English (India) Call Center Speech Dataset for Delivery & Logistics

The audio dataset comprises call center conversations for the Delivery & Logistics domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Delivery and Logistics domain designed to enhance the development of call center speech recognition models specifically for the Delivery and Logistics industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and xscenarios related to the Delivery and Logistics domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Order Tracking

•Delivery Complaint

•Undeliverable Address

•Delivery Method Selection

•Return Process Enquiry

•Order Modification, and many more

•Outbound Calls:

•Delivery Confirmation

•Delivery Subscription

•Incorrect Address

•Missed Delivery Attempt

•Delivery Feedback

•Out-of-Stock Notification

•Delivery Satisfaction Survey, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Delivery and Logistics domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Delivery and Logistics domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Delivery and Logistics sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Delivery and Logistics industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Delivery and Logistics domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Delivery and Logistics domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

00:00

ATTRIBUTES

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT

Speech	0.274	1.338	98587502	Hello Futurebee
Speech	1.318	2.477	93048179	Hello Futurebee
Noise	1.390	1.907	-	-
Noise	2.669	3.499	-	-
Speech	3.548	6.349	98587502	Welcome to Buy zone. How can I help you ma'am?
Speech	7.724	11.399	93048179	[filler] Yes ma'am, I'm ch~ I'm chen~ I'm from Chennai Tamilnadu.
Noise	8.705	13.051	-	-
Speech	12.147	16.274	93048179	[filler] I ordered one product in your Buy zone website.
Noise	13.843	15.096	-	-
Noise	15.900	16.390	-	-
Speech	16.498	17.399	98587502	Okay
Speech	16.699	20.949	93048179	[filler] Yesterday I received that product with damage.
Noise	18.442	21.224	-	-
Speech	21.873	24.224	98587502	[filler] Sorry for the inconvenience ma'am.
Speech	23.548	23.998	93048179	Can I
Noise	25.403	26.658	-	-
Speech	26.172	30.274	93048179	Okay okay, what is the procedure to exchange this item?
Noise	27.150	27.397	-	-
Noise	28.199	29.472	-	-
Speech	30.349	36.698	98587502	You need the same item without damage or you need to order some other item for this price?
Speech	38.597	42.597	93048179	No ma'am I need the same item with good quality.
Noise	41.225	42.512	-	-
Speech	42.774	48.923	98587502	Okay ma'am, then after receiving you might have received a notification in your Buy zone app, right?
Speech	51.548	64.623	98587502	So in that app itself, it will ask for a feedback. [noise] So you can go to that feedback form and right us the product is damaged. [noise] and also you have to take a photo of the product which is damaged and upload there ma'am.
Speech	51.921	52.871	93048179	Yes ma'am
Speech	67.114	70.795	93048179	Okay ma'am okay. [filler] How (())
Speech	67.467	68.885	98587502	and then below that
Noise	68.875	69.992	-	-
Speech	71.248	76.969	98587502	Yeah, there you have to write what is the damage in that product [noise] and when did you order it
Speech	77.554	79.329	98587502	when did you order this product?
Noise	80.359	80.584	-	-
Speech	81.206	87.180	93048179	Ma'am I ordered a [filler] May fifth Okay, today the date is may twenty-two.
Speech	87.695	89.352	98587502	Okay ma'am, when you [noise] get
Speech	88.346	90.873	93048179	So I got this product also very delay
Noise	91.278	91.980	-	-
Speech	91.995	93.647	98587502	When did you received this product?
Speech	95.495	98.822	93048179	[filler] Yesterday only I received this product ma'am, may twenty-one.
Speech	98.745	107.697	98587502	Okay ma'am. From after receiving this product, within twelve days you have to put the feedback or comment. [noise] to reach a change that product ma'am.
Speech	110.046	112.596	93048179	[filler] It will take twelve days ma'am?
Speech	112.272	122.753	98587502	No ma'am now itself you can apply for the return. [noise] within twelve days you have to apply for the return after twelve days if you are applying for the return means we will not take back.
Noise	118.877	119.068	-	-
Noise	123.034	123.236	-	-
Speech	125.152	130.572	93048179	okay ma'am okay, okay today I will [filler] [filler] write the review on your website ma'am, okay?
Noise	126.910	127.315	-	-
