English (India) Call Center Speech Dataset for Real Estate

The audio dataset comprises call center conversations for the Real Estate domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Real Estate domain designed to enhance the development of call center speech recognition models specifically for the Real Estate industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data:

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Real Estate domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Property Inquiry

•Rental Property Search & Availability

•Renovation Inquiries

•Property Features & Amenities Inquiry

•Investment Property Analysis & Advice

•Property History & Ownership Details, and many more

•Outbound Calls:

•New Property Listing Update

•Post Purchase Follow-ups

•Investment Opportunities & Property Recommendations

•Property Value Updates

•Customer Satisfaction Surveys, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Real Estate domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Real Estate domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Real Estate sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Real Estate industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Real Estate domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Real Estate domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	1.769	2.655	20043934	Hello Futurebee
Speech	3.653	4.740	86405178	Hello Futurebee
Speech	5.855	6.689	20043934	Good morning ma'am
Noise	6.065	6.727	-	-
Noise	7.615	7.767	-	-
Speech	8.275	9.064	86405178	Good morning
Speech	9.502	11.487	20043934	Welcome to <initial>JPS</initial> property maker.
Speech	13.993	15.019	86405178	Yes ma'am
Speech	15.727	17.094	20043934	How can I help you ma'am ?
Speech	18.143	22.734	86405178	[filler] ma'am I want I want I want to buy one land.
Speech	24.143	27.085	20043934	Okay ma'am we are getting around tutukadi
Noise	26.925	27.350	-	-
Speech	28.568	30.277	86405178	Yes ma'am I am tutukadi
Speech	30.713	35.003	20043934	Okay ma'am in tutukadi which area you prefer to get your land ?
Speech	36.179	43.722	86405178	In tutukadi American hospital nearby American hospital one empty land I saw one empty land is there
Speech	44.323	49.587	86405178	[filler] Can you say how much amount it will cost will be?
Noise	45.371	46.048	-	-
Speech	50.911	54.344	20043934	So you are expecting like a plot or house?
Noise	52.923	54.734	-	-
Noise	55.261	55.493	-	-
Speech	55.734	59.314	86405178	[filler] I am expecting to make a home
Noise	56.996	58.121	-	-
Speech	59.978	61.084	86405178	our own house .
Speech	61.310	66.265	20043934	[noise] Okay ma'am then you are going to buy an empty land your going to build by yourself
Speech	62.609	63.634	86405178	I want to build
Speech	67.397	68.072	86405178	Yes ma'am
Speech	68.227	73.802	20043934	Okay ma'am then empty land in the sense one plot costs around five point five lakhs ma'am
Noise	72.319	72.915	-	-
Noise	73.867	74.177	-	-
Noise	74.959	75.039	-	-
Speech	75.772	80.825	86405178	one plot [filler] One plot means how many cent it will be ?
Speech	77.361	77.727	20043934	Yes
Speech	81.870	83.430	20043934	Two point five cents ma'am
Noise	82.733	83.474	-	-
Speech	83.870	84.837	86405178	Two point five cents
Speech	85.265	88.284	86405178	Two point five cents five lakhs rupees
Speech	85.873	86.515	20043934	Yes
Speech	88.936	90.566	20043934	Yeah five point five lakhs ma'am
Speech	90.784	93.040	86405178	Five point five lakhs okay ma'am okay
Speech	93.659	96.010	86405178	[filler] Okay what are the
Speech	95.066	96.117	20043934	If you need
Speech	97.168	98.061	86405178	Yeah tell me ma'am
Speech	98.831	111.001	20043934	If you need to construct even we can construct and give you as plot itself from completely full furnished plot also we are giving and a semi furnished plot also we are giving and empty plot also we are giving ma'am.
