513.518	-
518.739 519.777	Does that sound good?
520.245 520.610	-
521.302 527.701	Yep, we have availability for that. Plenty of availability still, as it's still good in advance [noise] a month and a bit. So
528.250 529.365	Okay great.
528.456 532.979	I can I can send you the packages, the options via email.
533.500 536.451	[filler] I think I'll have three or four ready for you. And then
534.537 535.037	sure
536.923 537.168	-
536.966 548.239	[filler] once you receive them, you know, just have a quick look. [filler] [noise] Obviously, if you have any further questions, let me know. But then once you've chosen it, send it through and then that'll be it. [noise] Everything will be arranged on our side. You don't have to do anything else. You can enjoy
548.144 548.524	Okay.
548.701 550.125	[filler] your time. (())
549.215 551.543	okay It sounds good. I will [filler] you know
550.407 550.831	-
552.418 552.759	-
552.759 561.832	I look forward to getting those. I'm just thinking about why it's going to be back from her business trip, [filler] so we can discuss it. [filler] Can you have a pen? So you note my email?
562.230 562.620	-
562.620 563.822	I do have a pen. Yes, sir.
564.326 567.298	Yeah, so it's <PII><initial>JOHN</initial></PII>
567.502 567.718	-
567.980 569.971	<PII><initial>JOHN</initial></PII>
570.388 572.355	<PII>Sixty five sixty four</PII>
573.350 575.210	<PII>Sixty five sixty four</PII>
576.750 578.272	[laugh] <PII>at gmail dot com</PII>
578.427 579.686	-
579.384 579.817	<PII>at</PII>
581.096 582.134	<PII>gmail dot com</PII>
581.469 582.634	<PII>gmail dot com</PII>
582.365 583.031	-
584.850 585.008	-
584.969 585.615	Yeah, got it.
586.368 591.115	Perfect. Okay. Thank you very much for speaking and I look forward to the email then. yeah
591.408 591.845	-
591.605 593.801	Thank you, sir. Yeah, I look forward to getting from you.
595.312 595.845	Bye bye.
596.211 596.609	Bye.

Dataset Demographics

Language

English

Language code

en-gb

Country

Accents

English - East and C,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16khz

Channel

Stereo

Audio file duration

5-15 minutes

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English (UK) Call Center Speech Dataset for Travel

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