Speech	130.997	142.187	98587502	Okay ma'am you can put there feedback [noise] and you can submit it so that our delivery partner will come to your home to pick up the product ma'am. [noise] You have to pack that product in a sealed way
Speech	142.645	147.101	98587502	and you can hand with this to the delivery boy, he will take over the product
Speech	144.818	145.596	93048179	Okay ma'am.
Noise	147.102	147.450	-	-
Speech	147.630	150.145	98587502	After that, you can reorder the same product.
Noise	150.214	150.483	-	-
Speech	152.770	156.794	93048179	[filler] Okay ma'am okay. How many days it will take [filler]
Noise	154.472	154.719	-	-
Noise	155.910	157.113	-	-
Speech	157.318	158.943	93048179	can I get that product again?
Noise	158.068	159.135	-	-
Speech	159.471	161.520	98587502	It will take maximum seven days ma'am.
Speech	163.169	164.568	93048179	it will take a seven days
Speech	163.746	164.294	98587502	Yes
Speech	164.996	173.294	93048179	Okay ma'am okay, then I will write there a feedback in your website and a or if I have any doubts I will message you.
Noise	165.551	165.866	-	-
Noise	167.753	169.045	-	-
Noise	170.326	173.461	-	-
Speech	173.596	182.068	98587502	Yeah okay ma'am in the chat itself Buy zone chat itself you can have a text message [noise] and we will help you in whatever the way you need.
Speech	180.496	181.145	93048179	Yeah
Speech	183.717	187.370	93048179	Yes ma'am I know there is a chat in your website I saw that okay.
Speech	187.395	188.044	98587502	Okay ma'am.
Speech	189.145	190.495	93048179	Okay ma'am [filler]
Speech	190.645	192.669	98587502	anything else you want to ask ma'am?
Speech	191.193	192.092	93048179	and I
Noise	193.393	195.129	-	-
Speech	193.645	203.318	93048179	yes ma'am I order another one product [filler] it~ it will~ it will take more delay [filler] it's delay from your side ma'am?
Noise	196.663	198.304	-	-
Noise	201.967	202.461	-	-
Speech	203.967	207.443	98587502	Can I know the product code or something?
Noise	207.742	208.911	-	-
Speech	208.245	211.669	93048179	[filler] Yes ma'am <initial>VKU</initial> one three four five ma'am.
Noise	211.214	211.371	-	-
Speech	211.770	213.818	98587502	Okay please be in the line ma'am.
Noise	215.394	215.989	-	-
Speech	215.995	216.745	93048179	Okay ma'am.
Speech	218.620	220.034	98587502	Ma'am you have ordered on which date?
Noise	220.058	220.941	-	-
Speech	222.443	223.919	93048179	[filler] May twenty ma'am
Noise	222.592	223.467	-	-
Speech	223.943	227.794	98587502	May twenty, did you get any message like when will you receive this product?
Speech	230.019	237.866	93048179	[filler] Today is date ma'am receiving date but still I did~ I didn't get the now that material.
Noise	234.529	237.810	-	-
Speech	237.919	244.394	98587502	Okay ma'am your product is under delay in manufacturing unit ma'am. this product we are receiving from the third party.
Speech	246.394	247.144	93048179	Okay
Speech	246.616	255.967	98587502	Not directly from the amazon, it is from the third party. [noise] So the manufacturing unit is delaying it [noise] so it will be received for you within this Saturday ma'am.
Speech	258.319	268.619	93048179	[filler] Okay ma'am. But okay please send the product check the product and send ma'am. [filler] I ordered many products in your Buy zone app
Speech	268.918	271.444	93048179	but it will receive damaged
Noise	269.069	269.718	-	-
Speech	271.769	279.593	93048179	[filler] some damaged and some~ some somethings it will be I ordered one color but received the different color like that
Noise	272.736	279.468	-	-
Speech	279.918	280.418	98587502	[filler]
Speech	280.817	282.567	98587502	Ma'am will you check the
Speech	282.043	282.718	93048179	[filler]
Speech	284.218	288.016	98587502	patterns and all choosing colors and all did you checked and choose?
Speech	289.391	298.168	93048179	Yes ma'am I~ I will choose the color~ I will choose one color but product received at my side it will change that color
Noise	289.788	298.979	-	-
Speech	298.543	300.266	93048179	it will send a different color
Speech	300.843	315.567	98587502	Then also you can go to the same product review or [noise] feedback page and you can give you the feedback so that the same like this we will send the delivery boy so that you can return that product and give again, but it will take
Speech	316.067	317.766	98587502	some one week~ one more week.
Speech	320.341	326.192	93048179	Yeah, I feel take some days ma'am so you'll have to check and send that material ma'am.
Speech	325.567	332.692	98587502	Okay ma'am I will take your point in my side so we will surely check out this ma'am thereafter it will not happen ma'am.
Speech	330.641	330.966	93048179	[filler]