Speech	112.299	117.417	86405178	[filler] Okay okay ma'am then you I you you will make that plot ma'am
Speech	118.444	119.739	86405178	For us
Speech	118.459	123.180	20043934	Okay ma'am then what is your requirement how many <initial>BHK</initial> you need ?
Speech	124.796	131.355	86405178	okay In first floor [filler] I need one car parking
Speech	131.894	137.798	86405178	[filler] area nearby car parking area [filler] Plantation trees
Speech	138.449	142.180	86405178	That and all I need I want to create that area
Speech	142.770	150.889	86405178	In first floor okay ground ground area then next in first floor one kitchen in first floor
Speech	144.139	144.943	20043934	Okay ma'am
Speech	146.431	146.907	20043934	Okay
Speech	148.127	148.735	20043934	Okay
Speech	151.205	155.919	86405178	One bedroom with attached bathroom and a hall, balcony
Speech	156.526	160.513	86405178	With balcony I need a one first floor
Speech	162.181	167.048	20043934	Okay ma'am then you are in the ground floor you are asking only for planting and car parking
Speech	162.242	162.721	86405178	okay
Speech	167.358	170.389	86405178	Yes ma'am only car parking and planting
Speech	171.050	172.074	86405178	no
Speech	171.086	175.032	20043934	In the first floor only you need kitchen and hall and one bedroom
Noise	174.358	175.098	-	-
Speech	175.502	186.788	86405178	One bedroom and also in above the second floor the same thing[filler] a bedroom double two bedroom and one kitchen and one[filler] balcony.
Speech	187.276	193.252	86405178	In bedroom I need balcony attached with our bedroom
Speech	195.072	199.276	20043934	Okay okay ma'am in the first floor also you need same like that balcony attached with bedroom
Speech	199.471	200.792	86405178	Yes yes ofcourse
Speech	200.979	204.913	20043934	Okay ma'am in first floor and second floor you need a balcony attached with bedroom
Speech	206.877	208.818	86405178	Yeah in the side
Speech	207.479	208.739	20043934	You need dining area?
Speech	209.805	213.758	86405178	Dining area is along with that kitchen
Speech	214.959	221.585	20043934	Okay ma'am I have an option ma'am you need the dining area like kitchen come dining or hall come dining
Speech	223.080	237.669	86405178	no no kitchen come dining hall separate oh I forget to add hall away kitchen with dining hall then hall that TV and all I see
Speech	229.235	229.770	20043934	Okay
Speech	235.675	236.419	20043934	Okay
Speech	238.876	252.912	20043934	Okay ma'am as per your requirement we can have some designs so we can share you in your whatsapp so that you can choose the like plans we can choose the plans first you can come
Speech	245.770	246.441	86405178	Okay ma'am
Speech	250.887	251.311	86405178	Oh
Speech	254.359	255.407	86405178	Okay ma'am
Speech	255.151	260.161	20043934	So that we can make documentation for getting that land
Speech	262.043	262.858	86405178	Okay ma'am
Speech	263.119	269.639	20043934	So after that we can proceed with the building construction because after getting the documentation only we can move for construction
Speech	270.951	275.052	86405178	Yeah ofcourse ma'am after finishing only
Speech	271.980	272.973	20043934	So
Speech	275.653	288.117	20043934	Yeah sure ma'am for the empty plot for that two point five cents plot you have to pay five point five lakhs and after the completion of documentation process we can start the construction for the construction
Speech	288.579	293.305	20043934	First square feet we offer like two thousand four hundred we are charging
Speech	295.271	296.127	86405178	For what ma'am
Speech	296.730	299.834	20043934	For construction we are charging yes
Speech	298.338	306.781	86405178	Okay but another I have one doubt that plot two point five cents is five point five lakhs
Speech	307.129	311.841	86405178	If I register that land means it will come more no
Speech	307.992	308.612	20043934	Yes
Speech	313.357	314.968	20043934	Yes it will come more
Speech	313.572	317.377	86405178	That how much I will pay
