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Hello Futurebee
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Hello Futurebee
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Welcome to Buy zone. How can I help you ma'am?
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[filler] Yes ma'am, I'm ch~ I'm chen~ I'm from Chennai Tamilnadu.
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[filler] I ordered one product in your Buy zone website.
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[filler] Yesterday I received that product with damage.
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[filler] Sorry for the inconvenience ma'am.
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Okay okay, what is the procedure to exchange this item?
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You need the same item without damage or you need to order some other item for this price?
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No ma'am I need the same item with good quality.
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Okay ma'am, then after receiving you might have received a notification in your Buy zone app, right?
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So in that app itself, it will ask for a feedback. [noise] So you can go to that feedback form and right us the product is damaged. [noise] and also you have to take a photo of the product which is damaged and upload there ma'am.
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Okay ma'am okay. [filler] How (())
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and then below that
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Yeah, there you have to write what is the damage in that product [noise] and when did you order it
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when did you order this product?
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Ma'am I ordered a [filler] May fifth Okay, today the date is may twenty-two.
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Okay ma'am, when you [noise] get
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So I got this product also very delay
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When did you received this product?
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[filler] Yesterday only I received this product ma'am, may twenty-one.
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Okay ma'am. From after receiving this product, within twelve days you have to put the feedback or comment. [noise] to reach a change that product ma'am.
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[filler] It will take twelve days ma'am?
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No ma'am now itself you can apply for the return. [noise] within twelve days you have to apply for the return after twelve days if you are applying for the return means we will not take back.
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okay ma'am okay, okay today I will [filler] [filler] write the review on your website ma'am, okay?
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Okay ma'am you can put there feedback [noise] and you can submit it so that our delivery partner will come to your home to pick up the product ma'am. [noise] You have to pack that product in a sealed way
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and you can hand with this to the delivery boy, he will take over the product
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Okay ma'am.
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After that, you can reorder the same product.
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[filler] Okay ma'am okay. How many days it will take [filler]
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can I get that product again?
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It will take maximum seven days ma'am.
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it will take a seven days
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Okay ma'am okay, then I will write there a feedback in your website and a or if I have any doubts I will message you.
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Yeah okay ma'am in the chat itself Buy zone chat itself you can have a text message [noise] and we will help you in whatever the way you need.
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Yes ma'am I know there is a chat in your website I saw that okay.
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Okay ma'am.
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Okay ma'am [filler]
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anything else you want to ask ma'am?
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yes ma'am I order another one product [filler] it~ it will~ it will take more delay [filler] it's delay from your side ma'am?
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Can I know the product code or something?
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[filler] Yes ma'am <initial>VKU</initial> one three four five ma'am.
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Okay please be in the line ma'am.
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Okay ma'am.
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Ma'am you have ordered on which date?
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[filler] May twenty ma'am
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May twenty, did you get any message like when will you receive this product?
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[filler] Today is date ma'am receiving date but still I did~ I didn't get the now that material.
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Okay ma'am your product is under delay in manufacturing unit ma'am. this product we are receiving from the third party.
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Not directly from the amazon, it is from the third party. [noise] So the manufacturing unit is delaying it [noise] so it will be received for you within this Saturday ma'am.
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[filler] Okay ma'am. But okay please send the product check the product and send ma'am. [filler] I ordered many products in your Buy zone app
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but it will receive damaged
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[filler] some damaged and some~ some somethings it will be I ordered one color but received the different color like that
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[filler]
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Ma'am will you check the
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[filler]
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patterns and all choosing colors and all did you checked and choose?
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Yes ma'am I~ I will choose the color~ I will choose one color but product received at my side it will change that color
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it will send a different color
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Then also you can go to the same product review or [noise] feedback page and you can give you the feedback so that the same like this we will send the delivery boy so that you can return that product and give again, but it will take
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some one week~ one more week.
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Yeah, I feel take some days ma'am so you'll have to check and send that material ma'am.
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Okay ma'am I will take your point in my side so we will surely check out this ma'am thereafter it will not happen ma'am.
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[filler]
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Most of the items that is the jewelry item means it will always damaged items ma'am. Some (()) product Like that some damage is done in jewelry side so you have to say that jewelry section
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Okay okay
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and say~ ss~ said in my reviews ma'am.
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Okay ma'am but we are tie-up with so many partners. [noise] we are not directly giving the product. [noise] so whenever you buy a product in you will be having the feedback page [noise] you can go and check the reviews before buying any products
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because we are not directly giving you the product we Buy zone. [noise] So we have a tied-up partner. Even a small venture can also sell any item using our app. [noise]
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Okay ma'am.
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So before getting any product you just go inside that product page and go to the review section
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[filler]
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you just check whether the person who bought before have given any bad comments or not [noise] so that we can check the comments and after that you can buy it ma'am so that we can assure you that you will get the good product.
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Okay ma'am now I understand your procedure.
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Okay, thank you for your (()) information ma'am. [filler]
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Yeah sure ma'am we are here to deliver all over the world. [noise] So you just have a review check review
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[filler]
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and then you can order so that you will [noise] have receive the good product ma'am.
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Okay okay next time whenever I order the product I through the reviews first after that I will order the product ma'am okay?
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Yeah ma'am.
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Thank you for your information ma'am for that
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[filler]
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Anything else you want to ask ma'am?
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[filler]
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[filler] No ma'am [filler] I~ you said the more information for me.
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Okay ma'am.
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So do you~ do you have buying membership in the Buy zone app?
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[filler] You are saying [filler]
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No ma'am I don't have that info~ membership ma'am.
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It is a good offer ma'am now also you will be getting the prime membership for triple nine amount.
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only triple nine you have to pay [noise] and for the all the order you are making [noise] you will get delivery charges as a free. [noise]
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Okay okay, per year or per month?
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Per month you have to pay triple nine ma'am.
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Per month triple ma'am? okay okay.
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You're asking for per month or per year ma'am?
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Per year ma'am.
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Per year triple nine only ma'am.
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Okay ma'am okay okay
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For per year triple nine only if you are getting it you will get the delivery fees.
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you will not charge the delivery fee. you can get the whatever the product you order you can get without the delivery fees. [noise] and also you will be having some lightning (()).
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Okay ma'am good [filler]
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You will get some products in very low price only for prime membership we are offering them ma'am.
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Okay ma'am okay I will discuss with my husband and I will pay that amount.
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Yeah sure ma'am.
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Thank you for contacting Buy zone ma'am.
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Okay thank you.