Noise	333.625	335.885	-	-
Speech	334.442	349.216	93048179	Most of the items that is the jewelry item means it will always damaged items ma'am. Some (()) product Like that some damage is done in jewelry side so you have to say that jewelry section
Noise	338.080	343.552	-	-
Speech	349.867	350.942	98587502	Okay okay
Speech	350.567	354.391	93048179	and say~ ss~ said in my reviews ma'am.
Noise	351.241	354.112	-	-
Speech	354.367	368.631	98587502	Okay ma'am but we are tie-up with so many partners. [noise] we are not directly giving the product. [noise] so whenever you buy a product in you will be having the feedback page [noise] you can go and check the reviews before buying any products
Noise	361.894	362.391	-	-
Speech	368.688	378.912	98587502	because we are not directly giving you the product we Buy zone. [noise] So we have a tied-up partner. Even a small venture can also sell any item using our app. [noise]
Speech	374.314	375.115	93048179	Okay ma'am.
Speech	378.958	385.615	98587502	So before getting any product you just go inside that product page and go to the review section
Speech	381.641	382.439	93048179	[filler]
Speech	385.915	398.266	98587502	you just check whether the person who bought before have given any bad comments or not [noise] so that we can check the comments and after that you can buy it ma'am so that we can assure you that you will get the good product.
Noise	395.035	395.642	-	-
Speech	400.841	403.165	93048179	Okay ma'am now I understand your procedure.
Noise	400.853	403.586	-	-
Speech	403.415	406.856	93048179	Okay, thank you for your (()) information ma'am. [filler]
Speech	405.341	411.314	98587502	Yeah sure ma'am we are here to deliver all over the world. [noise] So you just have a review check review
Noise	407.385	407.939	-	-
Speech	410.514	410.889	93048179	[filler]
Speech	411.564	415.838	98587502	and then you can order so that you will [noise] have receive the good product ma'am.
Speech	413.939	414.338	93048179	Yes
Speech	417.588	424.593	93048179	Okay okay next time whenever I order the product I through the reviews first after that I will order the product ma'am okay?
Noise	421.689	423.934	-	-
Speech	423.935	424.713	98587502	Yeah ma'am.
Speech	425.814	428.014	93048179	Thank you for your information ma'am for that
Noise	425.991	427.991	-	-
Speech	428.290	429.065	93048179	[filler]
Speech	428.990	430.889	98587502	Anything else you want to ask ma'am?
Speech	429.726	430.210	93048179	[filler]
Speech	432.665	437.865	93048179	[filler] No ma'am [filler] I~ you said the more information for me.
Noise	435.384	437.923	-	-
Speech	438.213	439.040	98587502	Okay ma'am.
Speech	439.490	443.290	98587502	So do you~ do you have buying membership in the Buy zone app?
Speech	440.588	442.514	93048179	[filler] You are saying [filler]
Speech	445.213	448.240	93048179	No ma'am I don't have that info~ membership ma'am.
Speech	448.389	453.713	98587502	It is a good offer ma'am now also you will be getting the prime membership for triple nine amount.
Speech	454.240	461.987	98587502	only triple nine you have to pay [noise] and for the all the order you are making [noise] you will get delivery charges as a free. [noise]
Speech	463.737	466.189	93048179	Okay okay, per year or per month?
Noise	464.047	465.429	-	-
Speech	465.639	467.558	98587502	Per month you have to pay triple nine ma'am.
Speech	469.411	472.487	93048179	Per month triple ma'am? okay okay.
Speech	472.088	474.264	98587502	You're asking for per month or per year ma'am?
Speech	475.615	476.709	93048179	Per year ma'am.
Speech	476.230	477.762	98587502	Per year triple nine only ma'am.
Noise	477.721	478.148	-	-
Speech	479.730	480.719	93048179	Okay ma'am okay okay
Speech	479.791	483.504	98587502	For per year triple nine only if you are getting it you will get the delivery fees.
Speech	483.737	493.987	98587502	you will not charge the delivery fee. you can get the whatever the product you order you can get without the delivery fees. [noise] and also you will be having some lightning (()).
Noise	488.487	489.264	-	-
Speech	496.588	498.463	93048179	Okay ma'am good [filler]
Speech	496.814	501.538	98587502	You will get some products in very low price only for prime membership we are offering them ma'am.
Speech	503.237	509.663	93048179	Okay ma'am okay I will discuss with my husband and I will pay that amount.
Speech	509.913	510.987	98587502	Yeah sure ma'am.
Speech	511.338	513.171	98587502	Thank you for contacting Buy zone ma'am.
Noise	513.172	513.461	-	-
Noise	514.738	515.687	-	-
Speech	515.086	516.238	93048179	Okay thank you.

