English (UK) Call Center Speech Dataset for Travel

The audio dataset includes call center conversations in Travel, featuring native English speakers from UK, with detailed metadata and accurate transcriptions.

Category

Unscripted Call Center Conversations

Total Volume

30 Speech Hours

Last updated

July 2023

Number of participants

60

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About this Off-the-shelf Speech Dataset

About Gradiet Line

What’s Included

Welcome to the English Language Call Center Speech Dataset for the Travel domain. It is a specialized and comprehensive collection of voice data designed to enhance the development of call center speech recognition models specifically for the Travel industry.


With high-quality call center audio recordings, detailed metadata, and accurate transcriptions, it empowers researchers and developers to enhance natural language processing, conversational AI, and generative voice AI algorithms in the Travel domain. Moreover, it facilitates the creation of sophisticated voice assistants and voice bots tailored to the unique linguistic nuances found in the English language spoken in United Kingdom.


Speech Data:

This training dataset comprises 30 hours of call center audio recordings covering various topics and scenarios related to the Travel domain, to build robust and accurate customer service speech technology.


To curate realistic call center interactions, we collaborated with a diverse network of 60 expert native English speakers from different states/provinces of United Kingdom. This collaborative effort ensures a balanced representation of British accents, dialects, and demographics, promoting inclusivity and reducing biases in the dataset.


Each audio recording captures the essence of unscripted and spontaneous conversations between call center agents and customers, with an average duration ranging from 5 to 15 minutes per call. The dataset includes both inbound and outbound calls, covering scenarios such as inquiries, promotional offers, complaints, technical support, and more. Additionally, the dataset contains call center conversations with both positive and negative outcomes, providing a diverse and realistic dataset.


The speech data is available in WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 kHz, ensuring high-quality audio for accurate analysis. The recording environment is generally quiet, without background noise and echo.


Metadata:

In addition to the audio recordings, our dataset provides comprehensive metadata for each participant. This includes the participant’s age, gender, country, state, and dialect. Additionally, it includes metadata like domain, topic, call type, outcome, bit depth, and sample rate for each conversation.


The metadata serves as a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of English language call center speech recognition models for the Travel domain.


Transcription:

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. The transcriptions capture speaker-wise transcription with time-coded segmentation along with non-speech labels and tags, covering both the agent and customer conversations.


These ready-to-use transcriptions accelerate the development of Travel call center conversational AI and ASR models for the English language.


Updates and Customization:

We understand the importance of collecting data in various environments to build robust ASR models. Therefore, our call center voice dataset is regularly updated with new audio data captured in diverse real-world conditions.


If you require a custom training dataset with specific environmental conditions, we can accommodate your request. We can provide voice data with customized sample rates ranging from 8kHz to 48kHz, allowing you to fine-tune your models for different audio recording setups. Additionally, we can also customize the transcription following your specific guidelines and requirements, to further support your ASR development process.


License:

This Travel call center audio dataset is created by FutureBeeAI and is available for commercial use!


Conclusion:

Whether you are training or fine-tuning speech recognition models, advancing NLP algorithms, or building state-of-the-art voice assistants to improve customer experiences in the Travel sector, our dataset serves as a trusted resource to meet your goals


Use Cases

Use of speech data for Automatic Speech Recognition

ASR

Use of speech data in Conversational AI

Conversational AI

Use of speech data for Chatbot & voicebot creation

Chatbot

Use of speech data in Language Modeling

Language Modelling

Use of speech data in Text-into-speech

TTS

Speech data usecase in Speech Analytics

Speech Analytics

Dataset Sample(s)