Speech	317.973	321.670	20043934	For documentation process it will come around eighty thousand ma'am
Speech	322.153	325.605	86405178	Eighty thousand okay for two point five cent land
Speech	326.370	327.309	20043934	Yes ma'am
Speech	328.023	332.324	86405178	oaky okay ma'am then after that only we construction building
Speech	333.807	334.396	20043934	yes
Speech	334.490	337.329	86405178	okay ma'am okay okay ma'am
Speech	335.944	350.257	20043934	so building construction cost is like for square feet two thousand four hundred that is like only for the budling not for the interior in that for interior we will be cost charging sperate amount and also for wood work will be charging sperate amount
Speech	339.814	341.264	86405178	two thousand four hundred
Babble	343.350	344.951	-	-
Speech	351.932	358.343	86405178	okay ma'am okay (()) inside the house or you put outside
Speech	359.221	363.129	20043934	That is as per your require ma'am you need inside or outside
Speech	364.031	366.531	86405178	I wish to put inside
Speech	367.396	379.608	20043934	Okay ma'am sure ma'am we can give you a construction as per your dream ma'am so it is completely customisable in the two point five cents we can put some plans like four to five plans I will share you
Speech	381.060	381.709	86405178	Okay ma'am
Speech	381.314	392.079	20043934	So you can check which plan is convenient for you you choose
Speech	393.271	395.406	86405178	Okay ma'am sure thank you
Speech	395.701	399.951	20043934	And also like you need to do inter
Speech	401.384	404.971	86405178	Yeah ofcourse I will do interior also
Noise	402.384	402.990	-	-
Speech	405.747	419.471	20043934	Okay ma'am then for interior we have many things
Speech	419.826	426.596	20043934	Not using the completely wood but the wood texture we can bring
Speech	428.259	437.122	86405178	yeah I like wood construction only ma'am but here wood construction is not possible for because of our
Noise	429.319	429.910	-	-
Noise	434.367	435.262	-	-
Speech	437.151	438.983	20043934	Climate
Speech	438.105	439.146	86405178	Climate yes
Speech	439.466	452.665	20043934	Yes ma'am but we can bring it in some other way so I will give you in that way same like wood we have like miniature theme miniature theme in the sense some people will not like too many clumsy items and all it will be very simple.
Speech	452.935	460.389	20043934	So miniature theme also we will give you and also rustik feel , rustic feel in the sense it will look like old a traditional.
Speech	461.605	466.038	86405178	I like traditional
Speech	462.076	463.204	20043934	Somewhat like that
Speech	464.884	466.175	20043934	Okay
Speech	466.778	476.045	20043934	Okay ma'am sure ma'am in the themes I will give you themes like around ten to twelve themes we will give you a based on the themes your selecting we will put the interior ma'am.
Speech	477.185	481.148	86405178	Can you share that teams and plans to my WhatsApp number ?
Speech	482.016	486.115	20043934	Yeah , sure ma'am I will initially I will give you the details regarding the plot
Speech	486.923	494.932	20043934	After that I will give you the plan models interior models and indoor Plantation models also ma'am.
Speech	487.086	487.884	86405178	Okay
Speech	495.564	497.653	20043934	And the themes also okay
Speech	497.470	498.149	86405178	Okay ma'am
Speech	499.086	503.723	20043934	So completely you can give everything to us and you can feel free to connect this ma'am
Speech	504.822	507.127	86405178	Sure ma'am sure sure I will connect okay
Speech	507.317	518.240	20043934	In your busy schedule you cannot took over each and everything so we are here to take care of all the things ma'am you can say whatever you need so that we will fulfill everything ma'am.
Speech	519.879	521.908	86405178	Okay ma'am okay thank you
Speech	522.224	524.043	20043934	Okay thank you for choosing us ma'am.
Speech	525.259	528.158	86405178	Thank you ma'am thank you thank you so much