TIME

TRANSCRIPT

0.274 - 1.338

Hello Futurebee

1.318 - 2.477

Hello Futurebee

1.390 - 1.907

2.669 - 3.499

3.548 - 6.349

Welcome to Buy zone. How can I help you ma'am?

7.724 - 11.399

[filler] Yes ma'am, I'm ch~ I'm chen~ I'm from Chennai Tamilnadu.

8.705 - 13.051

12.147 - 16.274

[filler] I ordered one product in your Buy zone website.

13.843 - 15.096

15.900 - 16.390

16.498 - 17.399

Okay

16.699 - 20.949

[filler] Yesterday I received that product with damage.

18.442 - 21.224

21.873 - 24.224

[filler] Sorry for the inconvenience ma'am.

23.548 - 23.998

Can I

25.403 - 26.658

26.172 - 30.274

Okay okay, what is the procedure to exchange this item?

27.150 - 27.397

28.199 - 29.472

30.349 - 36.698

You need the same item without damage or you need to order some other item for this price?

38.597 - 42.597

No ma'am I need the same item with good quality.

41.225 - 42.512

42.774 - 48.923

Okay ma'am, then after receiving you might have received a notification in your Buy zone app, right?

51.548 - 64.623

So in that app itself, it will ask for a feedback. [noise] So you can go to that feedback form and right us the product is damaged. [noise] and also you have to take a photo of the product which is damaged and upload there ma'am.

51.921 - 52.871

Yes ma'am

67.114 - 70.795

Okay ma'am okay. [filler] How (())

67.467 - 68.885

and then below that

68.875 - 69.992

71.248 - 76.969

Yeah, there you have to write what is the damage in that product [noise] and when did you order it

77.554 - 79.329

when did you order this product?

80.359 - 80.584

81.206 - 87.180

Ma'am I ordered a [filler] May fifth Okay, today the date is may twenty-two.

87.695 - 89.352

Okay ma'am, when you [noise] get

88.346 - 90.873

So I got this product also very delay

91.278 - 91.980

91.995 - 93.647

When did you received this product?

95.495 - 98.822

[filler] Yesterday only I received this product ma'am, may twenty-one.

98.745 - 107.697

Okay ma'am. From after receiving this product, within twelve days you have to put the feedback or comment. [noise] to reach a change that product ma'am.

110.046 - 112.596

[filler] It will take twelve days ma'am?

112.272 - 122.753

No ma'am now itself you can apply for the return. [noise] within twelve days you have to apply for the return after twelve days if you are applying for the return means we will not take back.