Sample Line

ATTRIBUTES

Channel 1Channel 2Format
Male(23)Male(22)wav, json

TRANSCRIPTION

LABELSTARTENDCHANNELTRANSCRIPT
Speech1.1653.455Speaker 1Hello is this Lux
Speech3.9445.953Speaker 1Travel Industries speaking
Noise6.3256.557--
Speech6.59611.650Speaker 2Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir?
Noise11.50911.746--
Speech12.07613.910Speaker 1Hello <PII>Jonathan</PII> how are you doing?
Noise14.39114.618--
Speech14.54115.759Speaker 2I'm good. And yourself?
Speech16.33525.077Speaker 1I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a
Noise18.66718.812--
Noise24.96325.097--
Speech25.76827.888Speaker 1bigger slash longer trip.
Noise27.87928.370--
Speech28.47232.262Speaker 1And I was wondering what options you guys have for us.
Noise32.37132.673--
Speech33.01142.615Speaker 2Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir?
Noise33.38733.475--
Noise34.06934.286--
Noise38.13138.438--
Noise41.57341.786--
Speech42.82045.402Speaker 1Well, it probably has to align with [noise] school holidays.
Noise45.42645.661--
Speech45.77952.878Speaker 2Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right?
Speech53.71955.370Speaker 1Yeah, could be, definitely. [noise]
Speech54.94555.390Speaker 2work it
Noise55.57356.426--
Speech56.74661.612Speaker 2 [filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies.
Noise61.60662.060--
Speech62.10370.275Speaker 2 [filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles,
Noise68.85869.700--
Speech70.72784.483Speaker 2 [filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus,
Noise71.02771.647--
Speech84.86789.709Speaker 2 [filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of
Speech90.40699.941Speaker 2[noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain.
Noise90.65591.203--
Speech100.430106.712Speaker 2So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones.
Speech107.355108.426Speaker 1Okay, we
Speech107.364118.802Speaker 2Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir.
Speech111.409111.903Speaker 1yeah.
Speech119.283122.155Speaker 1Yeah, well, essentially [filler] the
Speech122.879124.358Speaker 1you know my wife and I,
Speech125.131136.336Speaker 1we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know
Noise128.758129.143--
Speech137.066147.442Speaker 1I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before?
Speech143.538143.965Speaker 2 [filler]
Noise146.263146.554--
Speech147.542154.162Speaker 2 [filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah
Noise153.741154.031--
Speech154.086163.674Speaker 1Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely.
Speech164.056165.911Speaker 1 [filler] Have you personally been there?
Speech164.133164.764Speaker 2okay
Speech166.532172.050Speaker 2[filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a
Noise169.341169.877--
Speech172.461179.930Speaker 2company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year,
Noise179.887180.342--

TRANSCRIPTION

TIMETRANSCRIPT
1.165
3.455
Hello is this Lux
3.944
5.953
Travel Industries speaking
6.325
6.557
-
6.596
11.650
Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir?
11.509
11.746
-
12.076
13.910
Hello <PII>Jonathan</PII> how are you doing?
14.391
14.618
-
14.541
15.759
I'm good. And yourself?
16.335
25.077
I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a
18.667
18.812
-
24.963
25.097
-
25.768
27.888
bigger slash longer trip.
27.879
28.370
-
28.472
32.262
And I was wondering what options you guys have for us.
32.371
32.673
-
33.011
42.615
Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir?
33.387
33.475
-
34.069
34.286
-
38.131
38.438
-
41.573
41.786
-
42.820
45.402
Well, it probably has to align with [noise] school holidays.
45.426
45.661
-
45.779
52.878
Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right?
53.719
55.370
Yeah, could be, definitely. [noise]
54.945
55.390
work it
55.573
56.426
-
56.746
61.612
[filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies.
61.606
62.060
-
62.103
70.275
[filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles,
68.858
69.700
-
70.727
84.483
[filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus,
71.027
71.647
-
84.867
89.709
[filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of
90.406
99.941
[noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain.
90.655
91.203
-
100.430
106.712
So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones.
107.355
108.426
Okay, we
107.364
118.802
Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir.
111.409
111.903
yeah.
119.283
122.155
Yeah, well, essentially [filler] the
122.879
124.358
you know my wife and I,
125.131
136.336
we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know
128.758
129.143
-
137.066
147.442
I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before?
143.538
143.965
[filler]
146.263
146.554
-
147.542
154.162
[filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah
153.741
154.031
-
154.086
163.674
Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely.
164.056
165.911
[filler] Have you personally been there?
164.133
164.764
okay
166.532
172.050
[filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a
169.341
169.877
-
172.461
179.930
company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year,
179.887
180.342
-

Dataset Demographics

Details Headline

Language

English

Language code

en-gb

Country

UK

Accents

English - East and C,...more

Gender Distribution

M:55, F:45

Age Group

18-70

Audio File Details

Details Headline

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz

Channel

Dual separate channel

Audio file duration

5-15 minutes

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