TIME

TRANSCRIPT

1.769 - 2.655

Hello Futurebee

3.653 - 4.740

Hello Futurebee

5.855 - 6.689

Good morning ma'am

6.065 - 6.727

7.615 - 7.767

8.275 - 9.064

Good morning

9.502 - 11.487

Welcome to <initial>JPS</initial> property maker.

13.993 - 15.019

Yes ma'am

15.727 - 17.094

How can I help you ma'am ?

18.143 - 22.734

[filler] ma'am I want I want I want to buy one land.

24.143 - 27.085

Okay ma'am we are getting around tutukadi

26.925 - 27.350

28.568 - 30.277

Yes ma'am I am tutukadi

30.713 - 35.003

Okay ma'am in tutukadi which area you prefer to get your land ?

36.179 - 43.722

In tutukadi American hospital nearby American hospital one empty land I saw one empty land is there

44.323 - 49.587

[filler] Can you say how much amount it will cost will be?

45.371 - 46.048

50.911 - 54.344

So you are expecting like a plot or house?

52.923 - 54.734

55.261 - 55.493

55.734 - 59.314

[filler] I am expecting to make a home

56.996 - 58.121

59.978 - 61.084

our own house .

61.310 - 66.265

[noise] Okay ma'am then you are going to buy an empty land your going to build by yourself

62.609 - 63.634

I want to build

67.397 - 68.072

Yes ma'am

68.227 - 73.802

Okay ma'am then empty land in the sense one plot costs around five point five lakhs ma'am

72.319 - 72.915

73.867 - 74.177

74.959 - 75.039

75.772 - 80.825

one plot [filler] One plot means how many cent it will be ?

77.361 - 77.727

Yes

81.870 - 83.430

Two point five cents ma'am

82.733 - 83.474

83.870 - 84.837

Two point five cents

85.265 - 88.284

Two point five cents five lakhs rupees

85.873 - 86.515

Yes

88.936 - 90.566

Yeah five point five lakhs ma'am

90.784 - 93.040

Five point five lakhs okay ma'am okay

93.659 - 96.010

[filler] Okay what are the

95.066 - 96.117

If you need

97.168 - 98.061

Yeah tell me ma'am

98.831 - 111.001

If you need to construct even we can construct and give you as plot itself from completely full furnished plot also we are giving and a semi furnished plot also we are giving and empty plot also we are giving ma'am.

112.299 - 117.417

[filler] Okay okay ma'am then you I you you will make that plot ma'am

118.444 - 119.739

For us

118.459 - 123.180

Okay ma'am then what is your requirement how many <initial>BHK</initial> you need ?

124.796 - 131.355

okay In first floor [filler] I need one car parking

131.894 - 137.798

[filler] area nearby car parking area [filler] Plantation trees

138.449 - 142.180

That and all I need I want to create that area

142.770 - 150.889

In first floor okay ground ground area then next in first floor one kitchen in first floor

144.139 - 144.943

Okay ma'am

146.431 - 146.907

Okay

148.127 - 148.735

Okay

151.205 - 155.919

One bedroom with attached bathroom and a hall, balcony

156.526 - 160.513

With balcony I need a one first floor

162.181 - 167.048

Okay ma'am then you are in the ground floor you are asking only for planting and car parking

162.242 - 162.721

okay

167.358 - 170.389

Yes ma'am only car parking and planting

171.050 - 172.074

171.086 - 175.032

In the first floor only you need kitchen and hall and one bedroom

174.358 - 175.098

175.502 - 186.788

One bedroom and also in above the second floor the same thing[filler] a bedroom double two bedroom and one kitchen and one[filler] balcony.

187.276 - 193.252

In bedroom I need balcony attached with our bedroom

195.072 - 199.276

Okay okay ma'am in the first floor also you need same like that balcony attached with bedroom

199.471 - 200.792

Yes yes ofcourse

200.979 - 204.913

Okay ma'am in first floor and second floor you need a balcony attached with bedroom

206.877 - 208.818

Yeah in the side

207.479 - 208.739

You need dining area?

209.805 - 213.758

Dining area is along with that kitchen

214.959 - 221.585

Okay ma'am I have an option ma'am you need the dining area like kitchen come dining or hall come dining

223.080 - 237.669

no no kitchen come dining hall separate oh I forget to add hall away kitchen with dining hall then hall that TV and all I see

229.235 - 229.770

Okay

235.675 - 236.419

Okay

238.876 - 252.912

Okay ma'am as per your requirement we can have some designs so we can share you in your whatsapp so that you can choose the like plans we can choose the plans first you can come

245.770 - 246.441

Okay ma'am

250.887 - 251.311

254.359 - 255.407

Okay ma'am

255.151 - 260.161

So that we can make documentation for getting that land

262.043 - 262.858

Okay ma'am

263.119 - 269.639

So after that we can proceed with the building construction because after getting the documentation only we can move for construction