118.877 - 119.068

123.034 - 123.236

125.152 - 130.572

okay ma'am okay, okay today I will [filler] [filler] write the review on your website ma'am, okay?

126.910 - 127.315

130.997 - 142.187

Okay ma'am you can put there feedback [noise] and you can submit it so that our delivery partner will come to your home to pick up the product ma'am. [noise] You have to pack that product in a sealed way

142.645 - 147.101

and you can hand with this to the delivery boy, he will take over the product

144.818 - 145.596

Okay ma'am.

147.102 - 147.450

147.630 - 150.145

After that, you can reorder the same product.

150.214 - 150.483

152.770 - 156.794

[filler] Okay ma'am okay. How many days it will take [filler]

154.472 - 154.719

155.910 - 157.113

157.318 - 158.943

can I get that product again?

158.068 - 159.135

159.471 - 161.520

It will take maximum seven days ma'am.

163.169 - 164.568

it will take a seven days

163.746 - 164.294

Yes

164.996 - 173.294

Okay ma'am okay, then I will write there a feedback in your website and a or if I have any doubts I will message you.

165.551 - 165.866

167.753 - 169.045

170.326 - 173.461

173.596 - 182.068

Yeah okay ma'am in the chat itself Buy zone chat itself you can have a text message [noise] and we will help you in whatever the way you need.

180.496 - 181.145

Yeah

183.717 - 187.370

Yes ma'am I know there is a chat in your website I saw that okay.

187.395 - 188.044

Okay ma'am.

189.145 - 190.495

Okay ma'am [filler]

190.645 - 192.669

anything else you want to ask ma'am?

191.193 - 192.092

and I

193.393 - 195.129

193.645 - 203.318

yes ma'am I order another one product [filler] it~ it will~ it will take more delay [filler] it's delay from your side ma'am?

196.663 - 198.304

201.967 - 202.461

203.967 - 207.443

Can I know the product code or something?

207.742 - 208.911

208.245 - 211.669

[filler] Yes ma'am <initial>VKU</initial> one three four five ma'am.

211.214 - 211.371

211.770 - 213.818

Okay please be in the line ma'am.

215.394 - 215.989

215.995 - 216.745

Okay ma'am.

218.620 - 220.034

Ma'am you have ordered on which date?

220.058 - 220.941

222.443 - 223.919

[filler] May twenty ma'am

222.592 - 223.467

223.943 - 227.794

May twenty, did you get any message like when will you receive this product?

230.019 - 237.866

[filler] Today is date ma'am receiving date but still I did~ I didn't get the now that material.

234.529 - 237.810

237.919 - 244.394

Okay ma'am your product is under delay in manufacturing unit ma'am. this product we are receiving from the third party.

246.394 - 247.144

Okay

246.616 - 255.967

Not directly from the amazon, it is from the third party. [noise] So the manufacturing unit is delaying it [noise] so it will be received for you within this Saturday ma'am.

258.319 - 268.619

[filler] Okay ma'am. But okay please send the product check the product and send ma'am. [filler] I ordered many products in your Buy zone app

268.918 - 271.444

but it will receive damaged

269.069 - 269.718

271.769 - 279.593

[filler] some damaged and some~ some somethings it will be I ordered one color but received the different color like that

272.736 - 279.468

279.918 - 280.418

[filler]

280.817 - 282.567

Ma'am will you check the

282.043 - 282.718

[filler]

284.218 - 288.016

patterns and all choosing colors and all did you checked and choose?

289.391 - 298.168

Yes ma'am I~ I will choose the color~ I will choose one color but product received at my side it will change that color

289.788 - 298.979

298.543 - 300.266

it will send a different color

300.843 - 315.567

Then also you can go to the same product review or [noise] feedback page and you can give you the feedback so that the same like this we will send the delivery boy so that you can return that product and give again, but it will take

316.067 - 317.766

some one week~ one more week.

320.341 - 326.192

Yeah, I feel take some days ma'am so you'll have to check and send that material ma'am.

325.567 - 332.692

Okay ma'am I will take your point in my side so we will surely check out this ma'am thereafter it will not happen ma'am.

330.641 - 330.966

[filler]

333.625 - 335.885

334.442 - 349.216

Most of the items that is the jewelry item means it will always damaged items ma'am. Some (()) product Like that some damage is done in jewelry side so you have to say that jewelry section

338.080 - 343.552

349.867 - 350.942

Okay okay

350.567 - 354.391

and say~ ss~ said in my reviews ma'am.

351.241 - 354.112

354.367 - 368.631

Okay ma'am but we are tie-up with so many partners. [noise] we are not directly giving the product. [noise] so whenever you buy a product in you will be having the feedback page [noise] you can go and check the reviews before buying any products

361.894 - 362.391

368.688 - 378.912

because we are not directly giving you the product we Buy zone. [noise] So we have a tied-up partner. Even a small venture can also sell any item using our app. [noise]

374.314 - 375.115

Okay ma'am.

378.958 - 385.615

So before getting any product you just go inside that product page and go to the review section

381.641 - 382.439

[filler]

385.915 - 398.266

you just check whether the person who bought before have given any bad comments or not [noise] so that we can check the comments and after that you can buy it ma'am so that we can assure you that you will get the good product.

395.035 - 395.642

400.841 - 403.165

Okay ma'am now I understand your procedure.

400.853 - 403.586

403.415 - 406.856

Okay, thank you for your (()) information ma'am. [filler]

405.341 - 411.314

Yeah sure ma'am we are here to deliver all over the world. [noise] So you just have a review check review

407.385 - 407.939

410.514 - 410.889

[filler]

411.564 - 415.838

and then you can order so that you will [noise] have receive the good product ma'am.

413.939 - 414.338

Yes

417.588 - 424.593

Okay okay next time whenever I order the product I through the reviews first after that I will order the product ma'am okay?

421.689 - 423.934

423.935 - 424.713

Yeah ma'am.

425.814 - 428.014

Thank you for your information ma'am for that

425.991 - 427.991

428.290 - 429.065

[filler]

428.990 - 430.889

Anything else you want to ask ma'am?

429.726 - 430.210

[filler]

432.665 - 437.865

[filler] No ma'am [filler] I~ you said the more information for me.

435.384 - 437.923

438.213 - 439.040

Okay ma'am.

439.490 - 443.290

So do you~ do you have buying membership in the Buy zone app?

440.588 - 442.514

[filler] You are saying [filler]

445.213 - 448.240

No ma'am I don't have that info~ membership ma'am.

448.389 - 453.713

It is a good offer ma'am now also you will be getting the prime membership for triple nine amount.

454.240 - 461.987

only triple nine you have to pay [noise] and for the all the order you are making [noise] you will get delivery charges as a free. [noise]

463.737 - 466.189

Okay okay, per year or per month?

464.047 - 465.429

465.639 - 467.558

Per month you have to pay triple nine ma'am.

469.411 - 472.487

Per month triple ma'am? okay okay.

472.088 - 474.264

You're asking for per month or per year ma'am?

475.615 - 476.709

Per year ma'am.

476.230 - 477.762

Per year triple nine only ma'am.

477.721 - 478.148

479.730 - 480.719

Okay ma'am okay okay

479.791 - 483.504

For per year triple nine only if you are getting it you will get the delivery fees.

483.737 - 493.987

you will not charge the delivery fee. you can get the whatever the product you order you can get without the delivery fees. [noise] and also you will be having some lightning (()).

488.487 - 489.264

496.588 - 498.463

Okay ma'am good [filler]

496.814 - 501.538

You will get some products in very low price only for prime membership we are offering them ma'am.

503.237 - 509.663

Okay ma'am okay I will discuss with my husband and I will pay that amount.

509.913 - 510.987

Yeah sure ma'am.

511.338 - 513.171

Thank you for contacting Buy zone ma'am.

513.172 - 513.461

514.738 - 515.687

515.086 - 516.238

Okay thank you.

Dataset Details

Language

English

Language code

en-In

Country

India

Accents

Chandigarh, Chhattisgarh ...moreDelhi, Gujarat, Jammu and Kashmir, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal

Gender Distribution

M:60, F:40

Age Group

18-70