270.951 - 275.052

Yeah ofcourse ma'am after finishing only

271.980 - 272.973

275.653 - 288.117

Yeah sure ma'am for the empty plot for that two point five cents plot you have to pay five point five lakhs and after the completion of documentation process we can start the construction for the construction

288.579 - 293.305

First square feet we offer like two thousand four hundred we are charging

295.271 - 296.127

For what ma'am

296.730 - 299.834

For construction we are charging yes

298.338 - 306.781

Okay but another I have one doubt that plot two point five cents is five point five lakhs

307.129 - 311.841

If I register that land means it will come more no

307.992 - 308.612

Yes

313.357 - 314.968

Yes it will come more

313.572 - 317.377

That how much I will pay

317.973 - 321.670

For documentation process it will come around eighty thousand ma'am

322.153 - 325.605

Eighty thousand okay for two point five cent land

326.370 - 327.309

Yes ma'am

328.023 - 332.324

oaky okay ma'am then after that only we construction building

333.807 - 334.396

yes

334.490 - 337.329

okay ma'am okay okay ma'am

335.944 - 350.257

so building construction cost is like for square feet two thousand four hundred that is like only for the budling not for the interior in that for interior we will be cost charging sperate amount and also for wood work will be charging sperate amount

339.814 - 341.264

two thousand four hundred

343.350 - 344.951

351.932 - 358.343

okay ma'am okay (()) inside the house or you put outside

359.221 - 363.129

That is as per your require ma'am you need inside or outside

364.031 - 366.531

I wish to put inside

367.396 - 379.608

Okay ma'am sure ma'am we can give you a construction as per your dream ma'am so it is completely customisable in the two point five cents we can put some plans like four to five plans I will share you

381.060 - 381.709

Okay ma'am

381.314 - 392.079

So you can check which plan is convenient for you you choose

393.271 - 395.406

Okay ma'am sure thank you

395.701 - 399.951

And also like you need to do inter

401.384 - 404.971

Yeah ofcourse I will do interior also

402.384 - 402.990

405.747 - 419.471

Okay ma'am then for interior we have many things

419.826 - 426.596

Not using the completely wood but the wood texture we can bring

428.259 - 437.122

yeah I like wood construction only ma'am but here wood construction is not possible for because of our

429.319 - 429.910

434.367 - 435.262

437.151 - 438.983

Climate

438.105 - 439.146

Climate yes

439.466 - 452.665

Yes ma'am but we can bring it in some other way so I will give you in that way same like wood we have like miniature theme miniature theme in the sense some people will not like too many clumsy items and all it will be very simple.

452.935 - 460.389

So miniature theme also we will give you and also rustik feel , rustic feel in the sense it will look like old a traditional.

461.605 - 466.038

I like traditional

462.076 - 463.204

Somewhat like that

464.884 - 466.175

Okay

466.778 - 476.045

Okay ma'am sure ma'am in the themes I will give you themes like around ten to twelve themes we will give you a based on the themes your selecting we will put the interior ma'am.

477.185 - 481.148

Can you share that teams and plans to my WhatsApp number ?

482.016 - 486.115

Yeah , sure ma'am I will initially I will give you the details regarding the plot

486.923 - 494.932

After that I will give you the plan models interior models and indoor Plantation models also ma'am.

487.086 - 487.884

Okay

495.564 - 497.653

And the themes also okay

497.470 - 498.149

Okay ma'am

499.086 - 503.723

So completely you can give everything to us and you can feel free to connect this ma'am

504.822 - 507.127

Sure ma'am sure sure I will connect okay

507.317 - 518.240

In your busy schedule you cannot took over each and everything so we are here to take care of all the things ma'am you can say whatever you need so that we will fulfill everything ma'am.

519.879 - 521.908

Okay ma'am okay thank you

522.224 - 524.043

Okay thank you for choosing us ma'am.

525.259 - 528.158

Thank you ma'am thank you thank you so much

Dataset Details

Language

English

Language code

en-In

Country

India

Accents

Chandigarh, Chhattisgarh ...moreDelhi, Gujarat, Jammu and Kashmir, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal

Gender Distribution

M:60, F:40

Age Group

18-70